Alum Bay New Road, Totland Bay PO39 0ES
Owner: Trina Clack
Person in charge: Trina Clack (Owner)
Local Authority / Social Services: Isle of Wight Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , 17 residents
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Languages Spoken by Staff (other than English): Spanish; Castilian, Italian, Maltese
Single Rooms: 17
Weekly Charges Guide: Personal Care Single £395 – £475
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Down House: click here
*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Review Score: 8.1 (8.135)
The user 'Review Score' (8.1 for Down House) is based on 1 review. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.
The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.
Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.
Submitted by Micheal Dawes (Son of Resident/Service User) on Friday 11 July 2014.
Staff were helpful, patient and kind. My father has enjoyed 2 visits of respite care at down house and has requested a repeat next year. Dad has an excellent appetite .Foods good, with great variety and portions large enough for a good appetite. Dad is in his 90s now and has severe disability physically from a stroke, however his mind is pin sharp and he told us he was kept entertained and well looked after. The rooms are lovely and gardens they look upon are beautiful . Foxes and badgers are often seen in the summer evenings in the grounds.
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent