Madley Park House, Witney, Oxfordshire
Madley Park House, Witney, Oxfordshire
Madley Park House, Witney, Oxfordshire

Madley Park House is a sixty capacity care home located in Witney, dedicated to person-centred methods and offering quality care for adults diagnosed with dementia, with a physical disability or a sensory impairment.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Group: The Orders of St John Care Trust

Person in charge: April Bulman (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 60 residents

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Madley Park House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.2 Madley Park House has a Review Score of 9.2 (9.152)

The Review Score of 9.2 (maximum of 10) for Madley Park House is based on 21 Review/Recommendations in the last 2 years. This Review Score of 9.152 is made up of a Quality Score of 4.452 Points (maximum of 5) relating to the rating and a Quantity Score of 4.7 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.152 for Madley Park House is based on 21 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.452 for Madley Park House is calculated as follows: ( (134 Excellents x 5) + (98 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 252 Ratings = 4.452

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.7 for Madley Park House is calculated as follows:

      1. 21 Positive Reviews = 3

      2. 0.1 x 21 Positive Reviews = 2.100 (maximum score = 1)

      3. (21 Positive Reviews ÷ 60 Registered Beds) x 2 = 0.700

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Madley Park House?

  • Extremely LIKELY
    14
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Madley Park House

  • Resident / Service User
    15
  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Relative of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

21 Reviews is 4.5 out of 5

I enjoy going to activities with other residents. I'm happy here, the staff are good to me, friendly, kind and we have a laugh and a moan. If there is something on the menu I don't like a member of staff will always make sure I get something I do like. The cleaning is very good in my room and a particular cleaner always makes sure I have clean flannels and towels.

How likely would you be to recommend Madley Park House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I thoroughly enjoyed my respite stay at Madley Park. Everyone was very kind to me during my stay. I would love to live there.

How likely would you be to recommend Madley Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you very much for looking after my mother, she enjoyed her stay. Upon arriving we were shown to her room and greeted with tea and biscuits. We were then shown around the home. When visiting my mum there were sometimes activities taking place which seemed fun and engaging, and she enjoyed them. Whenever we visited she always commented on how excellent the meals were and the variety that was on offer. Overall she enjoyed her stay and I would recommend to friends/family who were in need of similar care.

How likely would you be to recommend Madley Park House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I just wanted to say today's entertainment for residents was brilliant. The singer was excellent of course, but the staff and volunteers made it even more special by encouraging everyone to take part. It was great to see residents singing, dancing, clapping, shaking tambourines you name it! Mum and I really enjoyed it.

How likely would you be to recommend Madley Park House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A big thank you for caring for my mum through 2015. Also for your understanding for my dear dad during his visits in such a stressful time. Thank you all.

How likely would you be to recommend Madley Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like living at Madley Park. They are kind. What I like the most is they let you do things yourself and don't make you do anything unless you want to, but help you if you need it. I liked where I was before but this is better. You couldn't get a better care home.

How likely would you be to recommend Madley Park House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Genuine care and concern shown for my relatives well being.
Staff have a good understanding of my relative as an individual and treat her as such.
Staff also have a good understanding of my relative's needs and strive to meet them.

How likely would you be to recommend Madley Park House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I regularly visit my aunt and I know she is well looked after. The carers are superb and if you want to know anything you can always speak to someone in charge. The best home I have been in.

How likely would you be to recommend Madley Park House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister and I would like to thank all of the wonderful carers at Madly Park for the excellent care and love you showed our mother. We appreciate the understanding and support you have given us all as a family. The dedication and commitment of everyone has been amazing.

How likely would you be to recommend Madley Park House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

April Bulman, Home Manager at Madley Park House responded to this review on 01 Sep 2015:

Thank you so much for taking the time to submit this review. I will share your kind words with my team, who I know will really appreciate them. It was our pleasure to look after your mother; she was a lovely lady who we all miss. All our best wishes to you and your sister, and all the family.

Room very spacious and clean. Staff very attentive. Feel very happy and secure. Food: Standard could be improved upon, more variation. Tea very often cold by the time I get it.

How likely would you be to recommend Madley Park House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

April Bulman, Home Manager at Madley Park House responded to this review on 26 Aug 2015:

Your review is much appreciated. I note your comments about a more varied menu. It’s important that people look forward to and enjoy the meals we serve, so I will ask the chef to come and talk to you about this in order that we can improve this aspect of our service. I will also pass on to all team members your observation about your tea so that we can ensure it is piping hot in future!

I couldn't ask to be in a better home, no complaints at all. My room is comfortable and clean and tidy. I enjoy activities especially when singers come to the home.

How likely would you be to recommend Madley Park House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I like my home, the best thing is having people around me and not being on my own. I enjoy all the homes activities.

How likely would you be to recommend Madley Park House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I like that you're an individual and you're not bossed around. Your only worry is that other residents can enter your room whenever they like and get your things.

How likely would you be to recommend Madley Park House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

April Bulman, Home Manager at Madley Park House responded to this review on 19 Aug 2015:

Your review is very much appreciated, thank you. I’m sorry you are concerned about the privacy of your room and would be happy to discuss with you the possibility of having a key, to ensure security and put your mind at rest.

The home is quiet, that's a good thing. I enjoy being here, this home is calm and very relaxing.

How likely would you be to recommend Madley Park House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff make sure you have plenty of food, everything is spotlessly clean. I feel safe here and well looked after. Definitely would recommend Madley Park House.

How likely would you be to recommend Madley Park House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall the home is excellent, I don't dislike anything about the home, its all very good.

How likely would you be to recommend Madley Park House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would like to chat more with the staff and get to know some of the residents more, but I like to stay in my room mostly. I do go out sometimes with my family and friends.

How likely would you be to recommend Madley Park House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

April Bulman, Home Manager at Madley Park House responded to this review on 18 Aug 2015:

It is good to know that you are keen to chat and get to know people a bit more. I will ensure the care team are aware of this so that we can arrange more opportunities for you to do this.”

It's good value for money. Good all round home.

How likely would you be to recommend Madley Park House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home is run very smoothly. I really like all the staff, they are lovely. People always have time for you.

How likely would you be to recommend Madley Park House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I like my room, it's clean, I like that I have lots of friends (staff). The carers always come and chat with me. I'm not one who goes and plays card or dominoes. I know a lot of the carers and I know I'm old but the carers don't treat me like I'm an old lady. It definitely feels like home here. It is my home.

How likely would you be to recommend Madley Park House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I like that it's peaceful and calm here. I like to read in my room a lot. Staff are so polite and caring here.

How likely would you be to recommend Madley Park House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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