The Island Residential Home

114 Leysdown Road, Leysdown-on-Sea, Sheerness ME12 4LH

The Island Residential Home, Sheerness, Kent
The Island Residential Home, Sheerness, Kent
The Island Residential Home, Sheerness, Kent

The Island Residential Home is a purpose built care home registered with the Care Quality Commission for the provision of Residential Care.
The home is based in Leysdown on Sea on the Isle of Sheppey in Kent and has been a registered care home under the same ownership since 1986.
The home is dual registered for both older people with 24 beds and people with a physical disability (18-65yrs) with 20 beds. The ground floor of the building is used for people with a physical disability and the first floor is used for older people.

The core business is to provide residential care for both male and females who are either older people with age related health issues or adults with physical disabilities or have sensory impairment.

The home accepts service users for long term, short term, respite and emergency care but does not provide formal nursing care.

Owner: The Island Residential Home

Person in charge: Baily Dhaliwal (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 38 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults

Specialist Care Categories: Alzheimer's • Asperger Syndrome • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Panjabi, Punjabi

Single Rooms: 34

Shared Rooms: 2

Rooms with ensuite WC: 6

Weekly Charges Guide: Personal Care Single £560 – £750 , Personal Care Shared (per person) £504 – £650

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on The Island Residential Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.6 (9.598)

The Review Score of 9.6 (maximum of 10) for The Island Residential Home is based on 22 Review/Recommendations in the last 2 years. This Review Score of 9.598 is made up of a Quality Score of 4.598 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.598 for The Island Residential Home is based on 22 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.598 for The Island Residential Home is calculated as follows: ( (186 Excellents x 5) + (55 Goods x 4) + (18 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 264 Ratings = 4.598

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for The Island Residential Home is calculated as follows:

      1. 22 Positive Reviews = 3

      2. 0.1 x 22 Positive Reviews = 2.200 (maximum score = 1)

      3. (22 Positive Reviews ÷ 38 Registered Beds) x 2 = 1.158 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


I think that it is good here.

How likely would you be to recommend The Island Residential Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

B Dhaliwal, Care Manager at The Island Residential Home responded to this review on 22 Apr 2016:

As a long-term resident, we are pleased we can still achieve these standards for you.

I am very happy here.

How likely would you be to recommend The Island Residential Home? Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel that I have good and bad days but I am reasonably happy.

How likely would you be to recommend The Island Residential Home? Likely

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Poor

Rooms: Good

Value for Money: Good

B Dhaliwal, Care Manager at The Island Residential Home responded to this review on 22 Apr 2016:

Sorry that you find two of our standards poor. We work closely with an activities coordinator to provide services for our whole client group and we utilise outside agencies dependant on client specific needs.

We are a secure unit and clients can access common areas with freedom. Clients can ask for bedroom keys which are offered at move in and then on request.

I feel that sometimes the home is average and could be better.

How likely would you be to recommend The Island Residential Home? Likely

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

B Dhaliwal, care mananger at The Island Residential Home responded to this review on 13 Apr 2016:

We are pleased that your overall standard is satisfactory but we are sorry that you feel there are some standards that are poor. We are currently working hard to improve facilities and have invested in some major improvements. The Management Team are happy to work directly with any personal issues of concern you may have and that as a current resident, you will always be a priority for care and interaction.

After 20 years it is still okay, I am still here.

How likely would you be to recommend The Island Residential Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I enjoy it here it is a friendly place to live.

How likely would you be to recommend The Island Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think it is very good and I love all the work that is being done. I am so happy here.

How likely would you be to recommend The Island Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has only just moved into this home, I looked at other homes, some were much more modern and looked like a new hotel but lacked the personal touch, others were shabby and not very nice, The Island home is homely and very clean, the staff are welcoming and willing to help at every opportunity, I know this will be a difficult transition for my mum but was pleased to leave her in friendly hands.

How likely would you be to recommend The Island Residential Home? Extremely Likely

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I would highly recommend this care home to friends and family. The care that my brother has received is as if he is part of their family. On arrival you are made to feel welcome. The staff are always friendly and happy to see you. Tea or coffee is offered, its a nice and homely atmosphere. The residents can keep their individuality which is good. I have never had to make a comment about cleanliness or smell! Great.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am more than satisfied with the home. Elsie receives good care from the carers. The food is very good and her room is kept clean. On the whole she is happy with her care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was in a bad way before I came here, I used to drink alcohol and take drugs. I never ate much food. Now I eat properly, don't take drugs or drink alcohol. The staff are like nagging wives but it's good. I now have friends as friends and not what they can get out of me, like my last lot of friends. My room is always cleaned as well.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All staff are very helpful, nothing is too much trouble, you only have to ask.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived here for many years. My sister speaks to me on Skype which makes me happy because she lives in Africa. I made decisions to how I have my room and the food is good. We have barbeque's in the summer, I enjoy those.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very good home, good service, pleasant and profession staff who are always polite and willing to help. Home itself is clean with lots on offer for all people with disabilities.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy with my room, I choose the paint colours. I was able to choose my own furniture and fittings. I have all my nice things on my shelves, very happy with everything.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the care and attention dealing with residents I would have no hesitation in recommending this lovely home to anyone should I need full-time care my self. I cannot think of a better place to see out my years. Food is excellent, I have tried it.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We have always been very happy with the care and compassion extended in the time he has been at this home and have every confidence this will continue.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived here many years and have never needed to complain, that must say something for the home and the care provided as well as support.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I used to come to the Island for respite and then moved in. I think the staff are wonderful and now I have a grandson, I feel happier with my life and take each day as it comes.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

07759 128441

This home has been wonderful to my mother, they all care for extremely well. They keep us informed of any changes as soon as they can. She has recently had a lot of health problems and they have gone the extra mile for mum and for us. We feel confident in their ability to see to mum's needs, they are part of our family. I can't be happier with everyone here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Before I came to this home, I was in my own flat but kept hurting myself. Now I'm here I feel safe and the carers are very helpful. The food is lovely and my room is how I like it with my family photos around me. I'm very happy here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have never felt so welcome in this home. I used to live on my own and not see anyone for days. The staff are kind to me and the food is wonderful. I have no complaints.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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Awards / Recognitions

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Job Vacancies

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Staff Profiles

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Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at The Island Residential Home