The Dell Care Home

45 Cotmer Road, Oulton Broad, Lowestoft NR33 9PL

The Dell Care Home, Lowestoft, Suffolk
The Dell Care Home, Lowestoft, Suffolk
The Dell Care Home, Lowestoft, Suffolk

The Dell is a forty bed care home situated in Oulton Broad, Lowestoft, dedicated to a versatile and professional service that is dictated by the user's requirements.

A homely environment and a friendly team of staff have been arranged to make a positive contribution to the lives of older people with care needs, with access to GPs and other healthcare services as well as a welcoming attitude towards friends and loved ones.

Carers are all highly-qualified and the home's policy is to respect the privacy and dignity of every occupant.

Owner: Wellbeing Care Ltd

Person in charge: Joy Andrews (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 40 residents

Registered Care Categories*: Dementia • Learning Disability • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Stroke

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): German, French, Polish, Thai

Single Rooms: 38

Shared Rooms: 1

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £750 – £900 , Personal Care Shared (per person) £675 – £725

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Parking:

Free onsite parking available

Latest CQC* Report on The Dell Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 3 hours ago

Large Single Ensuite Room

Current Reviews

Review Score: 9.4 (9.439)

The Review Score of 9.4 (maximum of 10) for The Dell Care Home is based on 31 Review/Recommendations in the last 2 years. This Review Score of 9.439 is made up of a Quality Score of 4.439 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.439 for The Dell Care Home is based on 31 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.439 for The Dell Care Home is calculated as follows: ( (208 Excellents x 5) + (108 Goods x 4) + (43 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 362 Ratings = 4.439

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for The Dell Care Home is calculated as follows:

      1. 29 Positive Reviews = 3

      2. 0.1 x 29 Positive Reviews = 2.900 (maximum score = 1)

      3. (29 Positive Reviews ÷ 40 Registered Beds) x 2 = 1.450 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


The Dell is a very friendly home. The staff work very hard and I am satisfied that my mother is well looked after. The food is very good and the catering staff try very hard to suit individual needs.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would recommend to people and very happy with care at this home.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident at The Dell for six months and has now settled in and is very happy. He was in a poor state when he first entered the home and his behaviour was occasionally challenging. All staff and management were understanding, kind and helpful during this period of adjustment. He is now on an effective medication regime and enjoying his life again. I cannot recommend the Dell enough - excellent.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have visited my elderly neighbour whilst she had a short stay. A lovely home with pleasant staff and lovely surroundings. A real pleasure to visit!

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has had to go into care and we are so pleased with the care she has received so far at The Dell. We are always informed if there is anything medical eg. seeing a doctor. The room is light, airy and comfortable. She was able to have her own personal things put up as well. The food is all freshly cooked and she is really enjoying it. The staff are jolly and very helpful.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have a lovely room. I was able to move rooms as soon I asked.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The food is wonderful. Everyone is so lovely. I have a lovely room. I would like to say it's a very good place to come for everything is clean, the bedding is really good.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Manager good looking and unspoilt. Room covered with flowers. Not happy with the smell of bleach.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

So happy to be living so close to my son.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My out look has changed on residential homes. The Dell is so lovely and warming with kind staff who are always willing to help, even when they are so busy. We are offered food and drink on every visit. The Dell is clean, bright, warm and has a lovely feel to it. Someone is doing some lovely artwork on the wall. we are very impressed. Should I ever need to place my mum or dad in a home, I would look at the Dell. I have marked/scored two sections as good, I have not been into activities although the wall art looks great. Value for money I don't really know what is charged but I would be happy to pay.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Dad has only been in the home for three weeks, he has appeared to have settled well. The staff seems very kind and caring and have appeared to go out of their way to make him settled.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been in The Dell Care Home for 3 and a half months and although his behaviour is deteriorating and he can be challenging at times, he is always treated with respect and tolerance. The staff are always very caring and helpful.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Carers very good. On the day not always enough staff. Hope to improve.

How likely would you be to recommend The Dell Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The girls are nice some of them. I enjoy the food, and I'm ok with personal care. I enjoy the activities when the singers come to sing for us and I enjoy the salvation army when they come. I feel I'm treated fairly. I get along with the other residents.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am looked after very well, I don't have anything to complain about, this is from my mind and I have not been told what to say. All of my choices are accounted for, so very happy, thank you.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

So far I am very happy and delighted with the home. I enjoy being in my room, which I was able to pick myself.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The questions below answer everything.

How likely would you be to recommend The Dell Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On my visits to The Dell to visit an elderly family friend, I always am pleased with the calm and pleasant surroundings. She is well cared for and happy! Staff are helpful - all good!

