St Marys, Ipswich, Suffolk
St Marys, Ipswich, Suffolk
St Marys, Ipswich, Suffolk

St Marys, in Ipswich, is a purpose-built facility supporting older people with physical frailties to live a comfortable lifestyle, as well as specialising in dementia care.

Other areas in which care workers are experienced are post-operative care, respite, convalescent care and palliative care.

Nurse call systems are in place so residents can always contact professionals and needs are regularly assessed to ensure provision is appropriate.

Group: Anchor

Person in charge: Karen Curle (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 59 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 59

Shared Rooms: 0

Rooms with ensuite WC: 59

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on St Marys: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.8 St Marys has a Review Score of 8.8 (8.806)

The Review Score of 8.8 (maximum of 10) for St Marys is based on 10 Review/Recommendations in the last 2 years. This Review Score of 8.806 is made up of a Quality Score of 4.467 Points (maximum of 5) relating to the rating and a Quantity Score of 4.339 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.806 for St Marys is based on 10 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.467 for St Marys is calculated as follows: ( (65 Excellents x 5) + (47 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 120 Ratings = 4.467

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.339 for St Marys is calculated as follows:

      1. 10 Positive Reviews = 3

      2. 0.1 x 10 Positive Reviews = 1.000

      3. (10 Positive Reviews ÷ 59 Registered Beds) x 2 = 0.339

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend St Marys?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Marys

  • Daughter of Resident/Service User
    5
  • Wife of Resident/Service User
    2
  • Private Carer of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

10 Reviews is 4.5 out of 5

An excellent care provider. Mum's needs are always met with care and dignity. Any issues are always sorted out immediately. Management and staff are excellent, approachable and part of our lives. My mum is very happy and content.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

These last 2 days I have been visiting my sister, she recently moved into residential dementia care, as I come over 400 miles away I have spent 10 hours a day locked into a ward. Dementia patients all have their own life stories and I have grown to know and admire them immensely.
From the 100 year old lady who rules the house as queen to the gentleman (once a mechanic) who has an invisible tape measure and does mime maintenance on everything to the other gentleman who reassures everyone of the love he and his wife share and how he is going back home to live tomorrow!!
The lady with her handbag and coat on, always ready to leave. My sister is unable to communicate but I feel very happy that she is here. Working with dementia is challenging but I have now seen the total dedication, love and patience the staff show at all times. Tensions and situations can become volatile very quickly and staff deal with everyone with grace, understanding and love.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Took time choosing placement for my ex-wife who has a dementia related illness (aphasia) and were appalled at some of the homes we visited. St Mary's was a blessing and faultless, from building/layout, and staff were excellent and we had no qualms in accepting this for the person in our care (her son, sister and myself). Subsequent visits and staff care and help have been impeccable.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mum was a resident at St Marys Holbrook for 18 months, she was suffering from Alzheimer's, bit still got around the home with an aid of a zimmer frame. She was very happy in her own little world and got on very well with all of the staff.
The staff were all very good with her and treated her with great care, dignity and very patient when she was confused and awkward. As her only son I was very pleased with everything the home did for mum and myself.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

St Marys is a lovely welcoming home. My mother is very happy here and I haven't seen here dance like I saw her dance in the corridor for years. The food looks good and there is always plenty to drink whenever I have visited. All the staff are helpful and kind and very friendly. My mothers room is bright and cheerful and clean, the gardens are lovely.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are lovely they look after my husband with care and love, they are always ready to help me with any worries or problems I might have. I am pleased I found St Marys.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care and support that my dad receives at St Marys is very much appreciated by our family. All the staff, at every level, treat my dad with dignity respect and kindness. Any concerns or worries we have had about my dad's care have been addressed immediately by the home care manager in a prompt and effective manner. I would have no hesitation in recommending St Marys, it is a very special place!

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband seems to have settled now in St. Mary's after just a few weeks. I believe this is due to the excellent attention he is receiving from all members of the staff.
The new Manager has improved the standard of the home i.e decorating bedrooms, improved the meal menu and has implemented activities for the residents to take part in and enjoy. In just a few weeks of joining the company.
The residents all appear to be happy and well cared for and join in with the activities.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother lives on the dementia wing at St Mary's Holbrook. The home is clean and pleasant. My mother's room was painted in a colour she liked. Above all the carers are all lovely caring people, who do all they can to help the residents. I would not hesitate in recommending this care home. Which I have already done.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Mum seems very settled at St Mary's after spending some time in respite care at two other homes which she did not like. All the residents look well cared for, tidily dressed, hair done etc. Staff generally seem cheerful and busy, but not too busy to help us if needed e.g finding batteries for TV remote control. Mum complains about the food, but to us the menus look varied and interesting so we think this is just her way.

How likely would you be to recommend St Marys? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

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Staff Profiles

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Care Home Idol 2016

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