58/112 Whitehall Road, Norwich NR2 3EW
Whitehall Lodge is located in scenic surroundings and has a spacious and tastefully decorated interior, managed by a team of highly skilled care workers.
The ongoing commitment is to achieve services based around core values of dignity and respect for each individual, while supporting an interesting and active lifestyle as well as a healthy diet.
Professionals are welcoming to loved ones and encourage visits at all times, while person-centred methods are in line with current regulation.
Residents can personalise their bedrooms and popular social events include bingo, singing and poetry, and arts and crafts.
They also offer a day care service where their philosophy of providing person-centred care of the highest quality is continued.
Owner: Whitehall Care Ltd
Person in charge: Karen Wright (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , 29 residents
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 21
Shared Rooms: 4
Rooms with ensuite WC: 10
Weekly Charges Guide: Personal Care Single up to £550 , Personal Care Shared (per person) up to £450
Facilities & Services: Physiotherapy • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Whitehall Lodge: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Whitehall Lodge has a Review Score of 7.4 (7.369)
The Review Score of 7.4 (maximum of 10) for Whitehall Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Whitehall Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.774 for Whitehall Lodge is calculated as follows: ( (7 Excellents x 5) + (12 Goods x 4) + (11 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 31 Ratings = 3.774
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.595 Points relating to the number of positive Reviews for Whitehall Lodge is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 5.8 positive Reviews (29 registered beds ÷ 5). 2 Reviews ÷ 5.8 Target = 0.345
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Whitehall Lodge?
Reviewer Connection to Whitehall Lodge
Submitted from a Website Submission by Dale W on Thursday 7 July 2016. Relates to June 2016.
My father entered Whitehall Lodge in February of 2016 and as many people do he struggled with the adjustment of leaving his family home. The staff and size of the place became important factors for him in this adjustment period. The family were allowed to support this on most days and at any time of day. The small size of staff numbers and the effort of the staff to get to know Dad and the family was very evident from the early stages. Dad was very comfortable with a male manager who he trusted was there for his best interests. The structure of meals and the general timetable suited Dads needs. In the middle period of his stay we were able to take him out and again the location and surrounding areas suited this purpose. At the latter stages of his life we were kept well informed by the manager and staff never once felt left out of any decisions. In these circumstances the family needed to know that Dad was safe and cared for and this was certainly the case at Whitehall Lodge.
How likely would you be to recommend Whitehall Lodge? Extremely Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent
Submitted from a Postal Card by Derek S on Wednesday 22 June 2016. Relates to June 2016.
My wife (85) was in Whitehall Lodge for 4 weeks paid by social services, as a stop gap to arrange carers. I did not see her bedroom or saw the food presented. I visited my wife nearly everyday, saw bingo once a week, my stay was for about 1 1/2 hrs. Patient personal clocks used by all and sundry not marked.
How likely would you be to recommend Whitehall Lodge? Don't know
Overall Standard: Satisfactory
Care / Support: Satisfactory
Treated with Dignity: Satisfactory
Activities: Very Poor
Submitted from a Postal Card by Alan L on Friday 4 March 2016. Relates to January 2016.
My mother has been in this care home for over 3 years in that time there has been various staff changes but the senior and dedicated ones are still there and I have come to look on them as friends, they look after the residents with a smile on there faces even when things are tough. The manager is very good and is hand on as well as dealing with the administration side of things. There are various activities weekly for those who wish to take part and occasional entertainment come in i.e singers etc. Christmas and Easter fares are always well organised. All in all I find this home very well run and I am happy knowing my mum is well looked after.
How likely would you be to recommend Whitehall Lodge? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Satisfactory
There are currently no Care Home Idol entrants who have performed at Whitehall Lodge