The Shelley, Worthing, West Sussex
The Shelley, Worthing, West Sussex
The Shelley, Worthing, West Sussex

The Shelley is a Worthing care home that welcomes long-term needs as well as offering respite and day care to the local community.

Established with a vision to enhance quality of life, professionals strive to achieve a 'refreshing' approach to residential care, in which residents feel supported, but also active and at home.

Staff are committed to making sure residents make the most of a luxury environment, with facilities that include en-suite rooms, wheelchair-friendly gardens, WiFi access and a rich and varied menu of high quality food.

Popular activities include arts and crafts, flower arranging, games and quizzes, exercise classes, food and wine tasting and regular outings.

Owner: Shelley Ltd

Person in charge: Marlene Sanders (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 32 residents

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 32

Weekly Charges Guide: Personal Care Single £585 – £795

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on The Shelley: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Recommendations

Recommendation Score: 9.9 (9.938)

The user 'Recommendation Score' (9.9 for The Shelley) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

The Shelley

I found everybody very frinedly and cheerful and always somebody around to help. There is always something to do. Quality of care was very good, staff very friendly, lovely home cooked food. Staffing levels were amazing, there seem to be endless staff all the time.

How likely would you be to recommend The Shelley? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Shelley

I can only say that my experience has been extremely gratifying. The staff are excellent and very caring. The place is kept very clean and well looked after. The food is first class and very plentiful. I cannot praise this place highly enough. All the staff are very helpful and very courteous and to top it all the entertainment is very good.

How likely would you be to recommend The Shelley? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Shelley

All staff are kind and caring, the words fail me, Care staff so understanding. Some staff are like gold dust!..

How likely would you be to recommend The Shelley? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Shelley

The quality of care is excellent and friendliness of staff fantastic. The meals served are 5 star. The flexibility of The Shelley is excellent. All the residents are very happy and would definitely recommend The Shelley and return for another stay. We are both very grateful to all at The Shelley, top to bottom, for the care bestowed on us and the family.

How likely would you be to recommend The Shelley? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Shelley

first class quality of care. The meals are wonderful, excellent staffing levels. Very, very good flexibility. A really lovely place and most comfortable, would definitely recommend. I can't think of any improvement.

How likely would you be to recommend The Shelley? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Shelley

I cannot thank you enough for all the care and kindness that you gave to me when I needed it so much. The staff are the most wonderful people that I have ever met in my life.

How likely would you be to recommend The Shelley? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Shelley

After spending so much time in looking for a home for my mother, I came across The Shelley. It is wonderful. In 8 weeks my mother has become 10 years younger. She smiles for the first time in years and talks so much about the kindness she receives, the friends she has made, the staff, the food, the entertainment and the homeliness. She spent 2 weeks at a very large new home in Brighton prior which on the surface was very nice and shiny new but it just wasn't homely. Like their advert said It really is Different! Thank you The Shelley for giving my mother her life back. And mine.

How likely would you be to recommend The Shelley? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Shelley

My father is at The Shelley in Worthing - he has had a stroke, has a heart condition, is recovering from a bad fall and 7hr operation and he also has Alzheimers. The Shelley staff are superb with him because he loves to have fun, get out and about on trips and join in with everything. There is always a club, activity or outing to enjoy. The staff are going out of their way to help him whilst he becomes fully mobile again -above and beyond what a residential home would normally accommodate. The food is also wonderful (home-made) and they include my mother on trips and entertainment when she visits my father. They have even bought her a birthday present for her birthday today. I am sure I will hear all about a cake when she phones me later! Nothing is too much trouble and the price you pay is not expensive compared to other homes. Is is a real gem. What you get for your money is superb. The house is a beautiful Victorian property, the decor comfortable and homely and you would never know it was a residential care home. I describe it as a, '5 star hotel with excellent care and home-cooked food'! Nada the manager is amazing, Marlene the owner so accommodating, the assistant managers really 'step up' and the rest of the staff are wonderful. The staff never seem to change - which shows they are happy and content. Nada is often on educational courses and the care never ceases to be first class. The garden is a real bonus and the gardening club gets all the residents involved that want to be. There is a room for every budget and taste and nothing is too much trouble if you want to personalise your room. The quality of the live entertainment and exercise classes is amazing. I thoroughly enjoy it myself when I visit. I cannot recommend this residential care home enough. I just hope I can go when I get old (or maybe now would be good for a nice rest a little holiday!).

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Shelley

The quality of care I experienced as a respite resident following surgery was very good. The staff without exception were friendly, patient and understanding. The meals were excellent with plenty of choice. any suggestions I made were dealt with quickly and their flexibility was amazingly good! The Shelley is a care home of high quality, charming surroundings, care and kindness.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Shelley

I spent 2 weeks at the Shelley and during that time I found the staff to be kind, helpful and very professional. There was a very pleasant atmosphere with plenty of laughter. The food could not be faulted. There was plenty of choice and wine, if wanted offered with main meals. The gardens were very pleasant with plenty of shade. As a qualified nurse I have no hesitation in recommending The Shelley.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Shelley

I have been to visit my Aunty at the Shelley and I have to say without a shadow of doubt that it is an outstanding place. It is absolutely amazing. It is decorated to the highest of standards. The staff treat you really well and you feel like a bit of a celebrity when you call there. Aunty is really well looked after and the care she receives is of the highest . After visiting her you have no worries that she is in good hands.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Shelley

Excellent care home in many respects: 1) Staff - very professional, friendly and empathetic. Most staff have been there more than 3 years. The owner strives to make sure that The Shelley is the best care home in Worthing by constantly visiting other newly opened care homes. 2) Decor - Very high standard, has a hotel feel to the place but with attentive service and imaginative activities for the residents daily. 3) Value for money - Excellent compared to other care homes we looked at.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Shelley

My great aunt is a long term resident at The Shelley and I cannot praise it enough. The care and support my great aunt receives is outstanding. The staff treat her with dignity and respect and go out of their way to make every day a special day for her. Staff are always very helpful, kind and show genuine empathy and care. There is always something going on at The Shelley, they do yoga, exercises, art, gardening club, skittles, quizzes, have beauty treatments, aromatherapy (all included in your fees!), coffee mornings, fireworks, parties, evens, support various charities and lots more. She has lots of opportunities to go out, whether shopping, having lunch or a coffee, ice cream or just a walk. Food is delicious and I am often invited to stay for meals. My great aunt is a quiet person and she worried about moving into a care home, but she tells me now that it was the best decision she made.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Shelley

One hears so many bad things about care of the elderly. The Shelley has proved to be a wonderful exception. I cannot think how the place could be improved. The food is superb, as is the decor. Activities and entertainment varied and good. Residents are taken on regular, free outings. As my wife has deteriorated from further strokes and chest infection she had been allowed to stay here to the end and I have been able to stay with her 24/7. It has been five star treatment throughout. The fees are very modest too, amazingly so given the service level.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Shelley

I really can’t recommend The Shelley enough. Please please publish my comments! Where else feels like a small friendly hotel with lovely rooms and lovely food? Furniture and decor are stylish. There is no funny smell anywhere. Residents are happy and staff are happy and long serving. Pets are welcome to visit and cats can even move in. Staff are kind and genuine. There are activities twice a day most days and photos published on Facebook. Residents get Christmas presents. Birthdays are celebrated with a large home made cake and a present. Food is delicious. My wonderful mother lives there and is very sadly at the end of her life. Dad has been allowed to move in to be with her and they are providing meals for 3 instead of 1. A larger room has been provided so they can be together. I love The Shelley!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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