Heathside, Woking, Surrey
Heathside, Woking, Surrey
Heathside, Woking, Surrey

Heathside care home in Woking is a trusted provider of residential care for people with dementia, physical disability, are elderly or frail.

The home has 51 rooms available, divided into seven living areas. Each living area has a communal dining table, television, kitchenette and telephone. The home has a large day centre available for residents and their visitors to enjoy activities, birthday parties and anniversaries.

Heathside’s well trained staff provide 24-hour care and support to help people maintain their independence. Heathside is proud to be a diverse community, home to residents of different ethnicities and religions, with staff who speak many different languages including Italian, Portuguese, Punjabi, Hindi, Urdu, Polish, Chinese and Nepalese.

Set in a quiet residential area, in its own beautiful grounds featuring large enclosed gardens, Heathside care home is close to local services and amenities, such as the train station, shops, theatres, swimming pool, School and parks.

Group: Anchor

Person in charge: Jagpal Singh (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 51 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): Chinese - Cantonese, Hindi, Italian, Nepali, Polish, Portuguese, Urdu

Single Rooms: 51

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Heathside: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.7 (9.667)

The user Review Score of 9.7 for Heathside is based on 45 Review/Recommendations. This Review Score of 9.667 is made up of 4.667 Points relating to the ratings and 5 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


I had one week of enjoyable care at Heathside Woking. The staff were wonderful and my room was really comfortable. The food was nicely prepared and presented. I enjoyed all the activities which were interesting.

How likely would you be to recommend Heathside? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Having stayed for 2 weeks my mum has been safe, comfortable and well looked after. All the staff encountered were both friendly and helpful. The only issue was that the room did not appear to have it's own toilet, although this does not appear to have been too much of a problem. Neither I nor my mum would have any hesitation in her returning to stay on a future occasion, and I would like to thank the staff for making it so pleasant.

How likely would you be to recommend Heathside? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I loved every day I stayed for about two and a half weeks. The food was great and all the staff were good to me, they made me feel welcome and I will be sorry to leave so soon with tears in my eyes. Thank you to the care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very welcoming residence for patients/visitors. The rooms are warm, clean and tidy. Patients have ample room to move around. I have heard from several residents that the food is good!

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I cannot speak highly enough of the care and kindness I received whilst I was at Heathside. Everyone was treated as an individual and not just another one, I would certainly recommend Heathside to others.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been in Heathside for 6 weeks, I am very happy with the care she has been given. The staff are very helpful and always make time for her.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Mum had previous respite at Heathside after falls at home and breaking various bones. Her last fall was more serious resulting in full time care so I asked for a place at Heathside. Mum loved the 2 years she had at Heathside and was happy to call it home. Sadly after a stroke at St Peter's Hospital mum has now been moved to a nursing home.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Betsy has been here for eight years, she has been well looked after. The food is ace, could not wish for a better home. Staff are very caring, understanding. Its a very safe place to send love ones.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heathside provides excellent standards of care. Staff are attentive and friendly, providing residents with great support and safety. Excellent activities are run by staff throughout the week. All facilities and rooms adequate and clean.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kind, caring staff, very helpful. My mother is very happy here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

I'm looked after very well, everyone is friendly, kind and helpful. I am very pleased I came to live here, I consider myself very fortunate.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am confident that my mother is in the right place.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I always find the staff nice and friendly when I come to visit my friend.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Satisfactory

Rooms: Good

I have been impressed with Heathside compared to previous care homes my friend has been in.

I too worked as a 'sister' in a nursing home for the elderly for many years.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have enjoyed my stay at Heathside. The activities are interesting, the food is excellent, the home is very clean. The furnishings are attractive and comfortable and my room is very comfortable. If I needed to come and stay again I would be happy to do so.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the care mum receives, the staff are caring and the home does its best to meet mum's needs. It is a great relief for me to know how well she is looked after.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend Heathside. Staff are always helpful. My friend obviously well cared for. Room clean. Facilities good.

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Excellent

Management: Good

Rooms: Good

Value for Money: Good

I have been living at Heathside for 4 years now. I am very happy here, all the staff are helpful, the food is very wholesome and the home is very clean. All the staff talk to you and I can go on trips out and join in activities whenever I like. Overall I am very happy here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend this home to others.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone is friendly, if I need any help there is always someone to help me. Food is good and I am happy and content.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend Heathside strongly. I enjoy living here, the food is very good and if you don't like something staff get you something else. I have made lots of good friends here. All the staff are very kind and helpful. We are all very lucky to have somewhere to live that is so comfortable. Everyone treats us so well, they are all so lovely.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Food is very good. All the carers treat me well, they all treat me with respect and are always there when I need them. My room is comfortable and its a very clean home. People can visit me when ever they want. I have no complaints at all, I am very content.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the care home to be very good in every way.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I get on well with fellow residents in my living area and I have made lots of friends around the home.

