Kings Lynn Residential Home

Austin Fields, King's Lynn PE30 1PH

Kings Lynn Residential Home, King's Lynn, Norfolk
Kings Lynn Residential Home, King's Lynn, Norfolk
Kings Lynn Residential Home, King's Lynn, Norfolk

Holmwood House is a 36-bed facility situated in the heart of Kings Lynn, with all accommodation situated on one level for ease of access. It benefits from the added convenience of being located just five minutes walk from both the mainline rail and bus stations.

The home is a purpose built facility, with recently decorated light and airy communal space and predominantly en-suite accommodation for the comfort of its residents.

Holmwood House features an enclosed garden, which is readily accessible and plans are underway to add a conservatory to the communal areas.

Holmwood House cares for a wide range of dependency levels, from low to high, and are always happy to invite prospective residents to join us for lunch and activities so that they can meet other residents and gain a true feel for what the service offers.

Group: European Healthcare Group plc

Person in charge: Jodi Platten (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 36 residents

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 2

Rooms with ensuite WC: 23

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Kings Lynn Residential Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.6 Kings Lynn Residential Home has a Review Score of 8.6 (8.631)

The Review Score of 8.6 (maximum of 10) for Kings Lynn Residential Home is based on 7 Review/Recommendations in the last 2 years. This Review Score of 8.631 is made up of a Quality Score of 4.542 Points (maximum of 5) relating to the rating and a Quantity Score of 4.089 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.631 for Kings Lynn Residential Home is based on 7 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.542 for Kings Lynn Residential Home is calculated as follows: ( (46 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.542

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.089 for Kings Lynn Residential Home is calculated as follows:

      1. 7 Positive Reviews = 3

      2. 0.1 x 7 Positive Reviews = 0.700

      3. (7 Positive Reviews ÷ 36 Registered Beds) x 2 = 0.389

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Kings Lynn Residential Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kings Lynn Residential Home

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

4 Reviews* is 4.4 out of 5

*The Average Rating only uses ratings from the 4 reviews. Ratings from the 3 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

The level of care is exceptional and all of the staff take a real interest in ensuring the residents needs are seen to and trying to make them as happy and content as possible. The manager runs an extremely tight ship and takes her role VERY seriously. Any concerns are always swiftly dealt with, always involving both the resident and the family members.

How likely would you be to recommend Kings Lynn Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

I find the staff very caring and patient with the residents, they can be asked at any time if problems arise. The only thing mum misses is a shower everyday, she washes herself in the en-suite but the floor gets very wet and slippy. I ask her to ask the staff for more regular showers, but she is very independent, forgetful and stubborn at times, she just wont wait to be helped in the mornings, so it's not the staff's fault. But apart from this she loves being at Kings Lynn, not being lovely and lots of activities.

How likely would you be to recommend Kings Lynn Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband was unhappy about a couple of the night staff who we were told, were bank carers. The home manager promptly dealt with this problem.

How likely would you be to recommend Kings Lynn Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Father admitted from hospital for respite care and receiving thoughtful, responsive, compassionate care and attitudes from carers, catering staff, managers and the domestic team. Mum visits and loves the friendly, non institutional atmosphere and other visitors have commented favourably on the homely environment. The on site car park, access slopes and the residential home being on one level have made visiting easy.

How likely would you be to recommend Kings Lynn Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mother (Chris) spent nearly one year at KL Residental and sadly passed away on 18th April. Her last few weeks were difficult and her care requirements intensive. She was looked after superbly by everyone - Jodi, Sally the nursing, caring,, cooking, cleaning teams and of course not forgetting Jamie who was always on hand when needed!

A heartfelt thank you from all the family!!

How likely would you be to recommend Kings Lynn Residential Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother and Father came to the home in December 2014 from Scotland, Mother had parkinsons and received excellent care and nursing from the staff. Sadly mother passed away in February. I can only praise all the staff for the care Mum received and the help for Dad to have a new room and stay in the home. I recommend this home highly.

How likely would you be to recommend Kings Lynn Residential Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I felt I had to write this review, as this home is amazing. The staff are so kind and very friendly. The care given was wonderful and recommendation for this home should be top of the list.
A home from home, thank you very much for all you have done.

How likely would you be to recommend Kings Lynn Residential Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Care Home Idol 2016

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