Group: The Mortimer Society

Person in charge: Elaine Runeckles (Manager)

Local Authority / Social Services: Medway Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 23 residents

Registered Care Categories*: Learning Disability • Physical Disability

Specialist Care Categories: Asperger Syndrome • Autism/ASD • Head/Brain Injury • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease

Admission Information: Ages 18+.

Single Rooms: 23

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single from £1200

Facilities & Services: Day Care • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Television point in own room

Latest CQC* Report on Frindsbury House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.2 (8.249)

The user Review Score of 8.2 for Frindsbury House is based on 2 Review/Recommendations. This Review Score of 8.249 is made up of 4.875 Points relating to the ratings and 3.374 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My brother moved into Frindsbury House in December 2000. The Staff are wonderful and caring and I have often said that if I had to go into a home it would be there. The food is good and the Staff that work in the kitchen are equally nice and caring. There are many activities for the residents to take part in including Music, Art, Cooking and even going out on trips. They enjoy Valentines Day, Easter, a Summer Party, Halloween, Bonfire Night and a Christmas Party.
The residents relatives are much welcomed. If the resident has been living there as long as my brother you feel very much part of a big family.
The Care Staff and Management are very approachable and listen to any worries you may have.
Living at Frindsbury is like home from home. It is very sad to think that my brother will no longer live in this caring home as he unfortunately passed away this morning in Hospital 12/04/2015. Even until the end Staff were with him giving him love and support in his last few hours. For this I will be eternally grateful.

How likely would you be to recommend Frindsbury House? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

They had a good singer visit last week to entertain everyone. This week a visit from the Zoo, they brought different kinds of animals to hold and look at. There is weekly bingo, exercises classes and quizzes.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

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Awards / Recognitions

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Care Home Idol 2015

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