Dovecote View, Chichester, West Sussex
Dovecote View, Chichester, West Sussex
Dovecote View, Chichester, West Sussex

Dovecote View Residential Home is a small, family-owned, family-orientated residential care home, that provides personal care for up to 29 residents. Providing quality, compassionate care to those aged 65 and over, and also to those suffering with Short-term memory loss and early on-set Dementia/Alzheimer's, with a focus on person-centred, individualised care. Situated in a rural community, close to the local Church and travel links, Dovecote View is an ideal setting for those wanting to be close to the City of Chichester, but still also living in a rural area. Dovecote View focuses on providing a 'Home from Home', and ensuring residents are kept independent and engaged in social activities, as well as the local community. Pay a visit to Dovecote View, and feel instantly welcomed and at home.

Owner: Dovecote View Ltd

Person in charge: Talisa Challis (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 28 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 28

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £745 – £950

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Dovecote View: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.6 (9.606)

The user Review Score of 9.6 for Dovecote View is based on 16 Review/Recommendations. This Review Score of 9.606 is made up of 4.606 Points relating to the ratings and 5 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mother was a resident of Dovecote view for 5 and a half years before her death there in October. Over that time her mental and physical health declined steadily. I found the staff to be very caring to my mother's welfare and made many extra efforts to accommodate her declining health. She was always clean, well dressed and well fed. I was always impressed with how much the staff cared for my mother and how much time they devoted to her. Living in America, I was never worried about my mother's care which was a huge relief to me.

How likely would you be to recommend Dovecote View? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Talisa Challis, Manager at Dovecote View responded to this review on 03 Dec 2015:

It was an absolute pleasure to care for Mum for 5 and a half years, and we feel very lucky to have done so for so long.

My mother-in-law became a resident of the above care home in February 2015, as my wife and myself couldn't cope with the 24 hour care. She was made very welcome by the manageress and the staff who I must say are excellent. Nothing is too much trouble for them and the home itself is very homely and is in excellent state throughout. The standard of care is second to none. The food is very good and wholesome, and caters for different diets. The staff put on different functions to make life interesting and therapeutic for the residents if they want to participate. To wrap it up all in one its better than a five star hotel.

How likely would you be to recommend Dovecote View? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Highly recommended; not only for day care people like my wife, great residential as well. Everyone who works here is very a obliging and nothing is too much trouble.

How likely would you be to recommend Dovecote View? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

With both my mother and aunt having been in several care homes Dovecote View is by far the best. I rate all their care and facilities very high. Very young manager, absolutely superb.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very good place in which to live.

How likely would you be to recommend Dovecote View? Extremely LIKELY

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff help us by encouraging us, they look after all of us very well. Someone always comes to ask if there is anything they can do for me. I like living here and would recommend this to my friends. I especially enjoy the visits from the dogs.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I think the staff are very lively, friendly and caring, I love living here. I love the conservatory, the lovely gardens to look out on. I am always very pleased to live here as I do like it very much. I love the visits from the little dog too. A wonderful place to live! I think you are all very good, kind and helpful in every possible way.

How likely would you be to recommend Dovecote View? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Plenty to do & to look at, the girls that look after me are excellent at what they do. Very clean, my room is always tidied nicely. I really enjoy the food, especially the breakfasts. I love the outings the home does, and the other activities.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Clean, tidy, decorated well, cleaned daily. the staff, the ones I met were very caring for they treated Mum with dignity and tried their best, as a retired nurse maybe the insight of a RN would e useful to have a larger experience.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Recommended. No adverse comment. A very good example of it's type. Staff very responsive to requests.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Very satisfactory.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

General care good.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The best of many homes we visit.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I found the staff at Dovecote View all so helpful. I am sure that it speeded my recovery from a hip replacement operation to spend a week there. Thank you too for returning my notebook.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My Mum became a resident in June 2013 with the onset of dementia and limited physical capabilities until she passed away in early August 2014. Prior to that she had been into Dovecote from time to time for periods of respite. Throughout these times my Mum was treated with the utmost care and dignity by all the staff, nothing was too much trouble for them. They always reacted very promptly when she needed doctor or hospital attention. My two sisters and I are able to say that during the period our mum was at home she became a much happier lady and we believe this was as a result of the care and consideration she received. It was always a happy place not just for the residents but also visitors. We were confident at all times that our Mum was receiving excellent care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother received end of life care here after living at Dovecote for 3 years. The enthusiasm, care of patient and relatives, is second to none. They go the extra mile to help, alert and find out more info to help residents. We were delighted that mum could remain in such a friendly and caring environment until she died.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Dovecote View

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 2,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Dovecote View

Job Vacancies

There are no jobs posted yet for Dovecote View

Staff Profiles

Talisa

Talisa Challis

Job Title: Registered Manager

Joined: 2008

Description:

Since joining Dovecote View in 2008,
I have progressed through the company to the role as Registered Manager,
and have now completed my Level 5 Diploma in Leadership and Management in Health and Social Care.
I have been in post as the Home's Manager since 2012, and thoroughly enjoy every aspect of my role.
I am responsible for the day to day running of the home,
and ensuring our residents receive person-centred, quality care.
I am very lucky to have such a hard-working, caring team around me for support,
and I am lucky to have worked alongside some of my colleagues for many years.
I am passionate about giving residents the best quality care,
and I believe everyone should be cared for as if they are an extension of your own family,
if it's not good enough for your own Mum or Gran, then it's not good enough!
We provide personal care for up to 29 residents,
and the Home is very much a family-orientated, friendly 'Home from Home'.
We have a lot of social gatherings and activities, and welcome visitors and the local community.
There are not many job roles where you can say you love your job,
but I feel very fortunate to have progressed to a role that I love.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Dovecote View