Princess Marina House

Seafield Road, Rustington, Littlehampton BN16 2JG

Princess Marina House, Littlehampton, West Sussex
Princess Marina House, Littlehampton, West Sussex
Princess Marina House, Littlehampton, West Sussex

Princess Marina House specialises in providing respite care to serving and retired members of the RAF, and is situated at an attractive coastal location in Rustington West Sussex.

Within 30 beds registered with CQC located on the 1st floor. 20 beds in The Marina provide personal care and 10 beds in "Beachside" also offer these short breaks for people with mild cognitive impairment and short term memory loss. In addition there are a further 25 beds available for guests who would like a break with RAF friends but personal care is not required.

Twin rooms are available for couples, with sea or a garden view, all with en-suite showers, call systems, a television and drink-making facilities, while there are a selection of lounges or a pavilion to socialise in, and an on-site restaurant to dine in.

There are many entertainments and activities for visitors to enjoy, together with excursions and places to visit, as organised by Princess Marina House's pleasant and professional team.

All tariffs are for full board including beverages, entertainments and outings.

Owner: Royal Air Force Benevolent Fund

Person in charge: Shirley Steeples (General Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 50 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ex RAF. Ages 18+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 22

Shared Rooms: 14

Rooms with ensuite WC: 36

Facilities & Services: Respite Care • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Princess Marina House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

7 Bed Vacancies

posted 28 Jun 2016

Short breaks available for Serving and retired RAF and eligible family members see website for details of special offers. Why not plan a break for the autumn. If you live locally you could join us for our Vetran Lunch club open daily to members of the RAF family .

Current Reviews

Review Score: 9.5 (9.542)

The Review Score of 9.5 (maximum of 10) for Princess Marina House is based on 14 Review/Recommendations in the last 2 years. This Review Score of 9.542 is made up of a Quality Score of 4.982 Points (maximum of 5) relating to the rating and a Quantity Score of 4.56 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.542 for Princess Marina House is based on 14 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.982 for Princess Marina House is calculated as follows: ( (164 Excellents x 5) + (3 Goods x 4) ) ÷ 167 Ratings = 4.982

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.56 for Princess Marina House is calculated as follows:

      1. 14 Positive Reviews = 3

      2. 0.1 x 14 Positive Reviews = 1.400 (maximum score = 1)

      3. (14 Positive Reviews ÷ 50 Registered Beds) x 2 = 0.560

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


This house is perfect for respite care for disabled and able bodies alike. The care and service exceeds all expectations. Every member of staff is friendly, helpful and caring. The whole experience cannot be faulted.

How likely would you be to recommend Princess Marina House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Immensely satisfactory!

How likely would you be to recommend Princess Marina House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I thought I had found the perfect respite home, but Princess Marina House outstrips it in every aspect! Thank you, I hope you will let me come back.

How likely would you be to recommend Princess Marina House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely high standard at all levels. Managers of low-achieving of the nations care homes should visit the Rustington Princess Marina House to be made aware of how things should be handled. The staff are to be complimented on their care/concern for each of the guests.
All aspects of the homes meals/en-suite rooms/grounds/entertainment etc. are 100% caring.
The establishment is a little bit of a heaven on earth, I don't know how they do it. We were treated as through we are beloved grandparents.

How likely would you be to recommend Princess Marina House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am an Ex Women Auxiliary Air Force Member and know of the homes existence because of others that have been residents.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Respite care here is of a high standard. The staff all excellent and do all they can and it makes the break enjoyable. Food excellent and all facilities. A joy to be looked after by such caring staff.

How likely would you be to recommend Princess Marina House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Arriving at Princess Marina is like coming home, to one big happy to see you family. They are wonderful staff, we are treated with respect but have seldom failed to have a joke and a laugh (good medicine). Over all we don't believe Princess Marina can be beaten. The gardens and seating arrangements provide a quiet corner if needed or a place to chat with other guests. Over the years it has been improved on so much, to us it's a bit of heaven at Princess Marina.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having spent several weeks at Princess Marina House over the past few years I can find nothing but extreme praise for the way the whole team of exceptional carers and staff conduct their day to day caring with complete kindness and friendly company and a job well and truly done. For all of us could not ask for better in the UK.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is a holiday home for Royal Air Force personnel, both serving and retired, including their widows. Everything here is a very high standard. I cannot praise it too highly, care and safety of guests are given the highest priority. Many of the guests are RAF Veterans who served in WWII. Consequently there is a real family atmosphere, arising from their pride in the RAF!
My partner and I like to think of Princess Marina House as our second home and love coming here for 2 week holidays several times a year. The staff are always welcoming and go out of their way to ensure our well-being. The rooms are all en-suite and very comfortable. Meals and dining room service are of an exceptionally high standard. Princess Marina House enjoys a beautiful location right by the beach and sea.

How likely would you be to recommend Princess Marina House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot speak highly enough of the staff. They were all so patient. As soon as I rang the bell someone came. At night I was so well cared for and someone looked in at me regularly.

How likely would you be to recommend Princess Marina House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is my first visit, originally I came for seven days on November 4th 2014, not knowing what to expect but within two days I was convinced how good it was.
I'm not sure how many staff there are but the staff to guest ratio appears to be about 2 to 1. The carers seem to be very professional, they are very kind and cannot do enough to help you. I am very happy here and will certainly return with my wife, who could not accompany me this time because of previous commitments.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent respite home where the accommodation is of a very high standard, the new walk in bathrooms are extremely useful to a disabled person, the carer service is excellent as is the food and catering service.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Top rate respite/residential home on seafront.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A wonder house for all your needs and the care is all you could wish for. Recommend this house highly.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Princess Marina House

Job Vacancies

There are no jobs posted yet for Princess Marina House

Staff Profiles

Shirley

Shirley Steeples

Job Title: General Manager

Joined: 2003

Description:

As General Manager, Shirley Steeples philosophy is based very much around the desire to ensure the respite guests care and social needs are met during their stay, and that their experience is a happy and memorable one. Shirley has been General Manager at Princess Marina House since 2003.

Her role is the overall management responsibility for Princess Marina House ensuring compliance with CQC and maintaining high standards of care and services to the RAF Family.

Email: shirley.steeples@rafbf.org.uk

Catherine

Catherine Argent

Job Title: Head of Hotel Services

Joined: 1990

Description:

Catherine has worked at Princess Marina House since 1990 starting as Housekeeper and now finding herself in the role of Head of Hotel Services. Catherine works with Hotel Services Manager, Housekeeper, Catering Team Leader, Chefs, Entertainments leader and administration staff plus a team of domestic, catering and general assistants to provide all the support services.

Email: catherine.argent@rafbf.org.uk

Corinna

Corinna Forsdike

Job Title: Care Team Manager

Joined: 1998

Description:

Corinna has worked at PMH since 1998 starting as a care assistant on night duty and now as Care Team Manager. The care assistants at Princess Marina House are encouraged to attain NVQ Level 3 in Health Care 80% have NVQ 2 & 3 in Care and others are working toward NVQ Level 3 in Care.
Email: corinna.forsdike@rafbf.org.uk

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Princess Marina House