Carers are well trained and there is always someone around to help if needed.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very happy here, everyone is very kind and dinners are lovely. Everyone is happy and help me.

Activities are fun and help keep me busy. We laugh a lot at Heathside.

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

I visit Bridget here frequently. I have always found her well looked after. The home is very welcoming and clean. The staff are friendly and very good with the residents. I would recommend it to anyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

I would like to recommend this home to someone. My room is cosy and the staff are friendly, helpful and caring. The food is healthy food and I get the chance to have something else if I don't like what is on the main menu. I'm looked after well. I can't fault. I get the chance to join activities and go out if I need to.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Good

Since mum has been at Heathside she has been really happy. The staff, food and facilities are superb and I would recommend the home to anyone.

Keep up the good work!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has lived at Heathside for over a year and is happy and well cared for. I visit several time a week and always find her looking nice and appearing happy. She is often involved in an activity - from bingo to painting - table tennis to bowls. Her room is clean and comfortable as is the rest of the home. I have no regrets or concerns.

Wonderful home from home.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Yes, we highly recommend.

Right from our initial enquiry to my mothers entrance, to her changing from respite care to full time care, the staff have been outstanding. Each member has taken the time to explain things to us, inform us and reassure us, while taking time to get to know us. It is such a relief my mother feels so cared for and happy. Thank you.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would have no hesitation in recommending Heathside Care Home to my family or friends.

The biggest and most important comment I can make regarding Heathside Care Home being better that the rest, is that they have staff that genuinely care. My mum is always clean, tidy and her hair is done. The carers know and treat my mum as a person, they have taken time to find out her like and dislikes and although I wish the circumstances were different, I am happy my mum is at Heathside.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband was at Heathside for almost 5 years. The staff and everyone were always kind and helpful. My husband was very well looked after, no one could do any more than they did for him. I was very happy that he was at Heathside.

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has now been at Heathside some 5 weeks. She came for respite. I have found everyone to be very kind, helpful and caring. The home is run very effectively, well organised and my mum feels very comfortable here.

I am so pleased my mother is at Heathside. She was temporarily at 2 other nursing homes, and this is so much better than both those. Good, caring staff who really care for my mother. Very clean and well run.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

My mother has been in this care home for approximately 2 1/2 years. My husband and I visit weekly, she seems well looked after. The home is always clean and tidy and well run. The staff are helpful and caring.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I first came into contact with Heatherside a few years ago as my friends nan was a resident and very happy here. I was pleased to see it was still as friendly when my dad needed care as it was then. The care my dad receives is excellent but it is the attention he gets, the human touch, laughs and jokes. All the staff know his name and will stop to talk to him as he freely wanders around the home and garden. If your looking for somewhere your family member will be treated as family then Heathside is it, open and welcoming, I enjoy coming to visit myself and get to know everyone in his unit also and the staff.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has been in Heathside since March 2014 and has had the best possible care we could have hoped for. She has severe dementia so obviously had to be cared for by people that know what they are doing and the understanding for the condition.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I want to thank everyone for the wonderful care my mum was given for more than 5 years while she lived at Heathside. I want to thank everyone, the wonderful cleaners always cheerful and helpful, the chefs who prepared such lovely food, the management who are always happy to help, the receptionist who were always so kind to my mum.
One of my most precious memories is arriving on a hot day to find my mum sitting under a rainbow of parasols playing scrabble while eating an ice lolly.

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

How do you do it? We are all so impressed and value the care you give our mum. It's a comfort to us knowing she is safe and cared for so well.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My initial visit to the home, everyone was helpful, kind and friendly. I did not see my aunt's room and do not know what the food or activities are like and I am unaware as to the costs involved at the moment.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

I would recommend Heathside to anyone who asks me.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Good and caring service.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law was in Heathside for a year, was treated very well with all her needs met. I would recommend this care home for good quality, friendly and cleanliness.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

paula.e.gething@gmail.com

My mother has settled very well and for the first time in many years seems healthy and content and enjoys socialising.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Heathside is a lovely care home with good and caring staff.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

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