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Felt very welcome, very nice clean home. Staff appeared very kind and friendly. Food looked really good. Door pads kept the people safe which was good to see.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The entrance is light and also the room with good space to move about. Heating just right.

How likely would you be to recommend The Dell Care Home? Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I find the staff very caring and helpful and very friendly. My sister-in-law is treated with respect. She enjoys her food. The activities are good but unfortunately she is unable to participate.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Good

Cleanliness: Satisfactory

Food & Drink: Good

Safety / Security: Good

Value for Money: Satisfactory

Conditions have varied while my friend has been a resident, but seem to be much better now.

How likely would you be to recommend The Dell Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I always find it fine, nice, clean and warm. The carers are always polite and helpful. Nan is always dressed nicely and is always clean. So overall everything is fine.

How likely would you be to recommend The Dell Care Home? Likely

Overall Standard: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since having new management and a change of some staff it is evident how much improved The Dell seems. The home has had some re-decoration which is very nice and makes a nicer feel to the home. I am now regularly given updates about my relative.

How likely would you be to recommend The Dell Care Home? Neither Unlikely or Likely

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Joy Andrews, Manager at The Dell Care Home responded to this review on 05 Jan 2016:

Colin, may I thank you for your kind words it's satisfying to know that our hanr work is being acknowledged.

Mum is well looked after. The carers are very friendly and helpful at all times. She is always clean and tidy when I visit. There is a good range of activities for the residents.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Joy Andrews, Manger at The Dell Care Home responded to this review on 16 Dec 2015:

Many thanks for your comments Regards Joy

The Dell Care Home is a very caring and safe home for my mum. She has excellent care at all levels by all staff and management. The food also is cooked and served extremely well. She is very happy and enjoys the entertainment which comes into the home regularly.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joy Andrews, Manger at The Dell Care Home responded to this review on 16 Dec 2015:

Many thanks for your kind comments. Joy

My mum is very happy and content living at The Dell Care Home, she is cared for very well. When we visit her we are informed of everything concerning her care.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joy Andrews, Manger at The Dell Care Home responded to this review on 16 Dec 2015:

Many thanks for your kind comments. Joy

The resident is my mother who after two years at The Dell Care Home is gradually settling. The staff are doing a good job, the problem has been getting her to mix with the other residents after living alone for 20 years.

How likely would you be to recommend The Dell Care Home? Likely

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Joy Andrews, Manger at The Dell Care Home responded to this review on 16 Dec 2015:

Many thanks for your comments. Regards Joy

I feel that improvements have been made to The Dell Care Home and I hope this continues as the home needs stability. My concerns over staffing levels and how the staff are managed still remain. I have witnessed a main lounge with 11 residents in only staffed by 1 person. Trying to cater to various needs and I have to say that basis care needs were not being met and my visit was not at all enjoyable.

How likely would you be to recommend The Dell Care Home? Neither Unlikely or Likely

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Joy Andrews, Manger at The Dell Care Home responded to this review on 16 Dec 2015:

Many Thanks for your positive comments. Joy

Mum was upset when she came to The Dell, having not long lost dad, she was depressed and uninterested in her surroundings. But the girls at The Dell are wonderful, not just with mum but all the residents. Management is there for us to talk to any time. I have never been turned away from them not having the time to speak to me. The girls are good at putting my mum at ease and say she has fun with them. All of the staff do their best with all the residents. I am very pleased with the way mum is looked after.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Sarah Winchester, Administrator at The Dell Care Home responded to this review on 20 Nov 2015:

Dear Beryl

Thank you very much for your kind words. We are here if you need anything.

We have been very pleased with my mothers care. The staff are excellent and can't do enough for you. A very good place for my mother to be cared for. Thank you all at The Dell.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joy Andrews, Manager at The Dell Care Home responded to this review on 20 Nov 2015:

Dear Janet.

Thank you so much for your lovely feedback. Really appreciated.

Submit a Review for The Dell Care Home

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Awards / Recognitions

December 2015

Disability Symbol

Recipient: The Dell Care Home

Date: Sunday 27 Dec 2015

more details

Infection Control Compliance

Recipient: The Dell Care Home

Date: Wednesday 09 Dec 2015

more details

October 2015

Dementia Friends

Recipient: The Dell Care Home

Date: Thursday 01 Oct 2015

more details

September 2015

Lowestoft In Bloom

Recipient: The Dell Care Home

Date: Tuesday 01 Sep 2015

more details

October 2013

Job Vacancies

Experienced Support Worker

£7.40 per hour (Housing with Care • Full Time or Part Time)
Lowestoft, Suffolk

Staff Profiles

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Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at The Dell Care Home