The Star Nursing and Residential Home

56/64 Star Road, Peterborough PE1 5HN

The Star Nursing and Residential Home, Peterborough, Cambridgeshire
The Star Nursing and Residential Home, Peterborough, Cambridgeshire
The Star Nursing and Residential Home, Peterborough, Cambridgeshire

The Star Nursing and Residential Home offers a spacious and comfortable furnished interior that is ideal for a comfortable lifestyle.

Residents have 24-7 access to a skilled team of carers who take a personalised approach and welcome many specialist needs. The home's philosophy of care is based on an ethos of respect, privacy and dignity.

Alongside skilled care, the home's activities coordinator ensures there is much to enjoy, including entertainments, reminiscience sessions and pamper mornings.

Group: Trust Care Management Ltd

Person in charge: Shiny Joe (Manager)

Local Authority / Social Services: Peterborough City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 27 residents

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Hungarian, Italian, Panjabi, Punjabi, Polish, Urdu

Single Rooms: 27

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single from £550 Nursing Care Single from £700

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on The Star Nursing and Residential Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.5 The Star Nursing and Residential Home has a Review Score of 8.5 (8.470)

The Review Score of 8.5 (maximum of 10) for The Star Nursing and Residential Home is based on 5 Review/Recommendations in the last 2 years. This Review Score of 8.470 is made up of a Quality Score of 4.6 Points (maximum of 5) relating to the rating and a Quantity Score of 3.87 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.470 for The Star Nursing and Residential Home is based on 5 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.6 for The Star Nursing and Residential Home is calculated as follows: ( (36 Excellents x 5) + (24 Goods x 4) ) ÷ 60 Ratings = 4.6

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.87 for The Star Nursing and Residential Home is calculated as follows:

      1. 5 Positive Reviews = 3

      2. 0.1 x 5 Positive Reviews = 0.500

      3. (5 Positive Reviews ÷ 27 Registered Beds) x 2 = 0.370

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend The Star Nursing and Residential Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Star Nursing and Residential Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

3 Reviews* is 4.5 out of 5

*The Average Rating only uses ratings from the 3 reviews. Ratings from the 2 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

The Star Nursing Home is very good for being clean, the work force are most helpful.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Shiny Joe, Manager at The Star Nursing and Residential Home responded to this review on 28 Jul 2016:

Thank you Joan for the feed back.

My father was a resident at Star Nursing Home for four weeks. His care was excellent, he had complex needs and was treated with dignity and kindness at all times. The staff showed considerable experience and professionalism. I would particularly like to praise the 'end of life' care - we were so welcomed as a family and with their gentle guidance I was able to be with my father in his last hours. It was profoundly moving and the presence of the carers and nurses was discreet and appropriate.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Shiny Joe, Manager at The Star Nursing and Residential Home responded to this review on 04 Jul 2016:

Thanks for the compliments.

My Mother has now lived at The Star for over a year, so I feel able to recommend the home to any that are considering looking for a suitable home for their elderly relative. I must admit to being put off even viewing the home by the external appearance of The Star. However, on entering the home my mind was gradually changed. The home has exactly that feel - a home, and my Mother has settled in and refers to residents and staff as seeming like family, something I never thought would happen. The internal layout of the home means that staff are in constant sight of the residents and the residents can see the activity of the staff. As family we may never feel the care of our loved ones will ever be good enough, but I do feel that The Star offers very good all round care and any problems can be discussed, and, I have found, dealt with promptly.

How likely would you be to recommend The Star Nursing and Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nurse, carer and management team very friendly and supportive when I visited. When I phone I am usually able to speak to my mum and I find this is very reassuring and I know she is well cared for and is in the best possible health for her age with the exception of cataracts on both eyes resulting in poor eye sight. I was informed by the doctor that no more can be done for her. I am very happy with this nursing home.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

This is a superb nursing home. The manager and staff are very dedicated and very kind. They were very good to my mum. She always had a choice of menu and the food was very good.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Care Home Idol 2016

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