Philia Lodge Rest Home

113-115 Eastfield Road, Peterborough PE1 4AU

Philia Lodge Rest Home, Peterborough, Cambridgeshire
Philia Lodge Rest Home, Peterborough, Cambridgeshire
Philia Lodge Rest Home, Peterborough, Cambridgeshire

Philia Lodge Rest Home is situated in the town of Peterborough and is registered for 20 residents.

The home consists of two converted Victorian houses, with many elegant qualities, scenic views and versatile grounds. The focus is on quality of life at the same time as adhering to all modern care regulations, with long-term support for health, safety and nutrition.

Please visit their website for details.

Group: Trust Care Management Ltd

Person in charge: Elaine Cole (Manager)

Local Authority / Social Services: Peterborough City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 20 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Polish, Romanian, Slovak

Single Rooms: 16

Shared Rooms: 2

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £595 – £650

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Philia Lodge Rest Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.8 Philia Lodge Rest Home has a Review Score of 9.8 (9.847)

The Review Score of 9.8 (maximum of 10) for Philia Lodge Rest Home is based on 23 Review/Recommendations in the last 2 years. This Review Score of 9.847 is made up of a Quality Score of 4.847 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.847 for Philia Lodge Rest Home is based on 23 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.847 for Philia Lodge Rest Home is calculated as follows: ( (235 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 275 Ratings = 4.847

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Philia Lodge Rest Home is calculated as follows:

      1. 23 Positive Reviews = 3

      2. 0.1 x 23 Positive Reviews = 2.300 (maximum score = 1)

      3. (23 Positive Reviews ÷ 20 Registered Beds) x 2 = 2.300 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Philia Lodge Rest Home?

  • Extremely LIKELY
    21
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Philia Lodge Rest Home

  • Daughter of Resident/Service User
    9
  • Resident / Service User
    7
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

20 Reviews* is 4.9 out of 5

*The Average Rating only uses ratings from the 20 reviews. Ratings from the 3 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Friendly, warm, welcoming is Philia Lodge. Really good food. Home from home. 100/100.

How likely would you be to recommend Philia Lodge Rest Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the home very nice, staff are really nice. I don't have to worry about my best friend because I know she is very well taken care of. Thank you for the care since she came here.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything was brilliant and my Mother-in-Law thought she was a princess and loved all the staff.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Philia has looked after my Mum (and my dad until he died) very well. In fact, every time I come I feel that I am coming home and give me a cup of tea when I walk through the door.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All residents are treated with love and respect their needs are always foremost. No one could wish for a calmer environment. Everywhere is clean and the best part is there is no awful smell like most carehomes.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident at Philia Lodge for a number of years and has continued to thrive despite her age. The manager (only temporary until a permanent one is found) is a credit to the organisation. She has kept us updated with my mother's health issues and helped to make her stay at the home as pleasant as possible. All the other staff are helpful and always remember to call us for our bi-weekly conversations on the phone. They even take my mum out for the occasional shopping trip which she really enjoys. Mum has continued to be happy with the food provided, even if it is now just soft food. All in all a nice, friendly home which is well run.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has returned to the person he was before he had been ill. All the staff are brilliant. Dad has dementia and the care and support everyone has given him and my Mum (she looked ill, so the Manager phoned us). It resulted in mum being taken into hospital where she was being treated for an undiagnosed illness. The meals have been great - the way staff respond to emergencies is great and I would give them a big pat on the back. It feels like a family and I love visiting. I really can't fault Philia Lodge. I hope it stays forever. Thank you for taking care of my dad.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I love living at Philia. The staff are very good and always go the extra mile. Philia Lodge is the place to live!

