Dorrington House (Wells)

Westfield Avenue, Wells-next-the-sea NR23 1BY

Dorrington House (Wells), Wells-next-the-sea, Norfolk
Dorrington House (Wells), Wells-next-the-sea, Norfolk
Dorrington House (Wells), Wells-next-the-sea, Norfolk

Dorrington House Wells is one of three facilities owned by the care provider that specialise in modern care methods for older people and older people with dementia. Social services rates, self funders same rates, also self funders may apply for continuing care NHS funding.

The home is registered with the Care Quality Commission and seeks to adhere to the highest standards of health, safety and hygiene, as well as encouraging independent choice and lifestyles amongst its residents.

Wells Home is in walking distance of local amenities, whilst offering large garden areas for residents to relax in, and good parking for visitors. Communal areas include a spacious main lounge/dining room. There is also a bar area. Entertainment is also held in this room as well as fundraising events for Friends of the Home. There is a large flat screen television for residents and a wide selection of traditional meals are offered.

Group: Dorrington House

Person in charge: Lawrence Crainiceanu (Registered Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 38 residents

Registered Care Categories*: Dementia • Eating Disorders • Old Age • Physical Disability

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Challenging Behaviour • Hearing Impairment & Deafness • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Social services rate, self funders same rates. Self funders may be eligable for contiuing care NHS funding. Ages 50+.

Single Rooms: 38

Rooms with ensuite WC: 38

Weekly Charges Guide: Personal Care Single £444 – £615

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From Fakenham B1105 up furlong hill, past Wells town sign bear left. the home is 100yrds on your right opposite the allotments. From the Holkham direction, past the Hospital 100yrds on your right. Look for brick and cream building with Dorrington house internet signs displayed on the walls either side.

Visiting:

There are no set visiting hours. Please be mindful during mealtimes, Gp & nurse visits, or when staff are dispensing medication they may be busy.

Relatives and friends are welcome to spend time with their loved ones, assist them with care needs if they wish to and are most welcome to join in with the Activities and Entertainment.

Parking:

Ample parking. Easy footpath access, convenient for shopping with residents, weather permitting.

Latest CQC* Report on Dorrington House (Wells): click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Dorrington House (Wells) has a Review Score of 8.7 (8.706)

The Review Score of 8.7 (maximum of 10) for Dorrington House (Wells) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Dorrington House (Wells) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.048 for Dorrington House (Wells) is calculated as follows: ( (14 Excellents x 5) + (59 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 83 Ratings = 4.048

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.658 Points relating to the number of positive Reviews for Dorrington House (Wells) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered beds ÷ 5). 5 Reviews ÷ 7.6 Target = 0.658

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dorrington House (Wells)?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Dorrington House (Wells)

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1

As I have not had any experience in similar homes I find it difficult to make any comparisons. I am quite satisfied with the care my wife has had in the nearly three years she has been in the home. Despite slight language problems the staff seem very polite and helpful, but there seems to be a big turnover and some shortage. When my wife's sister and I visit twice a week, my wife's only complaints are about not being able to hear and not being able to read and difficulties with walking and loneliness.

How likely would you be to recommend Dorrington House (Wells)? Don't know

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Steve Dorrington, Service Provider at Dorrington House (Wells) responded to this review on 20 May 2016:

Many thanks for your review. The care plans can be accessed at any time during a visit and we are now allowing close family online access to our computerized care plans for their relative. Our staff turnover is below average 24% and our wages are higher than the MLW recently introduced. Please e-mail Lorraine or Steve Dorrington anytime steve@dorringtonhouse.com thank you.

I live an almost two hour drive from the home, so communication by email is essential to keep in touch with what my father is doing. I regularly receive photo's and updates in this way. Contact by phone is used to inform me of illness or care issues. I cannot praise the nursing team and admin enough. Dad seems to be encouraged to join in events and these are regular and varied. He now has little recall of what he has been doing, so this contact is very useful. He always seems content with his meals. I do sometimes wonder if he needs to be reminded to change clothing.

How likely would you be to recommend Dorrington House (Wells)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Steve Dorrington, Service Provider at Dorrington House (Wells) responded to this review on 18 May 2016:

Thank you for your support, please e-mail anytime steve@dorringtonhouse.com Thanks you Steve & Lorraine Dorrington

My mother has been at Dorrington House for just over 3 years. She is now not able to walk or say anything but a few words. She has a very good relationship with her carers and is dearly well looked after. The friendliness of the staff is very clear and I am welcome at any time, during the week and the weekend.

How likely would you be to recommend Dorrington House (Wells)? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Steve Dorrington, Service Provider at Dorrington House (Wells) responded to this review on 18 May 2016:

Thank you for your support, please e-mail anytime steve@dorringtonhouse.com Thanks you Steve & Lorraine Dorrington

My mother seems well cared for and content. She can no longer walk or use her legs so she needs constant attention- especially when she is uncomfortable and needs moving within her armchair. She is 97. Medical attention is quickly available. Staff appear efficient and pleasant. Food is definitely adequate and mother's special requirements are dealt with. My siblings and I are pleased with the home.

How likely would you be to recommend Dorrington House (Wells)? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Steven Dorrington, Service Provider at Dorrington House (Wells) responded to this review on 06 May 2016:

Many thanks for your support, please feel free to contact Lorraine or Steve Dorrington anytime our e-mail is steve@dorringtonhouse.com

Always very kind.

How likely would you be to recommend Dorrington House (Wells)? Unlikely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Steve Dorrington, Service Provider at Dorrington House (Wells) responded to this review on 22 Apr 2016:

Thank you for your review, please e-mail Steve & Lorraine anytime steve@dorringtonhouse.com

Overall a very caring pleasant environment. Staff are all very professional, polite and interactive.

How likely would you be to recommend Dorrington House (Wells)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

steve dorrington, Service Provider at Dorrington House (Wells) responded to this review on 06 May 2016:

Many thanks for your support, please feel free to contact Lorraine or Steve Dorrington anytime our e-mail is steve@dorringtonhouse.com

Dorrington House have been very supportive to me and my father over the 5 years he has been a resident so far. It has been at times a very worrying and frustrating time but they have always been cheerful and patient and have tried to help in every way.

How likely would you be to recommend Dorrington House (Wells)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Dorrington House (Wells)

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Dorrington House (Wells)

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Dorrington House (Wells)