Quinnell House, Hailsham, East Sussex
Quinnell House, Hailsham, East Sussex
Quinnell House, Hailsham, East Sussex

Quinnell House a residential home providing dementia care, situated in Hailsham East Sussex.

The home is located within one mile of the vibrant and historic market town centre, but also benefits from being surrounded by an area of natural beauty. Hailsham is well placed for both Eastbourne and London, with train connections from Polgate station. By road, the coastal resort of Eastbourne is just eight miles, and London is 55 miles away.

The care team members at Quinnell House pride themselves on offering a highly professional care service for the elderly with dementia, with a person-centred approach that focuses on seeing the individual rather than their dementia. Quinnell House is pleased to admit people for long term, short term and holiday stays.

With over 15 years' experience in an acute emergency setting in the NHS, the home's manager Sharne has previously used her extensive knowledge and dynamic approach to turn care homes around following disappointing CQC reports.

At Quinnell House, staff believe they care for individuals with unique personalities, core beliefs and life experiences, who just happen to have dementia. The home has been designed and decorated to be dementia-friendly.

The home aims to provide home from home accommodation for 51 residents. All rooms are en-suite and the home has a cinema, an activity hub/cafe, and a light and sound sensory room, as well as communal lounges, and extensive landscaped gardens.

Owner: Bamford Care Homes Ltd

Person in charge: Sharne Duck (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 56 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 56

Rooms with ensuite WC: 56

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Quinnell House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.8 Quinnell House has a Review Score of 8.8 (8.791)

The Review Score of 8.8 (maximum of 10) for Quinnell House is based on 7 Review/Recommendations in the last 2 years. This Review Score of 8.791 is made up of a Quality Score of 4.841 Points (maximum of 5) relating to the rating and a Quantity Score of 3.95 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.791 for Quinnell House is based on 7 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.841 for Quinnell House is calculated as follows: ( (69 Excellents x 5) + (13 Goods x 4) ) ÷ 82 Ratings = 4.841

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.95 for Quinnell House is calculated as follows:

      1. 7 Positive Reviews = 3

      2. 0.1 x 7 Positive Reviews = 0.700

      3. (7 Positive Reviews ÷ 56 Registered Beds) x 2 = 0.250

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Quinnell House?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Quinnell House

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

6 Reviews* is 4.8 out of 5

*The Average Rating only uses ratings from the 6 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Dad has only been at Quinnell House for almost a month but I cannot praise the staff and manager highly enough! They are genuine, respectful and so kind. It's been an incredibly hard few months but since being there, dad's state of mind and sleeping have improved considerably. It's still hard saying goodbye after each visit but we now have peace of mind knowing that dad is very well cared for and looked after. They all do an amazing job and we are incredibly grateful not only for the care they provide dad but the time they make for us also.

How likely would you be to recommend Quinnell House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was recently admitted to Quinnell House, after a very difficult couple of months when Dementia has taken its toll. The staff at Quinnell are amazing, they are kind ,compassionate understanding and always make time to talk to you. They look after their patients but also make time for families which is so important. We had many reservations about care homes as had a horrible experience at a different home but Thank God for the manager and staff at Quinnell House. Dad is now calmer, coping a bit better and beginning to sleep. Seeing the difference that Quinnell House has made to dad reinforces that the treatment and care that he receives works. Visits are still very difficult and sometimes upsetting but the staff are really supportive and do everything they can to help.
Thank you to all staff involved in dad's care - you do a great job!

How likely would you be to recommend Quinnell House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

S. Duck, Manager at Quinnell House responded to this review on 16 Nov 2016:

Thank you for a lovely review, we aim to do our best to support both residents and their families.

Very well run and staff are excellent.

How likely would you be to recommend Quinnell House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend recently moved in for respite care. It was so nice to see her looking cared for and happy, the staff made me feel welcome when visiting.

How likely would you be to recommend Quinnell House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has lived here for 10 months and a new manager was employed last month. The manager is approachable and the staff are responding to her. The care staff have always been excellent.

How likely would you be to recommend Quinnell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a lovely home. The management and carers have been wonderful. The carers who looked after my mother at the end of her life were kind and compassionate, not only to Mum but to my whole family. I know my Mum was happy here and she was well cared for. I am eternally grateful for this.

How likely would you be to recommend Quinnell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The general appearances clean, fresh and creates a pleasant environment for the residents. I have no concerns, my aunt is safe in a safe clean and pleasant home. The staff are caring and attentive and very professional. I would have no hesitation in recommending Quinell House to anyone. Its a pleasure to visit and make me happy to see my aunt also happy.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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