Loose Valley Care Centre

15 Linton Road, Loose, Maidstone ME15 0AG

Loose Valley Care Centre, Maidstone, Kent
Loose Valley Care Centre, Maidstone, Kent
Loose Valley Care Centre, Maidstone, Kent

The Loose Valley Nursing Care Centre caters for residents with Nursing and Residential needs, in a beautiful former vicarage which has been converted into a registered Care Home. The Home is set in three acres of landscaped grounds which feature two patio areas with wheelchair access around the perimeter.

Residents are encouraged to maintain their individuality by bringing small pieces of furniture to personalise their room.

Visits from a Physiotherapist, a Chiropodist and an Optician are provided for the residents' needs, as well as other visiting professionals. Residents can also benefit from aromatherapy, diversional therapy, religious services and hairdressing in the onsite Hair Salon.

There is a qualified catering team which provide nutritional, home-cooked food and the activities co-ordinator ensures there are personal and social activities to suit everyone's needs. They offer something for everyone – even if it's just a chat and holding hands – the focus is on interaction at all levels, regardless of capability.

Group: Nellsar Care Homes

Person in charge: Marisa Spice (Registered Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 32 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 22

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

We maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.

Latest CQC* Report on Loose Valley Care Centre: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.8 (9.808)

The Review Score of 9.8 (maximum of 10) for Loose Valley Care Centre is based on 23 Review/Recommendations in the last 2 years. This Review Score of 9.808 is made up of a Quality Score of 4.808 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.808 for Loose Valley Care Centre is based on 23 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.808 for Loose Valley Care Centre is calculated as follows: ( (217 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 265 Ratings = 4.808

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Loose Valley Care Centre is calculated as follows:

      1. 23 Positive Reviews = 3

      2. 0.1 x 23 Positive Reviews = 2.300 (maximum score = 1)

      3. (23 Positive Reviews ÷ 32 Registered Beds) x 2 = 1.438 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Dad has been very well cared for at Loose Valley. He was admitted as it was thought he was in the last weeks of life and nine months later he is still with us, all due to the excellent care he receives. Staff are lovely and very supportive to the family as well which is such a bonus when times are tough.

Would definitely recommend to anyone looking for care for their loved one. Nothing is too much trouble.

How likely would you be to recommend Loose Valley Care Centre? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

High quality of care all staff are friendly and helpful. The quality of cleanliness and meals are above excellent and my mothers care and needs are met to the highest quality, would highly recommend Loose Valley Care Centre to relatives and friends needing care home for nearest and dearest, 5* and above!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father in law was not in the home for long but he was made to feel welcome as soon as he got here. The staff were friendly and professional and nothing was too much trouble.

How likely would you be to recommend Loose Valley Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We had to move my mother in law from a residential home to a nursing home because of increased care needs. We didn't think we would find another home as good as her last one. Loose Valley Care Centre has exceeded our expectations. She has been cared for by all staff at the home with compassion, empathy and kindness. Nothing seems too much trouble for anyone. She was recently very poorly, she was cared for by sister in the most professional, compassionate and caring manor. I am, myself, a registered nurse so am able to measure good care when it's delivered.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

This care home is a very good all round place.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I wasn't happy at the thought of going into a home, but must say I don't regret it. I have settled in very nicely now. Everyone is willing to help you when you need it.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Great care is taken to make the residents comfortable, having their personal things around them and having a wide menu. Staff, nurses and management are very caring and professional visitors are made welcome. Nothing is too much for them very pleased with my mother care.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

During the time my father-in-law was in Loose Valley the family spent a lot of time with him. The whole staff team were kind, compassionate, friendly, caring and professional. Nothing was too much trouble for any of them. The food was excellent, the rooms very comfortable and clean. We were told we could visit any time and were given tea/coffee and biscuits if wanted. We could also have meals with him if we wanted to. The staff were always popping in to see if he needed anything and to have a chat if we were not there. We were so grateful that he spent his last days in such a lovely place, being looked after by such special people.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was cared for in this nursing home for two weeks. The manager and the staff treated my mum with love and respect, they made her laugh and Marisa the manager ran the nursing home so well, nothing was a problem. My mum was Catholic and Marisa organised Cannon Luke for St Frances Church to visit mum which meant the world to her. I would 100% recommend Loose valley Nursing Home to anyone. I know I am so happy that my mum spent the last two weeks of her life in this environment.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law went to Loose Valley on April 9th this year and sadly passed away on the 24th April. The level of care and compassion went way beyond what we could have hoped for, this includes every member of staff, the attention to detail was amazing, every carer, nurse the chef and the manager Marisa were so professional. It means a lot to my partner and myself that her mum spent her final days in this wonderful and well run nursing home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are lovely and caring and made my nan happy and kept her smiling. The family couldn't of asked for any more.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at this home are loving and caring. This made my nans stay there very happy and this kept her smiling. There was nothing that was too much for the staff to do for my nan. The family couldn't have asked for a better home for her.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Recommended. The staff are very helpful and polite, the food is very good. A very nice calm feeling.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend is having wonderful care here, nothing is too much trouble, all the staff and covers are so kind and thoughtful.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Good

My mother has been in Loose Valley for the past 3 months, and we have been very pleased with the care she has received. They laid on a lovely birthday party for her 100th. She seemed very contented there which is all we could ask for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having known very little about care homes before my mother became a resident I was a bit worried about the care that she was to receive, but after only a few days my concerns had evaporated into thin air. The care she received was second to none. The staff are absolutely brilliant in everything they do. Very professional and I would recommend the home to anyone! Any problems you have are always sorted without fuss and always made to feel that nothing is a problem, from changing a bed mattress to arranging hospital appointments. My compliments to one and all who work there.

How likely would you be to recommend Loose Valley Care Centre? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I cannot recommend this Nursing Home highly enough, they have been outstanding. Nothing is too much trouble for any of the careers they are always cheerful and happy to help.
We celebrated my Nans 100th Birthday on Saturday in the home and they were excellent, food laid on and a beautiful cake.
Bill Easom has only been at the home for a few weeks, but she has settled completely and is very happy.
Thank you very much for making this a happy transition.

How likely would you be to recommend Loose Valley Care Centre? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's excellent, marvellous. The food here is excellent and the carers are very efficient.

How likely would you be to recommend Loose Valley Care Centre? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The people here look after us well, the food is excellent. There's not much I can say other than they look after us well and there's nothing to complain about.

How likely would you be to recommend Loose Valley Care Centre? Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

I Love It Here

It is wonderful, like a holiday camp. Communication is good here. My son loves it here when he comes.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister was in Loose Valley Nursing Home from March this year until she died on 31 October, it is our family first dealings with a nursing home. We cannot thank the staff enough, the care for my sister was excellent. We as a family cannot thank them enough. They not only made my sister's life bearable and were very caring towards us as a family. We would highly recommend it to anyone. Thank you all.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring, very clean.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My sister spent her final few months in the Loose Valley care home where she was looked after with a great deal of kindness and compassion. The staff were extremely patient and always prepared to spend time explaining my sister's condition to us. The manager and staff of this home provide a warm and welcoming atmosphere. My sister was always treated with dignity and always kept clean and comfortable.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

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Care Home Idol 2015

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