The New Grange Care Home

10/16 Homefield Road, Worthing BN11 2HZ

The New Grange Care Home, Worthing, West Sussex
The New Grange Care Home, Worthing, West Sussex
The New Grange Care Home, Worthing, West Sussex

The New Grange is situated in central Worthing, directly opposite the local hospital. It is ideally situated, with the seafront, town centre, coach and bus terminal and Worthing main line railway station, all less than a mile away.

All have ample parking facilities in carparks that allow visiting without any concerns to parking restrictions. The bedrooms are over two floors, with the main common rooms situated on the ground floor. They welcome the personalisation of these rooms by the families. Each floor has assisted bathing and showering facilities for the ease of residents with these requirements.

The home aims to provide the highest quality of holistic person centered care within a lovely homely environment. The central focus of caring is to promote the wellbeing and fulfillment of residents.

The New Grange has undergone refurbishments works on bedrooms and communal areas. All bedrooms have been decorated and are colour co-ordinated from Bed Linen to Furniture.

Staff training is high on their agenda, with mandatory and specialist training being undertaken.

A full range of facilities and services are offered including:

Three lounges

Large garden with patio and deck and garden furniture

Hairdressing Salon

Doctors Surgery

Home Cooked food

Range of activities

Owner: The New Grange Care Home Ltd

Person in charge: Emma Ronney (Registered Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 45 residents

Registered Care Categories*: Dementia • Mental Health Condition

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 30

Weekly Charges Guide: Personal Care Single £500 – £850

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on The New Grange Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.9 The New Grange Care Home has a Review Score of 8.9 (8.883)

The Review Score of 8.9 (maximum of 10) for The New Grange Care Home is based on 11 Review/Recommendations in the last 2 years. This Review Score of 8.883 is made up of a Quality Score of 4.394 Points (maximum of 5) relating to the rating and a Quantity Score of 4.489 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.883 for The New Grange Care Home is based on 11 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.394 for The New Grange Care Home is calculated as follows: ( (68 Excellents x 5) + (41 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 127 Ratings = 4.394

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.489 for The New Grange Care Home is calculated as follows:

      1. 11 Positive Reviews = 3

      2. 0.1 x 11 Positive Reviews = 1.100 (maximum score = 1)

      3. (11 Positive Reviews ÷ 45 Registered Beds) x 2 = 0.489

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend The New Grange Care Home?

  • Extremely LIKELY
    3
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The New Grange Care Home

  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

6 Reviews* is 4.2 out of 5

*The Average Rating only uses ratings from the 6 reviews. Ratings from the 5 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

More can be done when relatives are not well than only ringing next of kin and not another person (relative) to keep us informed. Hygiene of my relative is not 100%.

How likely would you be to recommend The New Grange Care Home? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

A well organised care home. Staff are attentive and show dignity towards the residents. Staff approachable.

How likely would you be to recommend The New Grange Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The home provides excellent care in a pleasant environment- including attractive gardens. They make great efforts to welcome visitors at anytime and provide excellent entertainment and stimulation for residents. Staffing levels are good and the staff really care! If there ever is a problem then the management handle it, fix it and give feedback.

How likely would you be to recommend The New Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The level of care at New Grange is second to none. The staff are very attentive and always show the residents the utmost respect. The management team are very approachable and listen to any concerns or health issues, then quickly organise the appropriate action or response. Ideally the corridors could be wider but the original building does not lend itself to a quick fix, it would need major structural change.

How likely would you be to recommend The New Grange Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Staff helpful during visits. Caring and cheerful with residents. Despite many residents being incontinent there is no smell. The knowledge about particular residents is good where they are, their mood, how well they have eaten etc are comments made on visiting.

How likely would you be to recommend The New Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

i never thought any home could be a good enough place for my mum. However, I have grown to trust and relax that mum is safe and in a place which she seems contact. I have visited at different times of day and on different days of the week and I have always found staff to be caring. The food is of an excellent standard. The home itself has a beautiful well kept garden. There is quality entertainment of the residents. It is a specialist dementia home and is a large home, so there are many residents with a high level of varying needs. The New Grange does a good job of meeting the needs of it's residents. I feel mum is well liked and respected by all.

How likely would you be to recommend The New Grange Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

1) Good, caring, cheerful staff.
2) Staff take residents on organised outings.
3) Home kept clean & tidy.
4) Pets kept for residents to cuddle/ pet visitors encouraged to take pets in.
5) Good food served in dining room & assistance given where needed.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We took a long time before we found somewhere nice for Ann. But then we found somewhere that Ann would be safe and happy . This is not just a house, it's like a a happy home. The staff make the home very happy.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Good

Very clean. Carers are all very kind and friendly, always got time to answer any questions you might have. There's plenty of tea and coffee and biscuits. Dining room always free to sit and chat to your family. Always flowers in the dining room so it looks nice.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has dementia and is a resident and I have found the management so dedicated to the residents so understanding and helpful. My wife has been in care and I cannot find fault with anything she is very happy there.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

We looked at quite a few care homes and were so impressed with the cleanliness, brightness, friendliness and caring manner of the staff that we looked no further. It was so much the right choice for my father-in-law and later for mother-in-law. We are able to pop in any time without prior notice and are met with a friendly,helpful staff every time. We couldn't have made a better choice.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

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Staff Profiles

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Care Home Idol 2016

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