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Newland House, Witney, Oxfordshire
Newland House
Newland House

Tel: 01993 702525

Newland House is an impressive family home that is steeped in tradition both inside and out. Originally home to three generations of blanket industrialists, the prominent Early family, Newland House has been thoughtfully re-designed, incorporating all of its original features to provide a safe, appealing and comfortable home for its residents.

Located in the thriving Cotswold market town of Witney, 12 miles west of the City of Oxford, Newland House can be found tucked away behind an appealing facade of traditional Oxfordshire stone. A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 28 bedrooms and spaces inside and out to enjoy both companionship and privacy.

Newland House is a family home created with three underlying values at its core. These are care, comfort and companionship.

Group: Hartford Care Ltd

Person in charge: Susan Hillary Kent (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 28 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Full assessment needed. Ages 60+.

Single Rooms: 28

Rooms with ensuite WC: 28

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Newland House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Newland House

1 Bed Vacancy
(Single en-suite room on ground floor)
posted 14 Oct 2014

Awards / Recognitions

February 2014

Current Recommendations

Recommendation Score: 9.7 (9.736)

The user 'Recommendation Score' (9.7 for Newland House) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Newland House

My mother is safe and well-cared for. The staff are excellent - caring, professional, friendly and happy to help at all times. I feel reassured that my mum is in safe hands, and has a lovely garden to sit in and use. The staff have also been very supportive to me. I highly recommend Newland House.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Sally R (Daughter of resident) on Sunday 27 July 2014.

Review of Newland House

Highly recommend Newland House, excellent caring staff. Extremely clean and does not smell, good food and plenty of activities.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by John Evans (Son of resident) on Thursday 17 July 2014.

Review of Newland House

Warm and friendly staff, excellent food and cakes made welcome.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Jacqueline H (Friend of a Resident) on Friday 11 July 2014.

Review of Newland House

My mother is well cared for, happy and safe in lovely surroundings with constant attention to her individual needs. I feel I can relax in the knowledge she has 24 hour round the clock care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Denise Banham (Daughter of resident) on Thursday 10 July 2014.

Review of Newland House

All the staff at Newland House treat every resident as an individual. As soon as you arrive the warm and friendly environment makes you feel at home. My mother enjoys a holiday with new friends, and the family can relax in the knowledge that she is so well cared for.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submitted by Sue Hunter (Daughter of respite resident) on Wednesday 21 May 2014.

Review of Newland House

Newland House have been wonderful in helping my mother in law settle into the change of a new home. They have made it a safe and happy home for her and are always on hand to discuss matters when we need to. The staff and Sue deserve medals for handling at times difficult situations and helping the family make informative decisions.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submitted by Katie Roberts (Daughter in law of resident) on Thursday 1 May 2014.

Review of Newland House

I am happy and comfortable and love all the staff. I wanted to come to Newland and am happy I am here.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Christopher Morns (Resident) on Thursday 1 May 2014.

Review of Newland House

The staff are unfailingly cheerful and helpful.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Submitted by Martyn Ess (Friend of resident) on Thursday 10 April 2014.

Review of Newland House

The staff are always friendly and supportive. There is always time to talk and the manager is easily accessible. Highly recommended.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Roger H (Friend of resident) on Monday 31 March 2014.

Review of Newland House

Newland House has a lovely relaxing atmosphere. I have been impressed by the number of activities provided for the residents. Residents rooms are bright and comfortable with their own toilet/basin facilities. All the carers seem to genuinely enjoy looking after the residents and come across as cheerful and helpful. I am very happy with how my father is being cared for.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Jan S (Daughter of resident) on Monday 31 March 2014.

Review of Newland House

I was most impressed with the level of comfort the rooms provided against value for money. The meals are also, good value for money. The tidiness and comfort that the dining room and lounge offer is good. I like and admire the vision that the Manager has for the home and the improvements that she is putting in place. The level of care initially appears to be very good and they are responsive to my requests. The entertainment and trips out are good, for my Mum she has found a new lease of life, knitting again, laughing again and going out. The only negative experience I have with the care home and the hospital system is the lack of personal care, supervision regarding my mothers toileting habits. Other that you can say that I am one happy customer. 8 out of 10. Thank you.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submitted by Paula Fenwick-Beale (Daughter of Resident) on Monday 10 March 2014.

Review of Newland House

A first class home with the highest standards and very difficult to find room for improvement.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by John Bryant (Residents partner) on Thursday 27 February 2014.

