26-32 Key Street, Sittingbourne ME10 1YU
Pine Lodge is one of Kent's finest care homes providing care for older people and those living with dementia. In addition to permanent care, the home also offers respite care for those with Parkinson's disease.
The carefully designed home has a wide variety of comfortable, clean and secure en-suite rooms to suit most financial and personal situations. Each large, single room is equipped with modern conveniences to make the residents stay a comfortable and enjoyable experience. Some rooms also benefit from their own French windows opening onto the landscaped gardens with water fountains, while others feature large picture windows.
Carers take great pride in building close relationships with the residents and recognise their right to be treated as individuals with personal choices.
Pine Lodge offers a home-cooked varied menu, regular social functions, a hairdressing salon, laundry service and regular visits from a chiropodist, community nurse, optician and dentist. The home recognises individual spiritual needs of residents and welcomes church services and communion.
Owner: Pine Lodge Care Ltd
Person in charge: Eve Fielding (Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , 59 residents
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 60+.
Languages Spoken by Staff (other than English): German, Polish
Single Rooms: 45
Shared Rooms: 7
Rooms with ensuite WC: 51
Weekly Charges Guide: Personal Care Single £535 – £715 , Personal Care Shared (per person) £490 – £550
Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
No restrictions on visiting family and friends are welcome to attend all activities and events within the home
Latest CQC* Report on Pine Lodge: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Pine Lodge has a Review Score of 7.7 (7.726)
The Review Score of 7.7 (maximum of 10) for Pine Lodge is based on 2 Review/Recommendations in the last 2 years. This Review Score of 7.726 is made up of a Quality Score of 4.458 Points (maximum of 5) relating to the rating and a Quantity Score of 3.268 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 7.726 for Pine Lodge is based on 2 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.458 for Pine Lodge is calculated as follows: ( (13 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.458
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.268 for Pine Lodge is calculated as follows:
2 Positive Reviews = 3
0.1 x 2 Positive Reviews = 0.200
(2 Positive Reviews ÷ 59 Registered Beds) x 2 = 0.068
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Pine Lodge?
Reviewer Connection to Pine Lodge
Review submitted from a Website Submission by Sam D (Son of Resident/Service User) on Sunday 9 October 2016. Review relates to November 2015.
My mother was a resident for two years and I found the care she was given was excellent . The staff were attentive and so friendly , almost felt like family.
The home itself was always clean and tidy and the meals served were like those from a hotel restaurant .
There was always something for my mother to do and as her dementia unfolded she loved all the singing and music. My mother could be cantankerous but this never seemed to faze the staff.
How likely would you be to recommend Pine Lodge? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by S T (Daughter of Resident/Service User) on Friday 23 September 2016. Review relates to September 2016.
My mother has been in Pine Lodge for 3 and a half years. I have generally been happy with the care provided. The food and entertainment are excellent and the rooms are always clean and tidy. I attend the relatives meeting and the question of families not attending review meetings has been mentioned on several occasions and I have stated that we have not been informed of these and still haven't.
I mentioned that I was not happy with the state of the lounge as the carpet looks dirty and it's sometimes smelly. The curtains look old. We have had to complain about the fact that mum's nails have not been cut and were dirty, and also that her skin has not been creamed as instructed.
How likely would you be to recommend Pine Lodge? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Excellent
Safety / Security: Good
Value for Money: Satisfactory