Carlton Mansions Care Home

8 Apsley Road, Clifton, Bristol BS8 2SP

Carlton Mansions Care Home, Bristol, Bristol
Carlton Mansions Care Home, Bristol, Bristol
Carlton Mansions Care Home, Bristol, Bristol

Carlton Mansions is located in Clifton, and has easy access, fine accommodation, and immediate and extensive links with the local community. The home provides residential and dementia care.

This fine period town house has the personality of a superior private residence. The Carlton has been tastefully converted and extended to provide hotel like accommodation for up to 24 ladies or gentlemen requiring dementia care, in mainly en-suite rooms.

The rooms in this delightful residence are for single occupancy (most are en-suite), although two of the rooms are large enough for sharing.

Carlton Mansions is superbly appointed with fine furnishings and decor, with a large reception and dining room.

A wide range of expertly presented food is served with meals being based on traditional cooking using fresh produce. Special diets are catered for and daily choices are available.

Meals are served to suit the convenience of residents, and can be served in the privacy of bedrooms or at the table in the dining room.

A hair stylist visits the home and a range of complementary therapies can be arranged. The recreation and activities team oversee everything from exercise sessions and reminiscence to music afternoons and painting. Activities are planned with input from residents and their families to make sure everyone has something to be getting involved with.

Group: brighterkind

Person in charge: Annette Prosser (Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 24 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 24

Rooms with ensuite WC: 23

Facilities & Services: Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Carlton Mansions Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9 Carlton Mansions Care Home has a Review Score of 9 (9.025)

The Review Score of 9 (maximum of 10) for Carlton Mansions Care Home is based on 8 Review/Recommendations in the last 2 years. This Review Score of 9.025 is made up of a Quality Score of 4.558 Points (maximum of 5) relating to the rating and a Quantity Score of 4.467 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.025 for Carlton Mansions Care Home is based on 8 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.558 for Carlton Mansions Care Home is calculated as follows: ( (58 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 95 Ratings = 4.558

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.467 for Carlton Mansions Care Home is calculated as follows:

      1. 8 Positive Reviews = 3

      2. 0.1 x 8 Positive Reviews = 0.800

      3. (8 Positive Reviews ÷ 24 Registered Beds) x 2 = 0.667

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Carlton Mansions Care Home?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carlton Mansions Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

4 Reviews* is 4.4 out of 5

*The Average Rating only uses ratings from the 4 reviews. Ratings from the 4 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

The layout of the room has been improved with an open, more friendly atmosphere in the main sitting rooms where activities can be shared. There is a new management structure which has dynamic plans for making the home more dementia aware, since so many of the residents suffer from this. There is a new activities leader and although this is 'early days' there are plans to ensure there are varied, appropriate stimuli which are of vital importance to us. The daily care continues to be excellent. It would be nice to see more use of the outside space to ensure residents experience fresh air/sun.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My husband has been in the care home three months new and has taken some time to settle down. I must commend the staff for their patience with him, as he is very stubborn, and can be demanding. I am not sure how often I should visit as it seems to upset him wanting to come home though he can't remember where "home" is. The staff tell me he is alright when I am not there. I have been visiting twice a week. I live in another home and there is no provision for any residents who need care. (I am 90 years old)

How likely would you be to recommend Carlton Mansions Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mam has been on "end of life " care over the past week. At all times all the staff have shown great empathy with her considerable needs. We as a family have been kept informed at all times and it is a great comfort to us all that she is being so well cared for by all. Thank you!! Cannot comment on recent activities.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been a guest at Carlton Mansions for several years now and I purposely use the term guest, rather than resident, because Carlton has such a wonderful feel of an extended family home. I have always been delighted by the levels of care and thoughtfulness given by the whole team and the way they treat their guests as friends and family.
There is a great feeling of warmth and happiness when you visit (and you are not restricted to 'visiting times') and you are greeted by the team as an old friend.
I have seen the team (from management to care staff to admin staff) interacting with the guests and they are always treated with respect and dignity and encouraged (but not forced) to join in any activities (of which there are many) that might be taking place.
With some of the sad headlines you often see about poor care of the elderly and vulnerable, it is so reassuring to know my mother is at Carlton and is given the highest levels of care. I cannot speak highly enough of the team.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

the staff and manager are all caring and cater for all mum's needs.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff and overall is excellent.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I believe mother may benefit from an assisted walking frame. She is very unsteady and needs assistance with walking. I am very happy with the standard of care mother is receiving.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I want to thank Elaine Stephens and her team of lovely staff who are so friendly, cheerful and positive for helping Mum settle in and have wonderful care that she needed. The staff were also so helpful to me and went out of their way to support us all.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Carlton Mansions Care Home

Job Vacancies

Staff Profiles

No image found

Dean Goodall

Job Title: Maintenance

Description:

Carlton Mansions has a fantastic and very friendly team.

I have worked at Carlton Mansions for the past 5 years and i just love the job i do. Residents are always able to speak to me and ask for me for any little jobs which need doing in their bedrooms. They are the most skilled and wonderful people and i get on with all of them and their relatives. It is a lovely feeling that you can help someone and they appreciate what you do for them. They feel so comfortable wityh me and ask me to make tea for them or just to sit and talk to them. One resident treats me as her son and she is always waiting for me in the morning to sit and chat to her. I make the gardens look nice so residents and relatives can sit out and enjoy the colourful flowers and water features. I get on well with our manager and all the team working at Carlton Mansions - they make me feel part of the family.
Specialisms

Maintenance

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Carlton Mansions Care Home