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Fees Advice From Saga
Care Home Advice
Heathcote, Norwich, Norfolk

Tel: 01603 625639

Heathcote is a Norwich care accommodation that offers a modern care service in a comfortable setting, offering both single and dual occupancy for couples who wish to remain together.

Though striving for a professional care service, Heathcote also looks to allow residents to achieve a fulfilling day-to-day lifestyle, with many hobbies and activities to take part in and places to visit on organised outings.

Carers look to keep up to date with developments in care regulations, while offering a warm and welcoming service to residents and their loved ones.

Owner: Black Swan International Ltd

Person in charge: Becky Wyer (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 29 residents

Registered Care Categories*: Old Age • Younger Adults

Admission Information: Ages 60+.

Single Rooms: 19

Shared Rooms: 5

Rooms with ensuite WC: 24

Weekly Charges Guide: Personal Care Single £450 – £650 , Personal Care Shared (per person) £400 – £400

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Heathcote: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Heathcote

2 Bed Vacancies
(En-suite double room and single en-suite)
posted 07 Apr 2014

Awards / Recognitions

There are no awards/recognitions posted yet for Heathcote

Current Recommendations

Recommendation Score: 9.2 (9.175)

The user 'Recommendation Score' (9.2 for Heathcote) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Heathcote on Thursday 5 September 2013 by Jackie Gomez (Daughter of resident)

My mother moved to Heathcote in April 2013. It was a traumatic time fore her as she was moving from a mental health ward in Basildon Hospital up to Norwich to be near me. They were very helpful in providing transport and staff to do this, who were lovely to mum and supported her in settling in. All the staff are very kind and treat all the residents with kindness and respect. Friends and families are made welcome too. Mum has blossomed and is now very positive towards life.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Heathcote on Thursday 13 June 2013 by Mary B (Daughter of resident)

Mum moved into Heathcote in April for rest-bite care. She is now living there and loves it. The staff all work hard at making it a friendly, safe, clean place to stay. I have no worries about mum now as I know she is well fed and cared for by very helpful dedicated staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Heathcote on Thursday 21 June 2012 by Barry G (Son of Resident)

This is a very friendly care home with staff who work very hard to create a welcoming, inclusive atmostphere for residents and resident's relatives. The staff do really care for the residents and have created something which is more of a house than an institution. It happens to be well located and easy access to the city centre is a big plus. Belinda and Becky have allowed me, as a son of a resident, to feel free from anxiety about Dad's care.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Heathcote on Thursday 14 June 2012 by Ruby Iris W (Resident)

Have reached the stage and age (87) where I cannot look after myself and I am grateful for the staff of the home who look after me.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Review of Heathcote on Thursday 14 June 2012 by Margaret Clare (Resident)

Due to the fact I was unable to look after myself at home I needed to pick a suitable residential home and have been lucky with my choice.

Facilities: Excellent

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Review of Heathcote on Thursday 14 June 2012 by Carol Grimwood (Daughter of Resident)

I recommend.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Heathcote on Thursday 14 June 2012 by Joan W (Resident)

I am happy here. The staff look after me alright. We had a nice party and everyone joined in. We have lots of nice girls.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Heathcote on Monday 21 May 2012 by Janet M (Daughter of Resident)

I am so pleased with the care my mother gets in Heathcote. The manager Belinda and the carers are so helpful, they all deserve a medal or a pay rise. If I was old and needed help I would be pleased to be in that care home. Thanks to them all.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2013

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