Quinnell House, Hailsham, East Sussex
Quinnell House, Hailsham, East Sussex
Quinnell House, Hailsham, East Sussex

Quinnell House a residential home providing dementia care, situated in Hailsham East Sussex.

The home is located within one mile of the vibrant and historic market town centre, but also benefits from being surrounded by an area of natural beauty. Hailsham is well placed for both Eastbourne and London, with train connections from Polgate station. By road, the coastal resort of Eastbourne is just eight miles, and London is 55 miles away.

The care team members at Quinnell House pride themselves on offering a highly professional care service for the elderly with dementia, with a person-centred approach that focuses on seeing the individual rather than their dementia. Quinnell House is pleased to admit people for long term, short term and holiday stays.

With over 15 years' experience in an acute emergency setting in the NHS, the home's manager Sharne has previously used her extensive knowledge and dynamic approach to turn care homes around following disappointing CQC reports.

At Quinnell House, staff believe they care for individuals with unique personalities, core beliefs and life experiences, who just happen to have dementia. The home has been designed and decorated to be dementia-friendly.

The home aims to provide home from home accommodation for 51 residents. All rooms are en-suite and the home has a cinema, an activity hub/cafe, and a light and sound sensory room, as well as communal lounges, and extensive landscaped gardens.

Owner: Bamford Care Homes Ltd

Person in charge: Sharne Duck (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 56 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 56

Rooms with ensuite WC: 56

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Quinnell House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Quinnell House has a Review Score of 9.6 (9.589)

The Review Score of 9.6 (maximum of 10) for Quinnell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Quinnell House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.875 for Quinnell House is calculated as follows: ( (84 Excellents x 5) + (12 Goods x 4) ) ÷ 96 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.714 Points relating to the number of positive Reviews for Quinnell House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered beds ÷ 5). 8 Reviews ÷ 11.2 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Quinnell House?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Quinnell House

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

The staff here treat everyone with utmost respect and genuine love like they were looking after one of their own. My dad is so loved and cared for, it makes the illness so much easier to bear. The home is spotless, well equipped and well run but the love and caring inside the home is second to none. We were so fortunate to find this place.

How likely would you be to recommend Quinnell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent caring home. Clean and bright and the staff treat each resident with dignity. Lots of cuddles if upset, lots of patients in sometimes difficult situations. I have peace of mind that I know my Mum is being well cared for. If I ever have a problem, they sort it straight away and the biggest bonus for me is they ask how I am when feeling low.

How likely would you be to recommend Quinnell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has only been at Quinnell House for almost a month but I cannot praise the staff and manager highly enough! They are genuine, respectful and so kind. It's been an incredibly hard few months but since being there, dad's state of mind and sleeping have improved considerably. It's still hard saying goodbye after each visit but we now have peace of mind knowing that dad is very well cared for and looked after. They all do an amazing job and we are incredibly grateful not only for the care they provide dad but the time they make for us also.

How likely would you be to recommend Quinnell House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was recently admitted to Quinnell House, after a very difficult couple of months when Dementia has taken its toll. The staff at Quinnell are amazing, they are kind ,compassionate understanding and always make time to talk to you. They look after their patients but also make time for families which is so important. We had many reservations about care homes as had a horrible experience at a different home but Thank God for the manager and staff at Quinnell House. Dad is now calmer, coping a bit better and beginning to sleep. Seeing the difference that Quinnell House has made to dad reinforces that the treatment and care that he receives works. Visits are still very difficult and sometimes upsetting but the staff are really supportive and do everything they can to help.
Thank you to all staff involved in dad's care - you do a great job!

How likely would you be to recommend Quinnell House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

S. Duck, Manager at Quinnell House responded to this review on 16 Nov 2016:

Thank you for a lovely review, we aim to do our best to support both residents and their families.

Very well run and staff are excellent.

How likely would you be to recommend Quinnell House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend recently moved in for respite care. It was so nice to see her looking cared for and happy, the staff made me feel welcome when visiting.

How likely would you be to recommend Quinnell House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has lived here for 10 months and a new manager was employed last month. The manager is approachable and the staff are responding to her. The care staff have always been excellent.

How likely would you be to recommend Quinnell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a lovely home. The management and carers have been wonderful. The carers who looked after my mother at the end of her life were kind and compassionate, not only to Mum but to my whole family. I know my Mum was happy here and she was well cared for. I am eternally grateful for this.

How likely would you be to recommend Quinnell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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