Olive House

7/17 Olive Avenue, Newton Flotman, Norwich NR15 1PF

Olive House, Norwich, Norfolk
Olive House, Norwich, Norfolk
Olive House, Norwich, Norfolk

Olive House is a purpose-built accommodation, made up of en-suite bedrooms and fully equipped to achieve professional standards of residential care for older people.

Residents have access to attractive gardens and a choice of lounge and dining areas, while visitors are welcomed in a designated reception area. The home supports independence, being well-located for shops and other amenities and versatile to occupants who want to give their surroundings that personal feel.

Carers are available 24/7, take pride in a friendly attitude and are skilled in the lastest care methods, including in dementia care provision.
.

Group: Healthcare Homes Group Ltd

Person in charge: Lesley Eastoll (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 45 residents

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 45

Rooms with ensuite WC: 45

Weekly Charges Guide: Personal Care Single £600 – £900

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

We are situated 5 miles south of Norwich on the A140 in the village of Newton Flotman. When entering Newton Flotman Olive House can be found on Olive Avenue.

Visiting:

There are no specific visiting times at Olive House. Visitors are welcome anytime and will be welcomed into the Home by highly experienced staff who will be happy to support any enquiry.

Parking:

Off street parking is available within the grounds of Olive House.

Latest CQC* Report on Olive House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Olive House has a Review Score of 9.7 (9.693)

The Review Score of 9.7 (maximum of 10) for Olive House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Olive House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.693 for Olive House is calculated as follows: ( (197 Excellents x 5) + (80 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 280 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Olive House is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered beds ÷ 5). 16 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Olive House?

  • Extremely LIKELY
    22
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Olive House

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    4
  • Niece of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • more

The staff seem very caring, the home is clean and well kept, the rooms are nice and patients are made to feel very welcome as are visitors.
My mother says the food is excellent and although she has not been there very long she has been made very welcome and included from day one.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely, happy, clean home, very friendly staff. The staff are all at ease with the residents who were themselves happy and relaxed. Plenty going on if wanted, e.g television, arts and crafts, tea, coffee etc. Staff took the time to talk and listen to the residents. Visitors are made very welcome.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my friend weekly if possible, sometimes she is awake, sometimes sleeping. Staff pop in constantly giving me updates on her. Always very caring, extremely kind. Clothes always look clean, tidy and well cared for. My friend has to be fed and "care sheet" filled in appropriately. On one occasion I felt the meal inappropriate and she ate the mash potato only. My friend is in good hands surrounded by caring staff and fellow "neighbours".

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

This is a lovely care home with a lovely atmosphere. My mother was in another home and she is much happier here. She says the carers are willing to do anything to hep her and that the food is lovely. Her room is very attractive and she already has some of her own pictures on the walls which makes it feel "home from home".

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On entering a bright and welcoming atmosphere auntie's room felt "just like home". Staff pleasant and caring.

How likely would you be to recommend Olive House? Don't know

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When I visited my brother we found the staff most helpful.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Rooms: Excellent

This is a lovely clean home, lots going on for the residents. The staff are very warm, helpful and friendly. Nothing is too much trouble. My mother has been in here now for just over a year and loves it.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My in laws settled in very quickly at Olive House. The cleanliness and professionalism were apparent from the first day. There have been a few issues with the food but that appears to be improving. The care staff, under senior carer, are excellent. They work hard and long hours. They have compassion for the resident and patience.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Olive House is providing my mother with a very happy experience: the home is excellent, the staff are efficient, friendly, warm, caring, courteous. Whenever I visit I find my mother relaxed, smiling, well cared for, and I feel welcome in the home always.
All members of our family agree we have nothing but praise for Olive House.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and service my parents receive at Olive House is wonderful. They have been here for two years now. The cleanliness is super also. There have been issues with food which are being addressed. The carers are thoughtful and hard working. The care assistant is very professional and also very friendly. She has a fantastic personality and always makes time for my parents. My parent's lives are richer with her as a carer.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very friendly care staff and well maintained. Lots of activities to do for residents.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited my mother on a Sunday in May when lunch was served. A very good meal on a hot plate with a separate jug of gravy, followed by sponge and custard. As usual my mum and her bedroom were impeccably clean.
Very attentive staff and very good value for money.
I would recommend this home to anyone looking online.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Ever since my mother-in-law moved into Olive House we have seen an improvement in her quality of life and well being. The staff are lovely, patient and fun. There are things going on all the time and mother-in-law is happier having company and we are happy she is being well cared for.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

