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Tel: 01903 230487

Group: Mr & Mrs C Neil-Smith

Person in charge: Lisa Whittaker (Registered Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 20 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: All residents assessed for care needs before admission. Ages 60+.

Single Rooms: 16

Shared Rooms: 2

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single £700 – £805 , Personal Care Shared (per person) from £630

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Highgrove House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Highgrove House

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are no awards/recognitions posted yet for Highgrove House

Current Recommendations

Recommendation Score: 9.7 (9.668)

The user 'Recommendation Score' (9.7 for Highgrove House) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Highgrove House

Highgrove House is a lovely home. The residents are treated as individuals and with great dignity. Staff and service are exemplary.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Mark B (Son of resident) on Wednesday 5 March 2014.

Review of Highgrove House

Since my father was resident nearly ten years ago, I have recommended several elderly friends to Highgrove. It has a lovely caring atmosphere.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Linda Wilton (Friend of resident) on Monday 7 January 2013.

Review of Highgrove House

Brightness and comfort of premises. Very helpful and cheerful staff. Always greeted pleasantly and cheerfully when visiting and tea or coffee offered. Owners friendly and helpful. Nurse manager very friendly and helpful, always ready to answer questions. Good relationship between residents and staff. I would certainly recommend the home to others.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Margaret M (Cousin of Resident/Service User) on Wednesday 2 January 2013.

Review of Highgrove House

Always welcome with tea, coffee, cake.

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by George F (Visitor to resident) on Wednesday 2 January 2013.

Review of Highgrove House

This care home had been recommended by a friend whose father had been at Highgrove House for several years. My mother who is 85 had experienced several falls and is suffering with short term memory loss and whose mobility is becoming a great problem. I realised with a degree of reluctance that my mother now required specialist care and attention at all times and so she has been in Highrove House for nearly one month. My mind is eased knowing she is being so well cared for.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Peter S (Son of resident) on Friday 21 December 2012.

Review of Highgrove House

Staff are always helpful and smiling, kind without being condescending. Nice setting and sensible size (approx 20) for a care home. Visitors welcomed (even without advance notice) and greeted with the offer of tea/coffee. My aunt has been at Highgrove House for about 2 years and often without prompting, has regularly said how happy she is there and how kind and helpful the staff are. We chose Highgrove after a lengthy search of the area and have never regretted the choice.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Submitted by Roy A (Nephew & POA for resident) on Wednesday 19 December 2012.

Review of Highgrove House

My mother was diagnosed with alzheimers in 2011 and we needed to find her a carehome urgently. After seeing some really awful homes we were lucky enough to find Highgrove and she lived there happily until she passed away in September 2012. The home is clean and comfortable and has a very stable staff who are kindness personified. They really make the residents feel they are friends. The home is more like a small seaside hotel which makes it feel much less institutional. Tables are nicely laid up for meals and there is a choice of sitting areas and a lovely garden for good weather. Above all, though, it is the staff who make the difference and I have never met a kinder bunch. In my mother's final illness, they volunteered to do the extra work needed to keep her in the home rather than hospital as they knew a move would disorientate her and they wanted to keep her safe and calm. They manage to make it really homelike without the usual smell of incontinence so prevalent in care homes we visited and all the residents seem contented. I would recommend it to anybody in the strongest possible terms!

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Peter Crockford (Resident / Service User) on Wednesday 19 December 2012.

Review of Highgrove House

My Aunt has thrived since entering this care home. She was extremely frail and in need of further care. It has been obvious that the care, attention to detail and friendly, warm surroundings experienced at Highgrove are just what she needed. The carers are jolly, friendly, attentive, patient and best of all very kind to every resident whatever their situation. They relate extremely well to the needs of each individual and adapt their care to match their requirements. It is the nearest she could get to her own home and we are free to visit her at any time, always receiving a warm welcome.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Sylvia Crossingham (Niece of resident) on Tuesday 18 December 2012.

Review of Highgrove House

The staff are very caring and the atmosphere of the home is happy. To say that the home is a real home to the resident is an understatement. All visitors are welcomed and are treated in the same way you would welcome visitors to your own home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Peter Stanley (Nephew of resident) on Monday 17 December 2012.

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