Nightingale Lodge, Hunstanton, Norfolk
Nightingale Lodge, Hunstanton, Norfolk
Nightingale Lodge, Hunstanton, Norfolk

Nightingale Lodge is registered to offer care provision for twenty-four residents, all of whom enjoy a comfortable interior with their own en-suite bedrooms.

The property is well-situated for nearby amenities as well as being a short walk from the Hunstanton seafront, giving residents a wide range of options over their own lifestyle and sense of personal freedom.

Partially-sighted residents are welcomed at Nightingale and carers are qualified in helping with a wide range of individual needs, with assistance from other healthcare professionals where required.

Group: Black Swan International Ltd

Person in charge: Sandra Rowe (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 24 residents

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 18

Shared Rooms: 3

Rooms with ensuite WC: 21

Weekly Charges Guide: Personal Care Single £550 – £750 , Personal Care Shared (per person) £475 – £500

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Nightingale Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.7 Nightingale Lodge has a Review Score of 9.7 (9.698)

The Review Score of 9.7 (maximum of 10) for Nightingale Lodge is based on 15 Review/Recommendations in the last 2 years. This Review Score of 9.698 is made up of a Quality Score of 4.698 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.698 for Nightingale Lodge is based on 15 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.698 for Nightingale Lodge is calculated as follows: ( (127 Excellents x 5) + (50 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 179 Ratings = 4.698

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Nightingale Lodge is calculated as follows:

      1. 15 Positive Reviews = 3

      2. 0.1 x 15 Positive Reviews = 1.500 (maximum score = 1)

      3. (15 Positive Reviews ÷ 24 Registered Beds) x 2 = 1.250 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Nightingale Lodge?

  • Extremely LIKELY
    11
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nightingale Lodge

  • Resident / Service User
    7
  • Friend of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

13 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 13 reviews. Ratings from the 2 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

I have been very pleased with all aspects of this care home. The room that I have is excellent and I am very satisfied since first coming here. The staff have been really kind and caring and I couldn't wish for a better home to be in.

How likely would you be to recommend Nightingale Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I have been visiting a friend at Nightingale Lodge for quite a while now and have found that he has been so happy living there at the home. The staff are extremely friendly and always very helpful. My dear friend has told me of their kindness towards him and he seems so at ease living there. All in all, I feel that this is a well-run care home.

How likely would you be to recommend Nightingale Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff really care here. Last month I was taken to the theatre and had a great evening.

How likely would you be to recommend Nightingale Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have live here since 2011 and I have been very happy here. I love every moment I spend here and and have been happy since the moment I came here.

How likely would you be to recommend Nightingale Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for 16 months. During this time the support she has received has been of a professional and caring nature and her medical and care needs have been managed with understanding at all times.

How likely would you be to recommend Nightingale Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

As I cannot weight bear now I have to rely solely on the staff and they do a very good job of looking after all my needs.

How likely would you be to recommend Nightingale Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can relax here and be myself, and the staff are there if I need them. I know I can rely on them if I have a problem. When my husband died, I was on my own, but if I wanted someone, they (staff) were there for me if needed. I feel I am very lucky to be here.

How likely would you be to recommend Nightingale Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Have just moved dad here. All the staff are lovely, welcoming and helpful and seem very attentive to dads needs.

How likely would you be to recommend Nightingale Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My friend with whom I had shared a home for a number of years, was in residence at the above home. I never heard her complain, she never asked to return home and there were no tears when I left! This speaks for itself as she had always been very particular and outspoken! since her death I have visited regularly and have never been aware of anything untoward and have always been warmly welcomed. and enjoyed contact with the staff. For a short whiles some years ago, I was senior care assistant in another home and know something of the work involved in keeping the home smelling pleasant, but this has been achieved here.

How likely would you be to recommend Nightingale Lodge? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nightingale Lodge staff are always kind and helpful. Service and meals good and excellent relationship between helpers and residents. Food good.

How likely would you be to recommend Nightingale Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Mother was taken to care at Nightingale Lodge. The care she received was as she said the best she could have wished for.

How likely would you be to recommend Nightingale Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend is cared for very well. All her personal care is done for her and she is treated with respect and dignity. The staff are friendly and thoughtful.

How likely would you be to recommend Nightingale Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A really lovely care home with lots of happy faces all around. The home is clean, bright and tidy. The staff are all so obliging whenever we visit. The residents always seem so happy in their environment and its always lovely to pay a visit as we're always welcomed by the manageress and staff. There would be no hesitation in recommending this home to family and friends.

How likely would you be to recommend Nightingale Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a good, well run, care home. The decoration is bright and cheerful and cleanliness and maintenance is of a high standard. Meals are prepared on site and my Uncle particularly enjoys the cooked lunches. I feel confident that he is being well cared for in a safe environment. I always feel welcomed at any time when visiting and if I have any queries there has always been a senior staff member to speak to. All the staff that I have met have been friendly and courteous and are very caring towards the residents. Sandra, the manager, is a very "hands on" person who knows her staff and residents very well and I have great confidence in her management.

How likely would you be to recommend Nightingale Lodge? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I love being here and get looked after very well.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Care Home Idol 2016

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