Grays Fair Court - Short Term / Respite Care Norwich

266 Dereham Road, New Costessey, Norwich NR5 0SN

Grays Fair Court - Short Term / Respite Care Norwich, Norwich, Norfolk
Grays Fair Court - Short Term / Respite Care Norwich, Norwich, Norfolk
Grays Fair Court - Short Term / Respite Care Norwich, Norwich, Norfolk

Grays Fair Court - Short Term / Respite Care Centre is the only dedicated specialist respite centre in Norfolk.

With this unique specialism it can accept advance bookings as well as taking emergency bookings. This is unlike other homes offering respite care who generally cannot accept advance bookings.

Grays Fair Court offers short breaks in hotel style accommodation with 24-hour care provided by qualified care staff.

The staff are able to provide service users with the opportunity to rest or recuperate following an accident or illness or have a break away from home. The service also offers support to individuals who care for relatives or friends by helping them to plan for holidays or a breakaway.

Situated in New Costessey near Norwich, this Age UK Norfolk Support Centre was constructed in 2008. The complex contains a respite unit with 20 bedrooms, a day service and 34 flats offering housing with support and care.

All services are staffed and managed by Age UK Norfolk and the building is owned by Saffron Housing Trust.

Group: Age UK Norfolk

Person in charge: Kate Rudkin (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 20 residents

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Admission Information: We provide respite care from 2 nights up to 6 weeks. Our prices are charged per night.. Ages 50+.

Single Rooms: 20

Shared Rooms: 0

Rooms with ensuite WC: 20

Facilities & Services: Day Care • Respite Care • Convalescent Care • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Television point in own room • Residents Internet Access

Directions:

Grays Fair Court - Short Term / Respite Care is conveniently located in New Costessey, Norwich which is just off the A47, close to the Bowthorpe roundabout.

Visiting:

This truly unique short term/respite care centre allows you to socialise, energise and revitalise in the caring and professional company of Age UK Norfolk staff. A charity who understands the needs of people in later life; additional volunteer staff create a level of care unmatched by commercial organisations.

Relatives and friends are encouraged to visit at any time and as often as they wish, but are asked to sign the visitor's book in the centre. Well-behaved pets may visit by arrangement. Visitors to Grays Fair Court can make drinks in the short term / respite care lounge.

To appreciate all that is offered, your more are welcome to arrange an informal visit by appointment with the Manager.

Parking:

Visitor parking is available at the front of Grays Fair Court. Blue badge parking is also available.

Latest CQC* Report on Grays Fair Court - Short Term / Respite Care Norwich: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.6 Grays Fair Court - Short Term / Respite Care Norwich has a Review Score of 8.6 (8.567)

The Review Score of 8.6 (maximum of 10) for Grays Fair Court - Short Term / Respite Care Norwich is based on 5 Review/Recommendations in the last 2 years. This Review Score of 8.567 is made up of a Quality Score of 4.567 Points (maximum of 5) relating to the rating and a Quantity Score of 4 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.567 for Grays Fair Court - Short Term / Respite Care Norwich is based on 5 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.567 for Grays Fair Court - Short Term / Respite Care Norwich is calculated as follows: ( (40 Excellents x 5) + (14 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 60 Ratings = 4.567

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4 for Grays Fair Court - Short Term / Respite Care Norwich is calculated as follows:

      1. 5 Positive Reviews = 3

      2. 0.1 x 5 Positive Reviews = 0.500

      3. (5 Positive Reviews ÷ 20 Registered Beds) x 2 = 0.500

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Grays Fair Court - Short Term / Respite Care Norwich?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Grays Fair Court - Short Term / Respite Care Norwich

  • Resident / Service User
    2
  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

5 Reviews is 4.6 out of 5

I have been very pleased with this home, run by Saffron with Age Concern. The flat is very spacious. The areas in the compound in one building such as flats, respite area, lounge including the rest are all kept very clean/tidy. All staff very good - helpful entertainment-bingo-card games etc all arranged. Also room for handicraft. Overall I am so happy to be here.

How likely would you be to recommend Grays Fair Court - Short Term / Respite Care Norwich? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Michelle Jay, Customer Care Team at Grays Fair Court - Short Term / Respite Care Norwich responded to this review on 01 Dec 2016:

Thank you for your review. We are so pleased that you enjoyed your recent stay with us here at Grays Fair Court (Short Term-Respite Care), Norwich. Thank you for all of your positive comments which are always greatly appreciated by our staff.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

It is nice to see the same staff every time, obviously a good place to work as well as for respite care.

How likely would you be to recommend Grays Fair Court - Short Term / Respite Care Norwich? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

No issues.
Mum happy.
Staff excellent.
It helps the family enormously to have a break and get on with their lives.

How likely would you be to recommend Grays Fair Court - Short Term / Respite Care Norwich? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Michelle Jay, Customer Care Team at Grays Fair Court - Short Term / Respite Care Norwich responded to this review on 01 Dec 2016:

Thank you Barry C for your positive comments about Grays Fair Court - Short Term/Respite Care, Norwich. We’re glad that your mum enjoyed her stay with us and that it has helped your family have a break. Thank you also for your kind comment about our staff which is always appreciated.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

The care at Greys Fair Court is excellent, very caring staff, a safe place to be. My mum loves it and all the staff are wonderful! It has made a huge difference to not only my mum, but to myself and my husband too. As I know she is looked after first class, and I can leave her in good hands!

How likely would you be to recommend Grays Fair Court - Short Term / Respite Care Norwich? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care Norwich responded to this review on 18 Nov 2016:

Thank you Susan S for your positive comments about Grays Fair Court Short Term-Respite Care, Norwich, which are always appreciated by our staff. We are so happy to hear that your mum enjoyed her stay and that it made a difference to you and your husband.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

I consented to attending Grays Fair Court, providing that my wife accompanied me for day care, and gradually I have come to enjoy the company of other attendees, as I found myself and my wife instantly accepted and made welcome. The facilities on hand are excellent, as also, the range of activities and entertainment. The food is also good and varied.

How likely would you be to recommend Grays Fair Court - Short Term / Respite Care Norwich? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Age UK Norfolk, Customer Care Team at Grays Fair Court - Short Term / Respite Care Norwich responded to this review on 16 Nov 2016:

Thank you for your review and positive comments. We are so pleased that you enjoyed your recent stay with us here at Grays Fair Court Short Term/Respite Care, Norwich. We were also glad to hear that you enjoyed the activities and entertainment provided by the Grays Fair Court Day Care Centre.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

Submit a Review for Grays Fair Court - Short Term / Respite Care Norwich

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Grays Fair Court - Short Term / Respite Care Norwich

Job Vacancies

Staff Profiles

Linda

Linda Smith

Job Title: Respite and Day Support Manager

Joined: 2001

Description:

I'm Linda and I've worked for Age UK Norfolk's Grays Fair Court for over 15 years. I am passionate about the services I manage and the wonderful support for older people provided by the charity’s wide ranging services.

At Grays Fair Court the emphasis is always about person centred care, involving each individual wherever possible, in the planning of the support required to meet their daily living needs including social opportunities.

I am a people person and therefore the thing I like most about my job is engaging with others. This includes the individuals who use our services, their friends and families, my colleagues and other professional I liaise with on a daily basis.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Grays Fair Court - Short Term / Respite Care Norwich