Bilney Hall, Dereham, Norfolk
Bilney Hall, Dereham, Norfolk
Bilney Hall, Dereham, Norfolk

Bilney Hall offers a splendid environment for gracious living. The Hall dates back to the 19th century yet its luxurious facilities are very much 21st century. Generous single rooms, all with en-suite facilities, are tastefully decorated and provide residents with the necessary facilities for a quality life in later years. The Home provides residential care for frail elderly residents and has separate wings for those with dementia. Although all rooms are fully furnished, staff encourage residents to bring with them items of furniture and personal possessions so that their room can be a true home from home.

Bilney Hall is situated in the picturesque village of East Bilney, just a few miles from the market towns of Dereham and Fakenham. Set in six acres of extensive grounds, residents can relax in the stunning walled garden and wooded parkland which surround the home allowing them to really enjoy this haven within the beautiful Norfolk countryside.

Care staff are trained to the highest standards, using an internal training programme, and chosen not only for their skills but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual. The emphasis placed on high quality staff was recently rewarded when the company received ‘Investor in People’ accreditation.

They regularly assess each resident so that they can be sure their needs are met and supply specialised equipment if required. An optician, dentist, and chiropodist visit by appointment, and the in-house hairdressing salon provides all the usual services plus manicures and hand massages. The catering staff provides delicious meals and snacks throughout the day, as well as special dishes for those with particular dietary requirements.

Group: Healthcare Homes Group Ltd

Person in charge: Alison Charlesworth (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 64 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 62

Shared Rooms: 1

Rooms with ensuite WC: 62

Weekly Charges Guide: Personal Care Single £600 – £900 , Personal Care Shared (per person) £500 – £800

Facilities & Services: Respite Care • Convalescent Care • Sheltered Housing • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Bilney Hall: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.9 Bilney Hall has a Review Score of 8.9 (8.894)

The Review Score of 8.9 (maximum of 10) for Bilney Hall is based on 8 Review/Recommendations in the last 2 years. This Review Score of 8.894 is made up of a Quality Score of 4.844 Points (maximum of 5) relating to the rating and a Quantity Score of 4.05 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.894 for Bilney Hall is based on 8 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.844 for Bilney Hall is calculated as follows: ( (82 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.844

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.05 for Bilney Hall is calculated as follows:

      1. 8 Positive Reviews = 3

      2. 0.1 x 8 Positive Reviews = 0.800

      3. (8 Positive Reviews ÷ 64 Registered Beds) x 2 = 0.250

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Bilney Hall?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bilney Hall

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

7 Reviews* is 4.8 out of 5

*The Average Rating only uses ratings from the 7 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My brother moved into Bilney Hall in June 2014. He had been diagnosed with vascular dementia and was physically unsteady on his legs. The staff at Bilney Hall led by the manager, made him very welcome. His room has some of his furniture and pictures and he tells everyone that he has the best room in this house! My brother is not suitable or the most easy person but the staff are very professional and he is beautiful cared for. His room is always immaculate. On the odd occasion when he has been unwell, I have been promptly informed and kept up to date on his condition. Medical attention is sought if necessary. The food is good but he dislikes having his evening meal at 17.00! I would not hesitate in recommending Bilney Hall.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been an 'Old Hall' (non-dementia) resident here for 6 yrs. She and I have been very happy with the comfortable and friendly environment and staff, and the care provided during that time.
Any problems, mainly minor, have been tackled sympathetically, promptly and efficiently by management and solutions actioned by staff in their various departments. The current manager has improved most areas significantly since starting her appointment and the extensive and varied activities programme is a great boost to the residents' lives in residential care and, I feel, also to their contentedness and wellbeing while spending their later years in a different environment.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My dad has vascular dementia and was adamant that he would not go into care unfortunately that option was taken out of his hands and after two weeks in hospital and twelve weeks in temporary care Bilney Hall was recommended to me.he has now been living there since February this year and I cannot praise the home enough, nothing is to much trouble for the staff they always ring me if dad is not to well, they are kind and caring to him, this has given me peace of mind because I know he is safe and well cared for.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a small family, we were devastated when we realised that my Mother in law needed full time care due to her deterioration in health due to suffering from dementia and Alzheimer's. Going to view homes was a terrifying ordeal as we knew nothing but thankfully, luck was on our side and we found Bilney! Upon walking through the doors, my Mother in law felt wanted and at home. This was nearly 5 years ago and the feel and quality of care hasn't changed.

All the staff take time and effort with the residents, whether they are carers, domestics or from the kitchen and that includes families too. Always well informed of any changes in care and any planned events. Care staff are polite and courteous, even at difficult times. The bedrooms are spacious and we were encouraged to bring in familiar items and photos to help make the move smoother, and they also have en-suit toilets too. Large dining rooms give a hint of what Bilney used to be. The Manager is always approachable and should be proud of such hard working and supportive care staff. I wouldn't hesitate to recommend this care home and would suggest people go and chat to the people who live their as well as work there. Well done Bilney!

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident of the care home for a number of years. Since she has been there I have no complaints whatsoever about her care. The staff are excellent in the dealings I have had, nothing seems to be too much trouble. They keep me informed of the goings on and should I have occasions to need to know anything, they are only too willing to help assist. The home itself is well kept and clean, and the food is good as well. The home itself is set in a nice setting within its own grounds, and I would highly recommend it to anyone.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bilney Hall looked after my father for 2.5 years before his death in October 2015. I cannot sing their praises high enough! The staff were all caring, loving and professional helping my father's last years to be happy and contented. The whole atmosphere of the Hall is lovely.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am sure that selecting a Care Home for a close relative, in our case my 93 year old mother, is both a difficult and emotional event. My mother had to go into care in March this year after spending 8 weeks in hospital; until this time she had continued to live on her own with daily care attendance. She was adamant that she did not want this course of action but regrettably there were no other options. We visited and considered a number of homes in Norwich before finally visiting East Bilney Hall where we were immediately impressed by the facilities and caring nature of the staff; inevitably we considered the CQC report which put some doubts in our mind but we went with our instincts.

Mother finally died last week but during the 6 months she was there she received exemplary care and attention which far exceeded our expectations in view of the CQC report which was a testament to the Management and Staff. When the inevitable finally happened she was treated with care and total dignity. We would have no hesitation in recommending this Care Home to anybody.

How likely would you be to recommend Bilney Hall? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Outstanding anf friendly care

In this home the care is not only outstanding but the staff do everything to make this a home for the residents. They are very good with difficult behaviour. This is my mothers second home and I can't praise them enough.

How likely would you be to recommend Bilney Hall? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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