Alum Bay New Road, Totland Bay PO39 0ES
Owner: Trina Clack
Person in charge: Trina Clack (Owner)
Local Authority / Social Services: Isle of Wight Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , 17 residents
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Languages Spoken by Staff (other than English): Spanish; Castilian, Italian, Maltese
Single Rooms: 17
Weekly Charges Guide: Personal Care Single £395 – £475
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Down House: click here
*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Review Score: 8.1 (8.135)
The user Review Score of 8.1 for Down House is based on 1 Review/Recommendations. This Review Score of 8.135 is made up of 4.917 Points relating to the ratings and 3.218 Points relating to the number of positive Reviews/Recommendations.
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity). All reviews are moderated before publication and as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe it to be unfair (the ratings of the Review will still count towards the overall Review Score).
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
Recommendation submitted from a Website Submission by Micheal Dawes (Son of Resident/Service User) on Friday 11 July 2014.
Staff were helpful, patient and kind.
My father has enjoyed 2 visits of respite care at down house and has requested a repeat next year.
Dad has an excellent appetite .Foods good, with great variety and portions large enough for a good appetite. Dad is in his 90s now and has severe disability physically from a stroke, however his mind is pin sharp and he told us he was kept entertained and well looked after.
The rooms are lovely and gardens they look upon are beautiful . Foxes and badgers are often seen in the summer evenings in the grounds.
Staff were helpful, patient and kind.
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent