Harleston House, Lowestoft, Suffolk
Harleston House, Lowestoft, Suffolk
Harleston House, Lowestoft, Suffolk

Harleston House offers a safe and friendly environment, which respects residents’ rights, dignity and privacy, and provides the maximum opportunity to exercise personal autonomy and choice.

Located in Lowestoft, Suffolk, Harleston House provides residential dementia care to older people.

The original house has been refurbished and extended to provide a specialist dementia care setting.

All staff receive training in all aspects of care.

Bedrooms are light and spacious with en-suite facilities. Residents are encouraged to bring in personal items and can enjoy safe and secure internal and external spaces, which are specially adapted to provide accessibility and stimulation.

The home's chefs cater for each and every resident's individual tastes.

All food is freshly prepared and residents can make requests and ideas. All special dietary requirements catered for.

Group: Greensleeves Care

Person in charge: Susan Graham (Home Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 39 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 39

Rooms with ensuite WC: 39

Facilities & Services: Palliative Care • Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Harleston House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 20 Jun 2016

one en-suite room available

Current Reviews

Review Score: 9.9 (9.863)

The Review Score of 9.9 (maximum of 10) for Harleston House is based on 28 Review/Recommendations in the last 2 years. This Review Score of 9.863 is made up of a Quality Score of 4.863 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.863 for Harleston House is based on 28 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.863 for Harleston House is calculated as follows: ( (289 Excellents x 5) + (46 Goods x 4) ) ÷ 335 Ratings = 4.863

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Harleston House is calculated as follows:

      1. 28 Positive Reviews = 3

      2. 0.1 x 28 Positive Reviews = 2.800 (maximum score = 1)

      3. (28 Positive Reviews ÷ 39 Registered Beds) x 2 = 1.436 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


It will be a very short review because I cannot find fault. I spent a lot of time with my mother when she was there and can only say excellent on all accounts

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am pleased to say that my aunt is always well cared for. There is copious cups of tea and the food always looks appetising. The staff are always friendly and work very hard trying to engage the residents in various activities. The Christmas party was a great success.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father was a resident in Harleston House for five and a half years. Throughout that time the care he received was excellent and gave me peace of mind throughout that period. He lived to be 99 years when he passed away in May 2015 and the care and kindness he received during his last weeks and days was exemplary.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had a new lease of life when she entered this home (after being moved from a care home in another part of the country).
She enjoyed every day and was very happy there - forming new relationships and even meeting a new boyfriend, of whom she became very fond. I was always happy that the staff cared for her in a loving and personal way. My only regret was that she passed away in hospital and not in her new second home.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It was a very difficult decision to admit we were not coping with mum's needs, and she was not happy with carers in her home. Mum was always used to having her own way but the staff at Harleston coped brilliantly, with kindness and understanding. It is a lovely home, bright, clean and all the residents seem free to do what they want while being cared for and visitors are always welcome when the end finally came, everything possible was done to make her comfortable and she was peaceful and as always treated with dignity.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find that all the staff at Harleston House are always friendly and approachable. There are always activities going on and relatives are always encouraged to take part. Any medical issues are always dealt with promptly and over the three years my mother has been a resident I have not felt the need to highlight any issues. Relatives are able to visit at any time during the day and evening.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was in the above care home for just two months. I was always pleased with the care given to him and liked the fact I was always welcome, and could spend time with him every day. This was very important to me.

How likely would you be to recommend Harleston House? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father went into Harleston House in February 2014 and past away November 2015. From the time he went in the staff were brilliant with him, and he was not an easy man to deal with. At the end of his life they gave him 24 hour care and actually the manager was with dad when he slipped away. This in my opinion was over and above my expectations of them. As an only son now 65 years they made my life easy because I did not have to worry about dad I knew he was in safe hands.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All staff go the extra mile putting the happiness of the residents FIRST.
The Home is completely safe, it is a 2 person operation to open the main door, with the 'button' hidden & not indicated in any way. There is no way a resident could escape.
There are no restrictions on visiting times, or numbers.
This is is the third Residential Home my husband has been in and at last I have complete peace of mind knowing that all his needs are being met, and in such an emphatic manner.
I just cannot praise this Home and staff highly enough.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum had the best possible care at Harleston House especially her 'end of life' care. Just could not fault the care and attention she received.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Absolutely superb care at all times. My father loved the home and he was not just cared for but felt safe and loved. I can not praise all the staff and managers enough. The last years of my fathers life was full of love and care. Thank you all.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Harleston House looked after my mother for four years up to April 2015 and during this time also cared for my father for a period of about six months in 2013. The staff provided an excellent standard of care to my parents and also considerable support to the family - not just on a personal level but also in dealings with agencies such as Social Services and various NHS departments.

What they gave me and other family members was a feeling of confidence that our parents were being looked after not just in a professional manner but also by staff who genuinely cared. This eases considerably any anxieties family may have especially as many lived in other parts of the country.

In visiting my parents over the four year period I found the high level of care to be reflected not just in those employed as carers but in all staff whether they be management, on reception, in the kitchens or cleaning.
I would recommend Harleston House to anyone in the Lowestoft area looking for a high quality care home.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mum has been a resident at Harleston Care Home for over three years, she has dementia and has been looked after extremely well by all the staff, who's care, commitment and dedication to their job's help her challenging behaviour and needs. The staff are always friendly and helpful and really seem to enjoy being with all the residents. There is a very enthusiastic activities team, and the food is of a very good standard. The home is kept in excellent order and is very clean inside and out. I feel very fortunate to have found such an outstanding home for my mum.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has been living in Harleston House since the end of September 2015. It has been the best decision ever for mum and all the family. It was hard at first for mum, but with the kindness and professionalism of all the staff, mum is safe, happy and well taken care of.
It's lovely to see her smile and take control of her life, even though it is confused and mind flitting, there is always someone there to guide her, to help her, to comfort her, and especially make her laugh.
The family are now at ease, the pressure is off and quality time is spent with mum.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff really care about the individuals and make sure everything is okay. As soon as there is any issue with health the doctor is contacted straight away. The activities laid on and varied. The meals are excellent. I couldn't have placed my mum in a better place, it is comforting to know that she is safe and well cared for. The staff and manager do a terrific job and I would gladly recommend them.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brilliant - the Manager of Harleston House does her position to the highest standards. Brilliant - the staff are dedicated and professional in every way and give me total respect.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been going to this place for nearly five years. I trust all the staff as they are friendly to me and my wife and the other patients. I am slightly disabled myself and I am treated more or less as a patient.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother feels that she is being genuinely cared for, rather than being 'in care'. All the staff, housekeeping, catering, personal care and management demonstrate a positive 'client focus' which enables my mother to maintain her individual personality and sense of independence regardless of her increasing physical frailty and cognitive decline.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has now been a resident of Harleston House for over two years. She has good and bad days in herself, however the staff handle her very well. She is always well presented, clean and cheerful. The room is well maintained, bright and fresh. She enjoys the activities which are provided and gives them all a chance to participate in a memory jogging experience. Highly recommended.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A very good home. Friendly staff . Always clean and a lovely smell. Fresh flowers always. A lovely greeting and first impression when entering.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When Dad needed to be cared for outside his home we were naturally concerned about the quality of care we would find. After visiting several homes, we found Harleston House, and three years on, we have not looked back. The staff are kind and caring, keep us up to date with anything concerning Dad's health and welfare. They are quick to respond to medical needs, and ensure he is comfortable. The home itself is clean, smells fresh and is bright, light and comfortable. The team constantly tries out new ideas to improve the lives of the residents and the visits from their families, for example the 'Olde Worlde' tea room. Since the arrival of the new activities team, we cannot speak highly enough of the entertainment and activities on offer to the residents. Hardly a day seems to go by without us seeing lovely photographs of the residents engaged in fun, be it watching local children dancing, joining in a singing competition, or dancing the night away at the Christmas Party.
Dad is provided with a wide variety of home cooked foods, which always look appetising, and adjustments made to his care are made as his individual needs develop. He seems very very settled and happy in his own way, and we couldn't be more satisfied. Thank you so much.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When hearing a Christmas party had been arranged by a local hotel for the residents of Harleston House I wondered how successful it would be. However 36 residents were transported to the venue where they were entertained by a live band including singers, and fed a lovely buffet, their faces were a picture as even if they weren't able to join in the dancing, they enjoyed watching those that could. The carers were on constant watch to make sure everyone was happy. A minibus was there to return anybody who became tired before the time arranged to leave it was incredible I was really impressed.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has dementia and Alzheimer's and when she entered home was in a very anxious, confused and stressed state. Harleston House staff understood her condition and settled her into the home within just days. The transformation in my mothers happiness and confidence was enormous and she is now content, happy, confident, chatty and feels valued and has a really good quality of life. The home organises many activities both in and outside the home, which keeps residents occupied, feeling valued and happy. It is the best home I could have wished my mum to be in.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

