Sonya Lodge Residential Care Centre

10 High Road, Wilmington, Dartford DA2 7EG

Sonya Lodge Residential Care Centre, Dartford, Kent
Sonya Lodge Residential Care Centre, Dartford, Kent
Sonya Lodge Residential Care Centre, Dartford, Kent

Sonya Lodge Residential Care Centre is a residential Home with a warm and welcoming atmosphere, providing specialist Dementia care for residents. Located in the quiet Kentish village of Wilmington, residents can enjoy secure, private accommodation with all modern amenities.

There are four comfortable lounges – including the “blue lounge”, the “red lounge”, the “fireside lounge”, and a TV lounge which opens onto a peaceful garden with flowerbeds and outdoor seating. The “red lounge” doubles up as a movie-screening room. Other amenities include a spacious dining area, an old-fashioned shop selling treats and toiletries, and an onsite Hair Salon.

Sonya Lodge is regularly visited by professionals such as a Chiropodist, an Optician, Specialist Nurses and a Speech Therapist. Socialising is an essential part of daily life at Sonya Lodge and there is always plenty going on – including visits from entertainers, group singsongs and summer barbecues.

Group: Nellsar Care Homes

Person in charge: Jean Wright (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 37 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 37

Rooms with ensuite WC: 27

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Directions:

Access only from B258 – not from A2. Use the road name “High Road, Wilmington” or postcode DA2 7EH when using Sat Navs.

Visiting:

We maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch.

Latest CQC* Report on Sonya Lodge Residential Care Centre: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.3 Sonya Lodge Residential Care Centre has a Review Score of 9.3 (9.331)

The Review Score of 9.3 (maximum of 10) for Sonya Lodge Residential Care Centre is based on 13 Review/Recommendations in the last 2 years. This Review Score of 9.331 is made up of a Quality Score of 4.628 Points (maximum of 5) relating to the rating and a Quantity Score of 4.703 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.331 for Sonya Lodge Residential Care Centre is based on 13 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.628 for Sonya Lodge Residential Care Centre is calculated as follows: ( (103 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 156 Ratings = 4.628

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.703 for Sonya Lodge Residential Care Centre is calculated as follows:

      1. 13 Positive Reviews = 3

      2. 0.1 x 13 Positive Reviews = 1.300 (maximum score = 1)

      3. (13 Positive Reviews ÷ 37 Registered Beds) x 2 = 0.703

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Sonya Lodge Residential Care Centre?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sonya Lodge Residential Care Centre

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Resident / Service User
    1
  • more

The Overall Average of all the Ratings in the following 

5 Reviews* is 4.8 out of 5

*The Average Rating only uses ratings from the 5 reviews. Ratings from the 8 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My mum has been treated with dignity and respect from the beginning of her stay at Sonya Lodge. All the staff are friendly and courteous. They are all knowledgeable about mum. Her room is spacious, well decorated, clean and comfortable. Mum is well cared for and very well fed. The food at Sonya Lodge is amazing. I am very happy that my brother and I were lucky enough to find mum a place at Sonya Lodge.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

9/5/16 I was so happy to arrive to visit my dad to find an entertainer singing, also getting the other residents stimulated enough for some of them to get up and have a dance. My dads sister and I had a very enjoyable afternoon with my dad, thanks again.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sonya Lodge was recommended by an acquaintance whose mother had been a resident. From our first visit with my mother, and on visits to her during her five month residency, staff have been friendly, helpful and welcoming. Observing the interaction between staff and residents one can see the genuine care that is given which results in a genuinely happy atmosphere in the home.
Since my mother moved into Sonya Lodge we have had complete peace of mind that she is receiving the best possible care and know that we are kept completely in the picture with regards to every matters concerning her welfare. In my mother's words "I am content and couldn't be in a better place".

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum has been at Sonya Lodge for 8 weeks now and has settled so well. I was racked with guilt at the decision that I could no longer support her in her own home but I needn't have worried at all.
My mum is so happy and contented and well looked after. All the staff are very loving, caring and my mum gives them all a kiss. She has been taken out on lots of outings by the wonderful entertainment lady. I couldn't recommend this home enough. Mum is happy and I am not constantly worrying about her.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

MY grandfather suffers with dementia. Sonya Lodge immediately gave me the feeling of security from the moment we first visited. It has a home from home atmosphere with incredibly skilled staff who can deal with the changing moods that dementia brings.
The residents come first at Sonya Lodge, they are treated like family and staff take the time to treat residents with dignity and genuinely care for the ingredients. Family are always encouraged to join in many activities and have an open visiting.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very well looked after. I have 3 good meals a day with snacks in between. Janet the activities lady is very good and always keeps me active. All the staff are very kind and helpful.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Care for parent with vascular dementia

The care my mother is receiving is first class. She settled very well and considers herself very lucky to be with people that care for all her needs, both personal and company with people that care. Nothing is ever too much trouble. Management team are very knowledgeable and helpful.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

We had visited many care homes prior to Sonya Lodge. The moment we stepped inside we got a home from home feeling. We were made very welcome and were given a guided tour round the home. Had a lengthy chat with Jean, the manager, we decided then and there that Sonya Lodge was most suitable for our relative. The dedication, care and support from Jean and her staff is second to none, and very supportive to the families as well. 3 and a half years on Iris is in very good health and very happy. Knowing that Iris is in a safe and secure environment gives us great comfort.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It's a very good care home and the staff work very hard. They have helped my dad settle in well and are very understanding. The rooms are nice and they organise good activities well.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

As a family we found it very hard placing our mother in residential care particularly as she is at the higher end of functioning. We all found the staff and management at Sonya Lodge both welcoming and supportive and this has continued throughout the year that our mother has been a resident. I have visited at various times and days and have always found the staff caring and respectful. I feel informed regarding my mothers care. I am delighted that she is taken out for coffee etc. I have nothing but praise for the staff.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

So, So Lucky

Having been advised to move our father (who has Alzheimer's) into a top extra care facilities, it became very evident that it was not suitable. The staff had no knowledge of dementia and the care given was appalling. They were not happy if the residents left their flats which my father did repeatedly. In the end they wanted him out, meaning two moves in 18 months. We struggled to find a home we liked until a member of my hydro team mentioned Sonya Lodge. Not the best from the outside but inside- BRILLIANT. Staff are brilliant, patient and caring attitudes and all the residents are calm and happy. Dad settled in within weeks.

How likely would you be to recommend Sonya Lodge Residential Care Centre? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very pleased with the care that is given to the residents and find all the staff very friendly and polite. The residents are always treated with dignity and respect and Janet engages them in activities during the weekdays, including trips out to the local church for coffee mornings, patient therapy dogs come in during the week. Our relative has settled in here really well and I would have no hesitation recommending this home to future relatives or friends.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Our family visited several dementia care homes when mum needed professional care. This home was the only one that ticked all the boxes for us. Every single member of staff is caring and kind and are all knowledgeable with what is needed for dementia sufferers. When we visited to view without an appointment, the door was thrown wide and we were welcomed in, nothing to hide at all. We were very impressed with all aspects of Sonya Lodge and would not hesitate to recommend them to anyone who has a relative needing dementia care.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sonya Lodge Residential Care Centre