Whitebourne, Camberley, Surrey
Whitebourne, Camberley, Surrey
Whitebourne, Camberley, Surrey

Whitebourne specialises in looking after up to 65 elderly residents who may have complicated mental health problems or dementia-related conditions such as Alzheimer's.

This spacious home is ideal as accommodation for individuals who may be prone to anxiety or stress, with staff on hand using skilled techniques to ensure service users remain healthy and contented, experienced in looking after behavioural complications.

Some other health professionals who visit Whitebourne and assist in keeping residents satisfied include GPs, chiropodists and opticians.

Group: Care UK Nursing & Residential Care Services

Person in charge: Ros Stevenson (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 65 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Visual Impairment

Single Rooms: 65

Rooms with ensuite WC: 65

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Whitebourne: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9 Whitebourne has a Review Score of 9 (9.024)

The Review Score of 9 (maximum of 10) for Whitebourne is based on 15 Review/Recommendations in the last 2 years. This Review Score of 9.024 is made up of a Quality Score of 4.563 Points (maximum of 5) relating to the rating and a Quantity Score of 4.462 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.024 for Whitebourne is based on 15 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.563 for Whitebourne is calculated as follows: ( (101 Excellents x 5) + (73 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 176 Ratings = 4.563

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.462 for Whitebourne is calculated as follows:

      1. 15 Positive Reviews = 3

      2. 0.1 x 15 Positive Reviews = 1.500 (maximum score = 1)

      3. (15 Positive Reviews ÷ 65 Registered Beds) x 2 = 0.462

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Whitebourne?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Whitebourne

  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

3 Reviews* is 4.3 out of 5

*The Average Rating only uses ratings from the 3 reviews. Ratings from the 12 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Very happy with Whitebourne staff, service, home and general condition.

How likely would you be to recommend Whitebourne? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been in Whitebourne Care Home for the past nine years, she has very recently passed away. In all that time she was treated with care, affection and dignity, I was always made to feel very welcome. I cannot praise the management and staff too highly, especially towards the end of her life. I would not hesitate to recommend Whitebourne to anyone.

How likely would you be to recommend Whitebourne? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I visit my mother at Whitebourne 3 or 4 times a week at different times of the day. My visits haves been over a 2 year period and the homes biggest asset is it's staff. The staff are all engaging and helpful and the staff have an in depth knowledge of each resident. There is a positive can do attitude and a willingness to overcome any problems or worries that may arise. The activities have improved over the last 12 months and all the residents are encouraged to take part or are involved even if they cannot communicate effectively. The management are flexible and listen to changing needs and requirements so that changes can be accommodated.

How likely would you be to recommend Whitebourne? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have found the care staff to be very helpful and caring and the home in good order.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Generally the staff are good and the dementia care is good.

No Average Rating is available*

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I feel my sister seems very happy there, the carers seem very friendly and make the residents feel comfortable. My sister has her odd days like we all do but otherwise no problems.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother who recently passed away was a resident of Whitbourne for 10 years. During this time she changed from a feisty old lady to complete helplessness. The loving and dedicated staff have looked after both her and myself wonderfully. They have made the last years of her life as happy and comfortable as possible. I strongly recommend this place.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

First experience it looked liked a hotel. Staff are friendly and excellent and have good relations with residents. Residents are treated with respect and dignity. Meals are always encouraging for residents. Overall care is of a high standard. Residents are always occupied with different activities.

How likely would you be to recommend Whitebourne? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This was my first visit to the home and I was very impressed. It was exceptionally clean, staff were very pleasant and attentive and cared for all my friends needs. The rooms were bright and airy and it all had a homely feel.

How likely would you be to recommend Whitebourne? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum enjoys going to Whitebourne each day. The staff are kind, caring, supportive and understanding.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff at Whitebourne are so loving & caring. They treat the residents with respect & dignity. I cannot praise the home highly enough. My grandmother is happy there, very well cared for, giving us all peace of mind. The house is well managed & well run.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident at Whitebourne for over 4 years and after searching over 50 care homes initially I know I made the right choice in Whitebourne.

Although mums dementia has progressed over the years she has always been bright and happy due to the Kindness care and attention give to her by the management and staff .

She is encouraged and treated respectively in the way she is given 'personal care' which has been a great reassurance to me .

The manager has run this home for a number of years and does so giving support to residents when needed and works tirelessly to keep the home clean and a happy place to live and visit.

How likely would you be to recommend Whitebourne? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife has had two stays at Whitebourne in the last year. Having visited and assessed many care homes/ nursing homes within a 15 mile radius of Frimley, I can report that Whitebourne Care Home is one of the very best. The Manager has a smile and attitude towards the residents that can lift spirits immediately and has paid close attention to trying to meet my wife's needs as her condition deteriorates.

The staff have also carried out their caring duties with kindness and an excellent spirit, despite being presented with very difficult, unpredictable behaviour from my wife on occasions. Whilst there is room for improvement in the quality of some of the food provided (the Home Manager has been advised of this), the home is particularly clean, quiet, has good sized rooms that can be personalised, and has three garden areas where the residents can get "a breath of fresh air".

Whitebourne Care Home is highly recommended.

How likely would you be to recommend Whitebourne? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

This is a home with excellent standards and well trained members of staff. Only criticism is that when something needs to be replaced e.g. light fitting then it is very slow in being delivered but this is a central HO issue. Since my mother arrived in June 2014 she has been very happy and her overall health has improved enormously. Very happy to recommend to others.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent home. Well run Carina Staff. Very clean. Mum loves all there.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Care Home Idol 2016

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