34 Globe Place, Vauxhall Street, Norwich NR2 2SG
Bishop Herbert House is a fourteen-capacity Norwich care home that has been purpose-built to suit the needs of adults with a physical disability.
A comfortable and well-equipped interior includes assisted bathrooms and a number of additional mobility aids, with good access to local amenities and available for respite care.
The aim of a skilled care team is for residents to feel respected and empowered, with all care planned in advance and confidentiality respected.
Group: Norse Care (Services) Ltd
Person in charge: Sally Bennett (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , 14 residents
Registered Care Categories*: Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Cerebral Palsy • Head/Brain Injury • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Stroke
Admission Information: Ages 18+.
Single Rooms: 14
Shared Rooms: 0
Rooms with ensuite WC: 14
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Independent Living Training • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Residents Kitchenette • Television point in own room • Residents Internet Access
Latest CQC* Report on Bishop Herbert House: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Bishop Herbert House has a Review Score of 8 (7.993)
The Review Score of 8 (maximum of 10) for Bishop Herbert House is based on 1 Review/Recommendations in the last 2 years. This Review Score of 7.993 is made up of a Quality Score of 4.75 Points (maximum of 5) relating to the rating and a Quantity Score of 3.243 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 7.993 for Bishop Herbert House is based on 1 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.75 for Bishop Herbert House is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.243 for Bishop Herbert House is calculated as follows:
1 Positive Reviews = 3
0.1 x 1 Positive Reviews = 0.100
(1 Positive Reviews ÷ 14 Registered Beds) x 2 = 0.143
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Bishop Herbert House?
Reviewer Connection to Bishop Herbert House
Review submitted from a Website Submission by J (Wife of Resident/Service User) on Saturday 23 April 2016. Review relates to April 2016.
Wonderful caring staff. I am always happy to see my husband go here for respite care as he is so well looked after. The accommodation is good although this time there were problems with the Closomat toilet but apart from that this care home is exceptional in the professional care provided. Everyone is always smiling and friendly and nothing is too much trouble for any member of staff.
How likely would you be to recommend Bishop Herbert House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent
Richard Smith, Marketing Manager at Bishop Herbert House responded to this review on 25 Apr 2016:
Thank you for your kind words about Bishop Herbert House. I hope you were able to resolve the problems with the toilet.
There are currently no Care Home Idol entrants who have performed at Bishop Herbert House