Grenville Court

Horsbeck Way, Horsford, Norwich NR10 3BB

Group: Alpha Care Management Services Ltd

Person in charge: Matthew Dale (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 64 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages from 65 to 150.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Grenville Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.4 Grenville Court has a Review Score of 9.4 (9.378)

The Review Score of 9.4 (maximum of 10) for Grenville Court is based on 18 Review/Recommendations in the last 2 years. This Review Score of 9.378 is made up of a Quality Score of 4.815 Points (maximum of 5) relating to the rating and a Quantity Score of 4.563 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.378 for Grenville Court is based on 18 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.815 for Grenville Court is calculated as follows: ( (182 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 216 Ratings = 4.815

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.563 for Grenville Court is calculated as follows:

      1. 18 Positive Reviews = 3

      2. 0.1 x 18 Positive Reviews = 1.800 (maximum score = 1)

      3. (18 Positive Reviews ÷ 64 Registered Beds) x 2 = 0.563

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Grenville Court?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Grenville Court

  • Daughter of Resident/Service User
    5
  • Relative of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Resident / Service User
    3
  • Wife of Resident/Service User
    2
  • more

I have been well looked after while I have been here. The staff have been very patient, kind and helpful. They all deserve much more recognition than they probably already get. There is a very homely atmosphere here and the surroundings are pleasant.

How likely would you be to recommend Grenville Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our initial impression of this care home was very good. Since my mother has been a resident I have always been very impressed with her care on every level.

How likely would you be to recommend Grenville Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very good service. Mother is very happy here.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent and very caring staff. Service is fantastic and the staff are excellent. Would recommend to anyone.

How likely would you be to recommend Grenville Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following the initial apprehension of having to place my mother into a care home, she seemed to settle in within a short period of time. This is due to the quality of the care and attention provided by the staff at Grenville Court. The whole atmosphere within the home appears relaxed and residents are encouraged to socialise with each other. My mother has dementia, so her mood does vary but most of the time she seems happy and has made lots of friends. I am pleased I made this choice of home.

How likely would you be to recommend Grenville Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The vital touch between staff and senior management in approach and availability; enables no delays on minor incidents that could become a problem.
We have a very tolerate manager and supper support from our secretary.
Our complex is a forward looking unit with patios.

How likely would you be to recommend Grenville Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After a very difficult decision to place my husband into residential care, I can confirm that I made a very good decision to place him in Grenville Court.
The building is clean and tidy with no horrid smells.
The staff are kind and friendly and after a few weeks, he has settled done to the routine.
There are activities to keep them busy and the food is good.
I am happy with my choice of home and can recommend this care home.

How likely would you be to recommend Grenville Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident at Grenville Court since June 2013. I am pleased with his care he receives from all the members of staff. The food is very good. My husband has deteriorated in the last few months, and now is in a wheelchair. He has Alzheimer's so doesn't understand anything, but the staff are very good and are always their to help him.

How likely would you be to recommend Grenville Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very understanding staff and very friendly and helpful.

How likely would you be to recommend Grenville Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was very unhappy about going into a home but the very next day she was happy, smiling and socialising. She has been here one week, and she has been very well looked after. The staff are very friendly, kind and considerate and I would have no problem with having my mum stay here again in the future.

How likely would you be to recommend Grenville Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has only been in Grenville Court for a couple of weeks. She has never been apart from my step-dad before and they are 96 and 97 years old. The staff have been absolutely lovely to them and really helped my mum settle in. My dad has been made so welcome and has spent all day at the home with her. He has spoken to his doctor and is going to move in with her if it is at all possible.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management and staff are very helpful, caring and give advice freely, to benefit mum and myself. Above all mum's interests come first and foremost. I could not wish for more.

How likely would you be to recommend Grenville Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found everyone here helpful and friendly to both me and my husband, and the home does everything they can for the residents and their families. It makes me feel very comfortable as if we are one big family.

How likely would you be to recommend Grenville Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good care services and good homes.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

TWO YEAR REVIEW

My mum has been in the Grenville Court care home for almost two years, and these gradings are in appreciation of the standard of care which she has received.

How likely would you be to recommend Grenville Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Friendly Care Home With Lovely Staff

Just a short note to say how happy me and my family are that we chose Grenville Court as the residential home for my Mother. She does get upset and lonely sometimes but we all understand that this is the Dementia and does not necessarily mean she is unhappy.
All staff always have a warm welcome and a friendly smile when we visit. Mum always seems to be smiling too and she often tells us that she likes being there even if she does sometimes want to come home.
Thank you so much for sorting any small issues that we may have had and always being there for us if we need to ask any questions.

How likely would you be to recommend Grenville Court? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

A caring, safe home for my mum to be.

Mum has been at Grenville court for one and a half years, she suffers dementia. Before she went in she was a danger to her self and unable to control medication, we were very worried for her. Since living her, her health has improved, her condition has slowed and most of all her happiness increased (good day's more than bad day's). The staff here are great, they do their utmost to stimulate her, they try their hardest to keep her clean (she doesn't like to shower :-)), Her medication is spot on, she is safe and very well looked after.
The staff are also great to us as a family, answering any questions, pointing out things we should know and all with a smile. I'm very impressed and happy in knowing mum is being cared for by professional, genuine, caring people.

How likely would you be to recommend Grenville Court? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Grenville Court Care Home in Horsford looks after my husband wonderfully. They see to his personal needs in a calm, efficient way and are kind and caring when handling him. I couldn't have found a better place for him to live (apart from at home with me of course).

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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