Alfriston Court Luxury Care Home, Polegate, East Sussex
Alfriston Court Luxury Care Home, Polegate, East Sussex
Alfriston Court Luxury Care Home, Polegate, East Sussex

Alfriston Court Luxury Care Home is located in the wonderful tourist village of Alfriston, offering luxury living and high standard of care in which to enjoy a relaxing retirement with the help of skilled carers and when required professional nurses.

Alfriston Court Luxury Care Home is available for both individuals and couples. There are connecting luxury bedrooms as well as a very large two room luxury suite. The building has been refurbished to a very high standard and sits in nearly 3 acres of lawns and gardens. The centre of the village is only a few minutes stroll away, with all its lovely shops and cafes.

Residents have large en-suite individually interior-designer decorated bedrooms with superb views over the South Downs. There are luxury assisted bathing facilities available, together with restaurant standard food. Meals can be taken in the Downs restaurant or as room-service.

Group: Chanctonbury Healthcare Ltd

Person in charge: Rebecca Charman (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 27 residents

Registered Care Categories*: Old Age

Admission Information: All are welcome. Ages 65+.

Single Rooms: 27

Rooms with ensuite WC: 27

Weekly Charges Guide: Personal Care Single £850 – £1200 Nursing Care Single £1000 – £1300

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Alfriston Court Luxury Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.4 (9.377)

The Review Score of 9.4 (maximum of 10) for Alfriston Court Luxury Care Home is based on 11 Review/Recommendations in the last 2 years. This Review Score of 9.377 is made up of a Quality Score of 4.636 Points (maximum of 5) relating to the rating and a Quantity Score of 4.741 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.4 for Alfriston Court Luxury Care Home is based on 11 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.636 for Alfriston Court Luxury Care Home is calculated as follows: ( (92 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 132 Ratings = 4.636

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.741 for Alfriston Court Luxury Care Home is calculated as follows:

      1. 10 Positive Reviews = 3

      2. 0.1 x 10 Positive Reviews = 1.000

      3. (10 Positive Reviews ÷ 27 Registered Beds) x 2 = 0.741

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Management and reception and nursery staff - very kind and caring.

How likely would you be to recommend Alfriston Court Luxury Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I am delighted with the care that my mother receives at Alfriston Court. It is managed to a very high standard and the staff are professional; efficient and consistently friendly and positive, both towards mum and family and friends who come to visit her.

How likely would you be to recommend Alfriston Court Luxury Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rebecca Hignett, Project Developer at Alfriston Court Luxury Care Home responded to this review on 30 Nov 2015:

Thank you for your extremely kind words. We will do everything we can to continue to care for your mother in the best way!

Grateful a place become available for my mother. I feel my mother is safe and well cared for this is happy relief for me staff are great my mother is mostly happy.

How likely would you be to recommend Alfriston Court Luxury Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Rebecca Hignett, Project Developer at Alfriston Court Luxury Care Home responded to this review on 28 Oct 2015:

Thank you for your kind words. We will strive to make Alfriston Court a truly excellent home and value your feedback to help us in doing so.

Always welcoming and a very efficiently run home. The staff are very caring and there is a happy atmosphere with themed days when the residents may partake. I have sampled the food on many occasions and it is very good with a choice of menu.
it is well led with a strong and caring team of nurses and carers.

How likely would you be to recommend Alfriston Court Luxury Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum moved to the above home in late July and has settled in very well. I thought it would upset her to move but after the first day she is now in better spirits than before she came. It is almost like turning back the clock two years. She is now being got up everyday and her communication skills seem better than before. I think this has helped by there being fewer carers all female and clear speaking. She seems relaxed, less anxious and happier, she has dementia and cannot walk or see and has partial hearing.

How likely would you be to recommend Alfriston Court Luxury Care Home? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rebecca Hignett, Project Developer at Alfriston Court Luxury Care Home responded to this review on 20 Oct 2015:

Thank you for you lovely words! We're so glad your mum loves it with us.

My mother-in-law has received first class care from extremely sympathetic staff tending to her every need, physical and emotional. She has been able to call for help 24/7, she has been 'fed and watered' throughout the day and has been washed, showered, hair washed, etc, whenever needed. The home is in a beautiful location with excellent facilities and staff thoroughly committed to ensuring her well being.

