Mary Chapman Court, Norwich, Norfolk
Mary Chapman Court, Norwich, Norfolk
Mary Chapman Court, Norwich, Norfolk

Mary Chapman Court is a comfortable residential care service for thirty-two residents, located in a pleasant residential area of Norwich and staffed by a team of talented carers.

A homely environment is ideal for service users to achieve a comfortable retirement, while having their personal freedoms respected in pursuing as active and fulfilling a daily lifestyle as they wish.

Respite and convalescent care are also available from Mary Chapman Court, as well as palliative services where required.

Group: Countrywide Care Homes Ltd

Person in charge: Kerry Loades-Burns (Care Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 31 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 31

Rooms with ensuite WC: 29

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Mary Chapman Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.7 (8.737)

The user Review Score of 8.7 for Mary Chapman Court is based on 6 Review/Recommendations. This Review Score of 8.737 is made up of 4.75 Points relating to the ratings and 3.987 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Friendly, efficient care staff which makes my mum feel part of a big family. The activities are diverse and well orchestrated.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I don't need as much help with things as other residents here, but they (the staff) are always looking out for me, checking I'm all right. I feel safe all the time. The food is really very good and there's lots of choice. I'm rushed off my feet with all the things going on! A lovely little homely home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care is excellent, the staff are very kind.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The staff are excellent, I am very well cared for and I couldn't ask for more.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I lived on my own I have parkinsons and I couldn't cope on my own any longer.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care at night. The food is very good. Attention regarding comfort during the day is also very good and comforting. I am happy living my life in Mary Chapman care Home.

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for Mary Chapman Court

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 2,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Mary Chapman Court

Job Vacancies

There are no jobs posted yet for Mary Chapman Court

Staff Profiles

Sharon

Sharon Forster

Job Title: Registered Manager

Joined: 2013

Description:

Sharon has worked in the Health & Social Care industry for over 20 years and holds a Level 5 Diploma in Leadership for Health & Social Care. Sharon joined Countrywide Care Homes in April 2013 after managing a respite only service for a local charity dedicated to the needs of older people.

Sharon is proud of the service delivered at Mary Chapman Court which prides itself on it's friendly ‘home from home’ setting where residents benefit from en-suite facilities and rooms with individual private gardens and patio areas. The door is always open to visitors and anyone visiting will soon sense the family friendly atmosphere.

As well as being passionate about care of older people and ensuring a high level of service is delivered at all times, Sharon enjoys cooking, crafting, her family and travelling as often as possible.

Sharon is always happy to discuss Mary Chapman Court, it's service and aims and the individual needs of potential residents.

Kerry

Kerry Loades-Burns

Job Title: Deputy Manager

Joined: 2013

Description:

Kerry holds an NVQ3 in Health & Social Care and is currently working towards her management qualification. Kerry has extensive knowledge and experience in care for older people and has previously worked in nursing care. Kerry is also our Dementia Care Coach and Moving and Handling Trainer.

Kerry is passionate about her role and improving her knowledge as the above demonstrates! Outside of work, Kerry loves her many animals and is currently building her own home.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Mary Chapman Court