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Tel: 01903 237000

Owner: Shelley Ltd

Person in charge: Marlene Sanders (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 32 residents

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 32

Weekly Charges Guide: Personal Care Single £585 – £795

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on The Shelley: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by The Shelley

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are no awards/recognitions posted yet for The Shelley

Current Recommendations

Recommendation Score: 9.3 (9.300)

The user 'Recommendation Score' (9.3 for The Shelley) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of The Shelley

My father is at The Shelley in Worthing - he has had a stroke, has a heart condition, is recovering from a bad fall and 7hr operation and he also has Alzheimers. The Shelley staff are superb with him because he loves to have fun, get out and about on trips and join in with everything. There is always a club, activity or outing to enjoy. The staff are going out of their way to help him whilst he becomes fully mobile again -above and beyond what a residential home would normally accommodate. The food is also wonderful (home-made) and they include my mother on trips and entertainment when she visits my father. They have even bought her a birthday present for her birthday today. I am sure I will hear all about a cake when she phones me later! Nothing is too much trouble and the price you pay is not expensive compared to other homes. Is is a real gem. What you get for your money is superb. The house is a beautiful Victorian property, the decor comfortable and homely and you would never know it was a residential care home. I describe it as a, '5 star hotel with excellent care and home-cooked food'! Nada the manager is amazing, Marlene the owner so accommodating, the assistant managers really 'step up' and the rest of the staff are wonderful. The staff never seem to change - which shows they are happy and content. Nada is often on educational courses and the care never ceases to be first class. The garden is a real bonus and the gardening club gets all the residents involved that want to be. There is a room for every budget and taste and nothing is too much trouble if you want to personalise your room. The quality of the live entertainment and exercise classes is amazing. I thoroughly enjoy it myself when I visit. I cannot recommend this residential care home enough. I just hope I can go when I get old (or maybe now would be good for a nice rest a little holiday!).

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Sarah Rick (Daughter of a resident) on Tuesday 2 September 2014.

Review of The Shelley

The quality of care I experienced as a respite resident following surgery was very good. The staff without exception were friendly, patient and understanding. The meals were excellent with plenty of choice. any suggestions I made were dealt with quickly and their flexibility was amazingly good! The Shelley is a care home of high quality, charming surroundings, care and kindness.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Maraget P (Resident) on Wednesday 18 December 2013.

Review of The Shelley

I spent 2 weeks at the Shelley and during that time I found the staff to be kind, helpful and very professional. There was a very pleasant atmosphere with plenty of laughter. The food could not be faulted. There was plenty of choice and wine, if wanted offered with main meals. The gardens were very pleasant with plenty of shade. As a qualified nurse I have no hesitation in recommending The Shelley.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Rosemary R (Resident) on Friday 13 December 2013.

Review of The Shelley

I have been to visit my Aunty at the Shelley and I have to say without a shadow of doubt that it is an outstanding place. It is absolutely amazing. It is decorated to the highest of standards. The staff treat you really well and you feel like a bit of a celebrity when you call there. Aunty is really well looked after and the care she receives is of the highest . After visiting her you have no worries that she is in good hands.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Anne B (Niece of a Resident) on Friday 13 December 2013.

Review of The Shelley

Excellent care home in many respects: 1) Staff - very professional, friendly and empathetic. Most staff have been there more than 3 years. The owner strives to make sure that The Shelley is the best care home in Worthing by constantly visiting other newly opened care homes. 2) Decor - Very high standard, has a hotel feel to the place but with attentive service and imaginative activities for the residents daily. 3) Value for money - Excellent compared to other care homes we looked at.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Paul DeThierry (Son-in-law of Resident/Service User) on Tuesday 5 November 2013.

Review of The Shelley

My great aunt is a long term resident at The Shelley and I cannot praise it enough. The care and support my great aunt receives is outstanding. The staff treat her with dignity and respect and go out of their way to make every day a special day for her. Staff are always very helpful, kind and show genuine empathy and care. There is always something going on at The Shelley, they do yoga, exercises, art, gardening club, skittles, quizzes, have beauty treatments, aromatherapy (all included in your fees!), coffee mornings, fireworks, parties, evens, support various charities and lots more. She has lots of opportunities to go out, whether shopping, having lunch or a coffee, ice cream or just a walk. Food is delicious and I am often invited to stay for meals. My great aunt is a quiet person and she worried about moving into a care home, but she tells me now that it was the best decision she made.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Davin Wakeford (Relative) on Tuesday 5 November 2013.

Review of The Shelley

One hears so many bad things about care of the elderly. The Shelley has proved to be a wonderful exception. I cannot think how the place could be improved. The food is superb, as is the decor. Activities and entertainment varied and good. Residents are taken on regular, free outings. As my wife has deteriorated from further strokes and chest infection she had been allowed to stay here to the end and I have been able to stay with her 24/7. It has been five star treatment throughout. The fees are very modest too, amazingly so given the service level.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Brian L (Husband of Resident) on Tuesday 5 November 2013.

Review of The Shelley

I really can’t recommend The Shelley enough. Please please publish my comments! Where else feels like a small friendly hotel with lovely rooms and lovely food? Furniture and decor are stylish. There is no funny smell anywhere. Residents are happy and staff are happy and long serving. Pets are welcome to visit and cats can even move in. Staff are kind and genuine. There are activities twice a day most days and photos published on Facebook. Residents get Christmas presents. Birthdays are celebrated with a large home made cake and a present. Food is delicious. My wonderful mother lives there and is very sadly at the end of her life. Dad has been allowed to move in to be with her and they are providing meals for 3 instead of 1. A larger room has been provided so they can be together. I love The Shelley!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Claire De Thierry (Daughter of Resident) on Tuesday 5 November 2013.

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