Woodstock, Dereham, Norfolk
Woodstock, Dereham, Norfolk
Woodstock, Dereham, Norfolk

Woodstock is a care home situated in the small, attractive village of Gressenhall, four miles from Dereham and twenty miles from Norwich.

Woodstock offers personalised residential care to 28 residents from across Norfolk and beyond, including those with dementia. Woodstock also offers day care, 7 days a week.

Group: Advinia Healthcare Ltd

Person in charge: Monica Cardoso (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 27 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 25

Shared Rooms: 1

Rooms with ensuite WC: 20

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Woodstock: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.4 (9.413)

The Review Score of 9.4 (maximum of 10) for Woodstock is based on 11 Review/Recommendations in the last 2 years. This Review Score of 9.413 is made up of a Quality Score of 4.598 Points (maximum of 5) relating to the rating and a Quantity Score of 4.815 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.413 for Woodstock is based on 11 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.598 for Woodstock is calculated as follows: ( (84 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 132 Ratings = 4.598

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.815 for Woodstock is calculated as follows:

      1. 11 Positive Reviews = 3

      2. 0.1 x 11 Positive Reviews = 1.100 (maximum score = 1)

      3. (11 Positive Reviews ÷ 27 Registered Beds) x 2 = 0.815

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Aunt has been in the home for 4 months. She is generally happy there and we have seen improvements in her health, appearance, conversational ability and memory. Staff are always attentive to her needs and keep us informed of her progress and if they have any concerns. Staff are always helpful when we visit. Staff regularly encourage Aunt to join activities where appropriate and demonstrate their aim to improve her well-being.

How likely would you be to recommend Woodstock? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I spent three years making regular visits to see my wife at Woodstock care home. I looked forward to every visit and as her dementia moved through different stages the staff would always be on hand to update me and give any support and advice I required. My wife had in her way three happy years there and I always came away knowing she was in the best place and getting the very best care possible. God bless them all.

How likely would you be to recommend Woodstock? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with overall standard. My father is in excellent care. Couldn't be in better hands. Thank you very much.

How likely would you be to recommend Woodstock? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Woodstock is a lovely home with kind staff which are regular staff so they really know the resident well not bank staff flitting in and out. Food is of a good standard as is the laundry service my mother is always clean and well cared for. I would recommend this home it has a couple of lounges with TV's and mostly all the rooms are en-suite. There is a light feel to the place not small and dingy at all. There are activities daily and the activities lady is as star. It takes a lot to trust someone with your loved one but here at Woodstock you really can.

How likely would you be to recommend Woodstock? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Generally kind and caring, homely atmosphere. Individualised care.

How likely would you be to recommend Woodstock? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

The staff at Woodstock are very respectful to all residents they are quick to act on any concerns I have, they know their likes and dislikes. Most of the staff are happy to chat and tell me about mum and how she has been, it has a homely atmosphere. I am very happy with the care at Woodstock.

How likely would you be to recommend Woodstock? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I find Woodstock Care Home very satisfactory.

How likely would you be to recommend Woodstock? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Woodstock for 2 years, maybe a little more, and I find the place a very welcoming and warm place for my mother to be. She has lovely staff members looking after her and they always greet me with a friendly smile, and we are welcome to call when we like. I know from experience that not all homes are as good, so all in all I'm very satisfied that my mother is getting the best care possible.

How likely would you be to recommend Woodstock? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We have been very pleased with the level of care my aunt. The staff are friendly and professional at all times. They always show concern and care for the welfare of residents in what I know can be a challenging job.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The family are happy with the care that mum gets, the staff are friendly and cheerful and treat the residents with respect whilst having a laugh and joke with them. The home is bright and airy and recently there has been many improvements, and there are plans for many more which we can't wait to see. We would highly recommend Woodstock.

How likely would you be to recommend Woodstock? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our mum's dementia got worse suddenly. We initially moved her to another care home, but were disgusted with her level of care and she deteriorated very quickly, so we moved her to Woodstock and are so glad we did. I cannot praise this home enough. So caring, clean, good communicators, 1st class. Mum's final resting home is perfect.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

Job Vacancies

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Staff Profiles

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Care Home Idol 2016

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