Ridgemount, Banstead, Surrey
Ridgemount, Banstead, Surrey
Ridgemount, Banstead, Surrey

Anchor’s Ridgemount is located at the heart of the Banstead community, close to local green areas including Banstead Common and a number of golf courses.

The home provides friendly and comfortable residential and dementia care for residents.

The care team take the time to get to know the individual and work with them and their loved ones to create detailed care plans to ensure their care needs are continually met.

Anchor provide dementia care and on-going training to ensure their approach is best for their customers living with dementia.

Staff work hard to get to know customers, build relationships and ensure all aspects of the service provided is focused on individual and compassionate care.

Anchor was proud to be named 'Best Care Home Operator' at the Care Awards in 2015. They are one of England’s largest providers of housing and care for those over 55 years of age and have almost 50 years’ experience as a not-for-profit provider of services to older people. Anchor reinvest the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass customer’s expectations.

Group: Anchor

Person in charge: Sue Townend (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 64 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Ridgemount: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Ridgemount has a Review Score of 8.2 (8.173)

The Review Score of 8.2 (maximum of 10) for Ridgemount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Ridgemount in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.767 for Ridgemount is calculated as follows: ( (46 Excellents x 5) + (14 Goods x 4) ) ÷ 60 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.406 Points relating to the number of positive Reviews for Ridgemount is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12.8 positive Reviews (64 registered beds ÷ 5). 2 Reviews ÷ 12.8 Target = 0.156

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ridgemount?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ridgemount

  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    1

All the care staff, from the receptionist to the manager go out of their way to help with any problems/issues; from providing me with a wheelchair weekly to enable me to take my mother up to the high street. Every staff member is very caring and respectful towards each and every service user.

How likely would you be to recommend Ridgemount? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Since my mother has been in Ridgemount, the past 2 years, her care has been very satisfactory. She is treated with dignity and I feel her safety is paramount and Ridgemount have this totally covered. Sometimes communication between staff/management and ourselves could be better in that we are not advised of hospital appointments. But overall I feel her care at Ridgemount is very good.

How likely would you be to recommend Ridgemount? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are always kind and caring and consider all their residents whims and idiosyncrasies and go to great lengths to ensure a happy and contented atmosphere prevails. During December they expanded an enormous amount of effort to ensure all residents could enjoy the Christmas spirit to the full with the many activities and entertainments provided.

How likely would you be to recommend Ridgemount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mums dementia is deteriorating. Without the wonderful staff mum and I couldn't manage. They are extremely kind, caring and hard-working. Many efforts were made to make our Christmas as special as possible. Thank you. However the biggest thank you is for the everyday love and care that they give without fail.

How likely would you be to recommend Ridgemount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am thoroughly pleased with the care my mother receives at Ridgemount. The staff are all friendly, helpful and very caring. Nothing is too much trouble for them. My mother is well fed and as a dementia resident is provided with daily activities that she enjoys. My mother has a large bedroom with en-suite facilities. The home is in excellent decorative order and new furniture in lounge has just been installed. There are regular relative meetings where we can air our views and are given updates on what is happening in the future. Relatives can ring or visit at any time and always receive a warm welcome.

How likely would you be to recommend Ridgemount? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Ridgemount

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Ridgemount

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ridgemount