Ridgemount, Banstead, Surrey
Ridgemount, Banstead, Surrey
Ridgemount, Banstead, Surrey

Ridgemount care home in Banstead offers an effective long-term care service to elderly people who may have dementia, learning and physical disabilities, as well as being skilled enough to welcome those with sensory impairment.

The home's aim is not just to provide clean and healthy accommodation and care, but also to improve the day-to-day lifestyles of residents, offering access to leisure activities, local trips and in-house entertainments.

Ridgemount has good wheelchair access and a number of onsite additions for residents' benefit, including a library and hairdressing salon, as well as a shop for small items.

Group: Anchor

Person in charge: Sue Townend (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 64 residents

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Ridgemount: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.7 (8.749)

The Review Score of 8.7 (maximum of 10) for Ridgemount is based on 11 Review/Recommendations in the last 2 years. This Review Score of 8.749 is made up of a Quality Score of 4.405 Points (maximum of 5) relating to the rating and a Quantity Score of 4.344 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.749 for Ridgemount is based on 11 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.405 for Ridgemount is calculated as follows: ( (57 Excellents x 5) + (70 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 131 Ratings = 4.405

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.344 for Ridgemount is calculated as follows:

      1. 11 Positive Reviews = 3

      2. 0.1 x 11 Positive Reviews = 1.100 (maximum score = 1)

      3. (11 Positive Reviews ÷ 64 Registered Beds) x 2 = 0.344

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Since my mother has been in Ridgemount, the past 2 years, her care has been very satisfactory. She is treated with dignity and I feel her safety is paramount and Ridgemount have this totally covered. Sometimes communication between staff/management and ourselves could be better in that we are not advised of hospital appointments. But overall I feel her care at Ridgemount is very good.

How likely would you be to recommend Ridgemount? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are always kind and caring and consider all their residents whims and idiosyncrasies and go to great lengths to ensure a happy and contented atmosphere prevails. During December they expanded an enormous amount of effort to ensure all residents could enjoy the Christmas spirit to the full with the many activities and entertainments provided.

How likely would you be to recommend Ridgemount? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mums dementia is deteriorating. Without the wonderful staff mum and I couldn't manage. They are extremely kind, caring and hard-working. Many efforts were made to make our Christmas as special as possible. Thank you. However the biggest thank you is for the everyday love and care that they give without fail.

How likely would you be to recommend Ridgemount? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am thoroughly pleased with the care my mother receives at Ridgemount. The staff are all friendly, helpful and very caring. Nothing is too much trouble for them. My mother is well fed and as a dementia resident is provided with daily activities that she enjoys. My mother has a large bedroom with en-suite facilities. The home is in excellent decorative order and new furniture in lounge has just been installed. There are regular relative meetings where we can air our views and are given updates on what is happening in the future. Relatives can ring or visit at any time and always receive a warm welcome.

How likely would you be to recommend Ridgemount? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find my experiences of volunteering at Ridgemount extremely enjoyable and rewarding. I find my two days a week here very fulfilling.

How likely would you be to recommend Ridgemount? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Plenty of staff on duty to assist residents. Records kept for individual residents, regular laundry carried out, residents supervised at all times. Residents assisted with meals and feeding, residents well being attended to.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

The facilities are fresh and clean (common areas have recently been repainted). Staff are patient,caring,supportive and flexible when meeting my mother's needs eg offering supper/snacks at different times to suit. Activities are varied and residents are encouraged to attend by Angie and Princess, but there is no coercion or pressure to join in. residents seem to be all cared for and generally content. After initial resentment at being in a home, my mother seems to be adapting.

How likely would you be to recommend Ridgemount? Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The home is clean, pleasant and well furnished. It is set out in units of 12 people who all eat together at tables of 4 in the dining room.
Staff are friendly and caring towards my aunt. There are regular activities for residents to join in. Access is excellent on all floors with good sized lift for wheelchairs.
Each room has its own toilet and sink and are a good size with well maintained decor and furniture. It always smells fresh.

How likely would you be to recommend Ridgemount? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Would like a 'lost property' box readily available for all. Relatives to be encouraged to check possessions. Many items go missing - not I believe intentionally. The elderly often pick up items/ lose items which are never found again. I have personally returned several items not belonging to my Mother but then found them abandoned on a shelf. They must belong to someone!

How likely would you be to recommend Ridgemount? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The care team are all very friendly, kind and compassionate. Residents are encouraged to join in activities and receive assistance with their day to day care willingly and with dignity. The food is excellent and nicely varied and generous highly rated.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mum says she is very comfortable, people are there to help. There is a lot going on if you wish to join in. The meals and carers are all very good. They listen to me. I would recommend Ridgemount as a good place to end my days - very homely & friendly.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

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Care Home Idol 2015

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