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Tel: 01480 375163

Group: Excelcare Holdings

Person in charge: Elizabeth Edgar (Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 42 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 40

Shared Rooms: 1

Rooms with ensuite WC: 9

Weekly Charges Guide: Personal Care Single from £382

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents

Latest CQC* Report on Rheola: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Rheola

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are no awards/recognitions posted yet for Rheola

Current Recommendations

Recommendation Score: 8.8 (8.761)

The user 'Recommendation Score' (8.8 for Rheola) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Rheola on Wednesday 16 July 2014 by Carol W (Daughter of resident)

Initial contact over phone was impressive, efficient, friendly and helpful, from management to all levels of staffing excellent. I know my mother is being treated with the compassion, respect and dignity she deserves being inflicted with this awful dementia.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Rheola on Wednesday 9 July 2014 by Dolly H (Daughter of resident)

Small friendly home, as it's an old building, there are occasionally maintenance problems but they are soon fixed by friendly staff. My mother has been there for around 18 months and she has settled in very well. Staff are helpful and friendly and very respectful. The staff are constantly looking for ways to improve facilities/activities for the residents and they hold regular staff and relative meetings.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Review of Rheola on Monday 30 June 2014 by Pearl Bell (Daughter of a Care Home Resident)

Mum has Dementia and been in Rheola for the last 6 months the Management and the Carers are fully supportive to me and mums needs, the level of care is excellent, I cannot fault it in any way, especially when the Carer or Management thinks mum needs a doctor there is no hesitation they call one straight away and let me know and keep me informed of all progress. Mum is much more Happier in herself the Carers keep mum involved keep talking to her all the time constant supervision helping mum without making her loose her dignity.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Rheola on Friday 20 June 2014 by Patricia Grassick (My mother is a resident)

My mother has been a resident here since November 2013. She has Dementia. I cannot recommend Rheola highly enough. Mum is well looked after on all levels. All the staff are so kind, friendly, helpful and obviously very caring. Nothing is ever too much trouble and they have the time to talk about any concerns. The home is clean and welcoming, I know mum is safe there and well cared for - what greater recommendation could there be.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Rheola on Friday 20 June 2014 by Morag Tomkins (Sister in care at this home)

We were dreading the move of my sister into a care home and thought she would never accept the move. Happily Rheola made the transition very smooth and my sister is now very happy and contented in Rheola. This appears to be because all of the staff, from the manager down, seem to care and take a deep interest. We are very impressed with what they have achieved.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

Review of Rheola on Wednesday 18 June 2014 by Lynne Parr (daughter of resident)

In light of the bad press that Care Homes have been getting recently I feel that the good ones should get the praise that they deserve. Rheola Care Home in St Ives is one such home. All the staff are caring and compassionate and they treat the residents with respect and dignity. My mother has been in Rheola for the past 2 years, at first she found it hard to adapt to the concept of being in a Care Home, but due to the patience and kindness of the staff she now feels safe and secure there. My mother has a good sense of humour and the staff take this into account and I often go in unannounced and find them laughing a joking with her. At the age of 92 my mother looks healthy and well cared for. I have no hesitation in recommending Rheola.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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