How likely would you be to recommend Alfriston Court Luxury Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 93 year old mother has dementia. The decision to move her into a nursing home was only taken a month ago. The atmosphere in Alfriston Court reflects upon the excellent relationship between the manager and all the nursing, care, kitchen and maintenance staff. This, in turn, ensures a relaxing day to day life for the residents. Everybody working there is warm and welcoming. Activities are available to stimulate physical and mental health and the choice of beautifully presented food allows for individual appetites and needs. The move from home into a nursing home can be difficult for both the resident and their family. The staff here have made that move easier by listening, understanding and having an 'open door' policy at all times. Alfriston Court focuses on the welfare of each individual in a family atmosphere.

How likely would you be to recommend Alfriston Court Luxury Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rebecca Hignett, Project Developer at Alfriston Court Luxury Care Home responded to this review on 29 Sep 2015:

Thank you so much for your lovely words!

Alfriston Court is not like other care homes. It combines the luxury feel and privacy of a hotel with the friendliness of a family home.
The staff are excellent and really care about the residents. My grandmother has really settled in well thanks to their effort and care.
The manager is friendly and professional. She is very approachable and encourages family input. She has a great understanding of the needs of her residents and works hard with her staff to ensure they are met.
The home has a good range of activities in the home and regularly take the residents out. They also hold open mornings/days for the whole family to come to which are great fun.
The location is absolutely beautiful and my grandmother never tires of the stunning view from her room.
Overall I would highly recommend this care home.

How likely would you be to recommend Alfriston Court Luxury Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rebecca Hignett, Project Developer at Alfriston Court Luxury Care Home responded to this review on 23 Sep 2015:

Thank you so much for your incredibly kind words. We will do everything we can to keep our standards high and make sure your grandmother is incredibly happy in our home.

Beautiful setting in the East Sussex countryside that was previously a hotel so rooms and amenities have views, character, size and en-suite bathroom. Mostly permanent staff and hygiene/quality of care is to a high standard.

How likely would you be to recommend Alfriston Court Luxury Care Home? Neither Unlikely or Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rebecca Hignett, 01323487931 at Alfriston Court Luxury Care Home responded to this review on 21 Sep 2015:

Many thanks for your kind words about our home. We continuously strive to improve our services and standards, so we take on board your ratings and will be doing everything we can to make your grandmother's stay as enjoyable and comfortable as possible.

Dad has been at alfriston court for over a year and is very happy.
He settled in very quickly and this was due to the wonderful, caring staff that work there. They are always cheerful and caring and efficient at keeping relations up to date with health of family member.
Becky is a brilliant care manager and easy to contact. She is very caring and the home has such a lovely friendly atmosphere.
The home run lots of different activities such as singing, painting, board games, quizzes etc which residents enjoy. Hayley and her colleague are fantastic with residents.
The rooms are very luxurious and the views are outstanding. In the summer residents spend every moment possible outside sitting on the patio.
I cannot recommend the home more highly.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alfriston Court is certainly not your average care home and it was with this in mind that it was chosen for my grandfather. The setting is beautiful and the rooms are, in my opinion, hotel quality, very well equipped with quality furniture and spotless. The staff, from the manager to the care staff could not do enough for residents or for visitors. Within minutes a tray of coffee and biscuits etc would be brought to the room! On many occasions, if I was visiting at lunchtime and had given notice, I was able to eat in the dining room with granddad. This was always so lovely, the food was delicious and it was certainly not "average". It was great to see friendship groups enjoying their meals in what wouldn't appear to an outsider, a "care home". Also, and I hope this does not come across in the wrong way, Alfriston Court did not have that "hospital" type smell, all credit to the housekeeping staff. The manager and staff always made you feel very welcome and seemed to take great care in knowing the residents as if they were family. Highly recommended.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Alfriston Court Luxury Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Alfriston Court Luxury Care Home

Job Vacancies

There are no jobs posted yet for Alfriston Court Luxury Care Home

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Alfriston Court Luxury Care Home