106 Cambridge Street, St Neots PE19 1PL
The private and secluded setting of Bethany Francis House belies its position on the fringe of the charming town of St Neots, Cambridgeshire.
Bethany Francis House offers the services and comfort of a country house hotel coupled with the informality and independence of an individual home. What makes this possible is a combination of space and style in a uniquely friendly environment.
At Bethany Francis carers believe that the training and support of all staff plays a major role in ensuring high standards are maintained. Staff at Bethany Francis focus on providing a positive person-centred approach towards residents’ care, supporting each individual resident according to their precise needs.
Tailored care plans are drawn up on an individual basis with residents in conjunction with their relatives to ensure that care delivery is discreet and appropriate, enabling residents to enjoy the highest quality of life while retaining their privacy, independence and dignity. These plans are regularly reviewed so that they can be adjusted as a person’s needs change, ensuring appropriate care delivery at all times.
At Bethany Francis, the emphasis is firmly on creating an environment that is a true home from home. Carers especially encourage residents to personalise their rooms to create a homely and relaxing atmosphere in which they feel completely comfortable.
Staff are keen to support and provide guidance to residents in pursuing their interests and hobbies. Bethany Francis employs a full-time activities co-ordinator, and take great pride in their activity programmes, which is designed around individual abilities to promote a sense of well-being and achievement in each of the residents.
The home boasts a wide variety of general rooms to enable residents to maintain their own space while enjoying a social atmosphere.
Group: A D R Care Homes Ltd
Person in charge: Susan Schofield (Manager)
Local Authority / Social Services: Cambridgeshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , 34 residents
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Stroke
Admission Information: Ages 65+.
Single Rooms: 28
Shared Rooms: 3
Rooms with ensuite WC: 21
Weekly Charges Guide: Personal Care Single £550 – £750 , Personal Care Shared (per person) £525 – £575
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest CQC* Report on Bethany Francis House: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Bethany Francis House has a Review Score of 7.3 (7.326)
The Review Score of 7.3 (maximum of 10) for Bethany Francis House is based on 1 Review/Recommendations in the last 2 years. This Review Score of 7.326 is made up of a Quality Score of 4.167 Points (maximum of 5) relating to the rating and a Quantity Score of 3.159 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 7.326 for Bethany Francis House is based on 1 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.167 for Bethany Francis House is calculated as follows: ( (3 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.167
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.159 for Bethany Francis House is calculated as follows:
1 Positive Reviews = 3
0.1 x 1 Positive Reviews = 0.100
(1 Positive Reviews ÷ 34 Registered Beds) x 2 = 0.059
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Bethany Francis House?
Reviewer Connection to Bethany Francis House
Review submitted from a Website Submission by Amina B (Granddaughter of Resident/Service User) on Tuesday 19 July 2016. Review relates to July 2016.
Lovely home in a beautiful setting just outside St Neots, great location for visiting relatives as station is only a 5 min walk. The staff are very genuine and caring towards the residents. Very pleasant home all round!
How likely would you be to recommend Bethany Francis House? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
Tony Rudd, Director at Bethany Francis House responded to this review on 20 Jul 2016:
Thanking the author of the review for their kind words. We have passed this on to the staff who are very thankful for the praise.
There are currently no awards/recognitions posted yet for Bethany Francis House
There are currently no Care Home Idol entrants who have performed at Bethany Francis House