Review of Newland House

Staff are always friendly, warm, and caring. All the staff know my mum and treat her with respect.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Adrian C (Son of resident) on Tuesday 25 February 2014.

Review of Newland House

The care and support provided to my mother (and myself), was outstanding. The facilities and staff are both of the highest standard. I cannot thank the manager and her professional team enough for their genuine kindness and compassion that was displayed at all times. Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Jennifer Souter (Daughter of resident) on Thursday 13 February 2014.

Review of Newland House

Staff very caring and helpful. Prescriptions followed exactly. Tea provided for visitors, sometimes lunch too. Residents taken for walks and sometimes shopping in small groups of 2-4.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Pauline B (Daughter of resident) on Monday 10 February 2014.

Review of Newland House

A genuine "home from home" where residents' needs are put first. Staff go out of their way to treat residents as if they are one big family.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Rod G (Son in law of resident) on Thursday 9 January 2014.

Review of Newland House

A friendly atmosphere with caring and helpful staff.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Gill G (Daughter of Resident) on Friday 20 December 2013.

Review of Newland House

A very caring and happy location.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submitted by Julia P (Daughter of Resident) on Tuesday 10 December 2013.

Review of Newland House

My father passed away recently and the staff were so supportive and kind. They took time to care for me in my time of grief. I couldn't have coped and been so strong without them. Excellent care of my father who was not always agreeable. Thank you Newlands team. A very happy family nursing home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Susie O (Daughter of resident) on Thursday 21 November 2013.

Review of Newland House

I cannot praise too highly the loving care that my husband received from all the staff at Newland House during his stay there (5 months). Without exception their kindness, patience, respect for dignity, and above all excellent nursing care, were exemplary. Nothing could have made his last days with them more peaceful. It is an absolutely outstanding care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Margaret J (Wife of resident) on Friday 8 November 2013.

Review of Newland House

Daphne always appears happy, content. Her room is spotless and she is very well cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Sally Marshall (Sister) on Wednesday 6 November 2013.

Review of Newland House

This is an exceptional care home, excellent in all aspects, and we consider that our brother is very fortunate to be living there.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Stanley S (Brother of resident) on Monday 4 November 2013.

Review of Newland House

I couldn't wish for a better home for my mother she is happy, well cared for and always has a smile on her face.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Submitted by Hannah West (Daughter) on Thursday 31 October 2013.

Review of Newland House

This care home is more than adequate for my mother in law. The staff are wonderful and understanding. Mother has dementia but is happy and comfortable here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Robert Jones (Son in Law of Resident) on Tuesday 29 October 2013.

Review of Newland House

Newland House has wonderful caring staff, who attend to every need in a happy and positive manner. As visitors we are very well looked after as well.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Siobian B (Granddaughter of resident) on Tuesday 29 October 2013.

Review of Newland House

The staff here at Newland House are wonderful with the residents, keeping them happy and contented. The food is excellent as is the care with which it is given. I am just so grateful my mum is here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Ann J (Daughter of resident) on Monday 28 October 2013.

Review of Newland House

Newland House is a very welcoming place. All the staff are lovely and very caring. Residents are very well cared for and as visitors we are looked after very well.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Laura Newman (Great granddaughter of resident) on Monday 28 October 2013.

Review of Newland House

Cant recommend highly enough. Staff are very good and very caring. Mum has put weight on since moving in. Three course lunch daily, sometimes with a glass of wine. I have stayed for lunch too and I get a cup of tea at every visit. Staff are also quick to respond to any medical problem.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Submitted by Pauline B (Daughter of Resident) on Tuesday 15 October 2013.

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Sue

Sue Kent

Job Title: Home Manager

Joined: 1994

Description:

Sue Kent has been part of the team at Newland House since 1994. Sue initially worked as a Care Assistant before progressing to Supervisor, Deputy Manager and finally Care Home Manager in 2008.

Sue holds her NVQ Level 4 in Health & Social Care and her Registered Managers Award. She has a particular interest in staff improvement through training and insists on "things being done properly" for the residents in her care.

Katie

Katie Hine

Job Title: Deputy Manager

Joined: 2005

Description:

Katie joined the team at Newland in 2005 as a carer and was promoted to Senior Carer in 2007 and then Deputy Manager in 2014.

Katie has vast experience in caring for older people. She is also a qualified Occupational Therapist and holds her NVQ Level 2 in Health Social Care. Katie is currently working towards her QCF Level 5 Leadership and Management Award.

Care Home Idol 2014

There are currently no Care Home Idol entrants who have performed at Newland House