Highgrove House, Worthing, West Sussex
Highgrove House, Worthing, West Sussex
Highgrove House, Worthing, West Sussex

A residential care home offering personalised care for short stay, respite, convalescence and rehabilitation, in a warm and homely environment.

Highgrove House consists of 18 fully furnished en-suite bedrooms, large comfortable lounge areas and a conservatory that overlooks the private and established garden. Specialist bathing facilities are also provided.

Family and friends are always welcome to join in with the regular activities and outings that are organised at the home.

Delicious and varied meals are prepared daily and can be tailored to suit individual requirements.

Group: Mr & Mrs C Neil-Smith

Person in charge: Sue Lamb (Registered Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 20 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: All residents assessed for care needs before admission. Ages 60+.

Single Rooms: 14

Shared Rooms: 3

Rooms with ensuite WC: 17

Weekly Charges Guide: Personal Care Single from £819 , Personal Care Shared (per person) from £770

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Highgrove House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Highgrove House has a Review Score of 8.6 (8.625)

The Review Score of 8.6 (maximum of 10) for Highgrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Highgrove House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.875 for Highgrove House is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.75 Points relating to the number of positive Reviews for Highgrove House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4 positive Reviews (20 registered beds ÷ 5). 2 Reviews ÷ 4 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highgrove House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highgrove House

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1

Highgrove House is a very caring, supportive environment, where Mum is looked after and treated with great respect. They display genuine affection for the adults in their care and are thoughtful and supportive to the relatives. Mum is cajoled into leaving her room because, once she does, she thoroughly enjoys the company and she laughs a lot. They only do what is best for her and have accommodated Mum's imaginings, sharing in her stories and allowing her (and us) peace of mind. It can be a challenge visiting someone, who you no longer really know, but the staff are always there to listen and have shared their knowledge to help us understand better.
One thing I know they do that not many other homes do, is they always ask if you would like a tea or coffee, and it always comes accompanied by cake or biscuits. So you can sit in comfort, with your loved one, and share a drink and something sweet, which softens some of the difficulties with conversation and sharing.

How likely would you be to recommend Highgrove House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Highgrove House is a truly 5 star nursing home. The building is beautiful, the rooms are lovely, the staff are amazing and the food is delicious. I have attended many friends and family functions and am always impressed at the lovely family feel of the place too. Every time I have visited during the day there has been some sort of activity going on and residents can also visit Highgrove's beach hut on Goring seafront which is just lovely for families to take their loved one out to. I know people who have used both the day care and residential services and both are excellent.

How likely would you be to recommend Highgrove House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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