After having inspected several care homes in this area we were recommended to Harleston House. The brochure seemed quite impressive and upon inspection we were delighted with what we saw. The building was in excellent condition in pleasant surroundings and entry area welcoming yet secure. Interior was spacious and well equipped with comfortable furniture and bedrooms en suite and spotless. Above all we experienced very fresh and sweet air everywhere! The staff have always been helpful and caring in everyway. Daily menus are provided in the dining room for each table and the food is very good. Visitors are always welcomed and refreshments offered. Regular activities are organised for the patients. Top class!

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother became a resident at Harleston House in November 2007 due to her mobility and onset of dementia, her care was impeccable. She was treated with dignity and love right up until she passed away at the home in March 2013. My father became unable to remain in his home in March 2011 after a series of mini strokes and joined my mother at Harleston House where he still lives. I cannot thank the staff enough for the care and love they have both received while living there. The staff have become good friends and i can have peace of mind 24/7.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to say how well I think Harleston House is run. The level of care and support to each resident is extremely good. It is heart warming to see such respect given to the residents. I would not hesitate in recommending Harleston House to anyone who is looking for a good care package.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has mental illness but sometimes she returns to us. The care she receives from all at Harleston House is always of the highest standard. Staff are caring, loving and extremely professional. No matter what problem arises the staff and manager deals with it in a non evasive manner to mum or myself. Always notifying me if a doctor is needed or telling me any problems which have occurred. The home is kept in a very clean and pleasant state. Never smelling which i hate! Residents kept clean and well looked after. Their meals are well thought out and always plenty of change in menus. A wonderful place to live if a residential home is needed. Highly recommended.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is very well looked after and kept very clean and smart as is her room. Al the carers seem to have an affection for her and all her needs seem to be met and for a 104 year old lady this is great. My greatest complement I can make is that the home does not smell like an old peoples home.

How likely would you be to recommend Harleston House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

March 2014

Job Vacancies

There are no jobs posted yet for Harleston House

Staff Profiles

Susan

Susan Graham

Job Title: Manager

Description:

Hello, I’m Susan Graham I am the manager of Harleston House. I pride myself on leading a care team providing a very high quality of care for residents. My team and I encourage residents to maintain the lifestyles they are used to whilst maintaining a safe environment for them to live. My personal philosophy here is 'I don’t come here to work, I come and live around the residents offering them companionship, support and encouragement in all aspects of their lives.'
I involve residents as much as they wish in making decisions in all areas of their home. My passion, drive and commitment to Harleston is well supported by all my team, residents and relatives involved with Harleston House. My door is always open and myself, deputy and team always have time to listen

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Harleston House