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law is at the home and the care that she gets is excellent, the best I have seen. The home is small and not very modern like some around but has that real homely feel. My work involves dealing with care homes in Essex and I would rank this as one of the best. Staff are always polite and very helpful as we do not live close to the home we are always kept informed of any changes to mum.
Also, the staff help facilitate my mum to calls us twice every week for a chat without fail.
I commend all the staff and the home manager is excellent always helpful and nothing is ever to much for any of the staff

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love living at Philia Lodge Rest Home. The staff are kind, considerate and will go out of their way to make you smile. Food is very nice and we have a great cook.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived at Philia Lodge Rest Home for a number of years now and I am very happy - Staff are always happy and smiling. Care and food are excellent. I am in good hands.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel that mum is in good, safe and caring hands. Staff are all very pleasant and well mannered. Can't do enough for us and for that I thank them all.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very good, you couldn't get much better. The staff are brilliant, kind and considerate.

The food is of a high standard. I feel lucky to be at Philia Lodge.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Philia Lodge are always very welcoming and they have a good rapport/relationship with the people who live there. The surroundings/furnishings and rooms at Philia Lodge are always in good repair, pleasant and clean. There are no restrictions on visiting times which is appreciated. There is usually a pleasant atmosphere when visiting and relatives are offered refreshments and sometimes a meal. You feel that your relative is being looked after and safe.

How likely would you be to recommend Philia Lodge Rest Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

When we first arrived we were greeted with care and compassion. I left my mother-in-law feeling happy and feeling like she would be well looked after. The staff are friendly and welcoming and mum seems very happy.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

After a time caring for mum at home, respite at a care home it was decided she would be better off in care permanently which as a family was a really difficult decision but after visiting Philia Lodge on our first visit we knew straight away this was the one for mum. The manager and staff are fantastic, helpful, respectful and go out of their way for us all and mum. Mum has Parkinson's and dementia but she's the happiest I've seen her for years.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home is great, spot on. Staff are beautiful and kind and caring no agro. The manager is great the best one I've had.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In my opinion, Philia Lodge is a very caring, friendly, happy environment with extremely caring loving staff. I have nothing but praise for the care that my Mum is receiving. It has taken a while for Mum to settle in but I now feel she is settled and happy. The staff are always attentive to Mum's needs and nothing seems too much trouble. It is like home from home!!

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy with all the staff. I am so glad that the Manager has come back to Philia. The chef has been good too and gives me a variety of food. The senior staff are very supportive.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm looked after well, the staff are very caring. The food is excellent.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I have nothing but praise for this care home. The staff are extremely helpful and caring. Elaine the manager is everything you could hope for and her happy, caring personality ensures that the home is well run and the staff happy and considerate.
My dad is being well looked after - with staff taking the time to help him eat and wash and dress. He has regained a lot of lost weight since being in the home. He is always clean and tidy too.
The home itself is beautiful and clean and welcoming to residents and visitors.
Communication is also good, with me being kept informed of any of dad's health issues or needs.
Very happy!

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is never easy to make the decision to entrust the care of a loved one to someone else. I am pleased we made the right decision in choosing Philia Lodge, and would like to thank Elaine and all the staff for their kind and attentive care to my uncle Douglas's needs during the last years of his life. I could tell everyone cared for him as much as we would have done and nothing was too much trouble. Caterers and carers even offered home made soup when he found it difficult to eat. We never minded waiting for someone to answer the door, because we knew everyone was busy caring for the residents, which is exactly right and what we wanted. The standard and quality of care was excellent and we would recommend Philia Lodge to anyone looking for a suitable home for a relative. God bless you for your help, patience and devotion.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This is my second review of Philia Lodge. My first one was shortly after my Mum moved in, 2 years ago. I had a high regard for the care provided by the Manager and staff at that time and in the 2 years Mum lived there I have not changed my mind. Sadly Mum passed away at the age of 98 a few weeks ago and in those final days she was cared for as if she was one of their family. The Manager and staff treated Mum with dignity, love and care and made her passing as easy as it could be under the circumstances. Nothing was too much trouble for them and their kindness to myself and my husband was very much appreciated. I have no hesitation in recommending Philia Lodge to anybody who has to make the decision to put their loved one into a care home. Thank you all.

How likely would you be to recommend Philia Lodge Rest Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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