Philia Lodge Rest Home

113-115 Eastfield Road, Peterborough PE1 4AU

Philia Lodge Rest Home, Peterborough, Cambridgeshire
Philia Lodge Rest Home, Peterborough, Cambridgeshire
Philia Lodge Rest Home, Peterborough, Cambridgeshire

Philia Lodge Rest Home is situated in the town of Peterborough and is registered for 20 residents.

The home consists of two converted Victorian houses, with many elegant qualities, scenic views and versatile grounds. The focus is on quality of life at the same time as adhering to all modern care regulations, with long-term support for health, safety and nutrition.

Please visit their website for details.

Group: Trust Care Management Ltd

Person in charge: Elaine Cole (Manager)

Local Authority / Social Services: Peterborough City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 20 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Polish, Romanian, Slovak

Single Rooms: 16

Shared Rooms: 2

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £595 – £650

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Philia Lodge Rest Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.8 Philia Lodge Rest Home has a Review Score of 9.8 (9.838)

The Review Score of 9.8 (maximum of 10) for Philia Lodge Rest Home is based on 14 Review/Recommendations in the last 2 years. This Review Score of 9.838 is made up of a Quality Score of 4.838 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.838 for Philia Lodge Rest Home is based on 14 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.838 for Philia Lodge Rest Home is calculated as follows: ( (140 Excellents x 5) + (27 Goods x 4) ) ÷ 167 Ratings = 4.838

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Philia Lodge Rest Home is calculated as follows:

      1. 14 Positive Reviews = 3

      2. 0.1 x 14 Positive Reviews = 1.400 (maximum score = 1)

      3. (14 Positive Reviews ÷ 20 Registered Beds) x 2 = 1.400 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Philia Lodge Rest Home?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Philia Lodge Rest Home

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    5
  • Relative of Resident/Service User
    2
  • Niece of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

6 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 6 reviews. Ratings from the 8 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

The staff at Philia Lodge are always very welcoming and they have a good rapport/relationship with the people who live there. The surroundings/furnishings and rooms at Philia Lodge are always in good repair, pleasant and clean. There are no restrictions on visiting times which is appreciated. There is usually a pleasant atmosphere when visiting and relatives are offered refreshments and sometimes a meal. You feel that your relative is being looked after and safe.

How likely would you be to recommend Philia Lodge Rest Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

When we first arrived we were greeted with care and compassion. I left my mother-in-law feeling happy and feeling like she would be well looked after. The staff are friendly and welcoming and mum seems very happy.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

After a time caring for mum at home, respite at a care home it was decided she would be better off in care permanently which as a family was a really difficult decision but after visiting Philia Lodge on our first visit we knew straight away this was the one for mum. The manager and staff are fantastic, helpful, respectful and go out of their way for us all and mum. Mum has Parkinson's and dementia but she's the happiest I've seen her for years.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home is great, spot on. Staff are beautiful and kind and caring no agro. The manager is great the best one I've had.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In my opinion, Philia Lodge is a very caring, friendly, happy environment with extremely caring loving staff. I have nothing but praise for the care that my Mum is receiving. It has taken a while for Mum to settle in but I now feel she is settled and happy. The staff are always attentive to Mum's needs and nothing seems too much trouble. It is like home from home!!

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm looked after well, the staff are very caring. The food is excellent.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I have nothing but praise for this care home. The staff are extremely helpful and caring. Elaine the manager is everything you could hope for and her happy, caring personality ensures that the home is well run and the staff happy and considerate.
My dad is being well looked after - with staff taking the time to help him eat and wash and dress. He has regained a lot of lost weight since being in the home. He is always clean and tidy too.
The home itself is beautiful and clean and welcoming to residents and visitors.
Communication is also good, with me being kept informed of any of dad's health issues or needs.
Very happy!

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is never easy to make the decision to entrust the care of a loved one to someone else. I am pleased we made the right decision in choosing Philia Lodge, and would like to thank Elaine and all the staff for their kind and attentive care to my uncle Douglas's needs during the last years of his life. I could tell everyone cared for him as much as we would have done and nothing was too much trouble. Caterers and carers even offered home made soup when he found it difficult to eat. We never minded waiting for someone to answer the door, because we knew everyone was busy caring for the residents, which is exactly right and what we wanted. The standard and quality of care was excellent and we would recommend Philia Lodge to anyone looking for a suitable home for a relative. God bless you for your help, patience and devotion.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This is my second review of Philia Lodge. My first one was shortly after my Mum moved in, 2 years ago. I had a high regard for the care provided by the Manager and staff at that time and in the 2 years Mum lived there I have not changed my mind. Sadly Mum passed away at the age of 98 a few weeks ago and in those final days she was cared for as if she was one of their family. The Manager and staff treated Mum with dignity, love and care and made her passing as easy as it could be under the circumstances. Nothing was too much trouble for them and their kindness to myself and my husband was very much appreciated. I have no hesitation in recommending Philia Lodge to anybody who has to make the decision to put their loved one into a care home. Thank you all.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent always. Kind and friendly. Good.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you for the fantastic care that you have given to my mum whilst she was here for respite. Really appreciate the happy, personal atmosphere and staff. She has really enjoyed the food! It has been great for my dad as it has put his mind at rest and given him a chance to recuperate. Many thanks to all.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Well looked after, happy and contented. Food very good, variety and well cooked and presented. Staff are ready to help and offer drinks. Philia Lodge lives up to the meaning of its name.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Highly recommend

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very kind staff, wonderful home, highly recommend.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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