In addition to all the positive aspects of Olive House, such as standard of care, wonderful staff and excellent management perhaps the most reassuring thing for me concerning my aunt's welfare is that I feel able to call it her home. it is a happy place. Thank you all.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

From first viewing to moving in everything has been made easy by the staff.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Since arriving at Olive House at the beginning of January our aunt has settled in so well. Following a period in hospital and an unsuccessful move home last year, she is relishing being cared for and enjoying a worry free life. We her family are so pleased. Her responses are given in the home questionnaire below so we know she is happy too. Thank you to everyone at Olive House who has contributed to this outcome.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been at Olive House for two months and she is settling in surprisingly well. She wrote a letter to a friend in Australia and I quote form it "Olive House is a new building and is very warm and comfortable. We have lovely meals and the staff are wonderfully kind". My mother is the sort of person who complains about everything, but I am quietly confident that she is struggling to come up with anything! Well done than you Olive House.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Grateful for how my late father and aunt were cared for by staff.

How likely would you be to recommend Olive House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

As a family our experience of Olive House is that the staff are some of the kindest, friendliest carers you could wish for to care for your loved ones. The level of care and respect given to me is of a high standard. Family are encouraged to visit at anytime of the day and are made to feel welcome. Activities at Olive House are one of the programmes that keep me stimulated and content. Olive House now promotes an environment for me to spend the next chapter of life.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have recently cared for my father at home for the last 18 months. He recently went downhill very quickly which was very upsetting, the staff at all levels at Olive House have been very supportive, friendly, kind and informative. My dad's needs have been met to the highest standard and because he is prone to falls he has an alarm mat to alert staff he is on the move. He has even used the dining room to eat with the staff's support as he would not normally do this and we also enjoyed some very uplifting entertainment one afternoon - very good indeed!
I don't have to worry about dad now and I am confident he is in a most supportive and caring environment.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Olive House for two years. I have only praise for the staff running the home, they are wonderful!! Any small issues I have had relating to Mum have been dealt with extremely well and as a family of three sisters we only have good words to say about this home. One point I must stress - I would like to think that the care workers could be paid a much better rate of pay - they do a brilliant job, it would be tragic to lose good staff because of low wages.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We recently placed my mother-in-law at Olive House, Newton Flotman. Having had some experience of other care homes, in the Norwich area, I have found Olive House to be the best home I have come across. Apart from the fact the home is well maintained, the staff are excellent, extremely friendly and approachable.

Given the home itself is now 16 years old, you wouldn't think it. It is clean, smells fresh and pleasant, not the stale smell I have experienced in other homes. Bathrooms are kept so clean, hard to believe they are used. I know they are though. The overall atmosphere is one of complete calm and given I pop in at all different times of day this doesn't change. I was also impressed by the activities laid on for the residents. There is something happening every day, both mornings and afternoons.

When I first went to view the home, the manager, commented that I seemed to be permanently smiling and I was. I had heard Olive House was nice, but couldn't get over how nice. It ticks all the boxes for me. I will have no hesitation in putting my own mother in here, if that time ever comes.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has been in Olive house from October 2013 and settled in straight away. She takes part in all the activities and is a good mixer, she is such a sociable person. Everything about Olive House is excellent. I would certainly recommend the home and do when asked.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has been at Olive House for 2 years now and is very happy. If she is happy then I am too! It is always a pleasure to visit her as the atmosphere is lovely and so too are the staff and other residents.

How likely would you be to recommend Olive House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Olive House