Carlton Mansions Care Home

8 Apsley Road, Clifton, Bristol BS8 2SP

Carlton Mansions Care Home, Bristol, Bristol
Carlton Mansions Care Home, Bristol, Bristol
Carlton Mansions Care Home, Bristol, Bristol

Carlton Mansions is located in Clifton, and has easy access, fine accommodation, and immediate and extensive links with the local community. The home provides residential and dementia care.

This fine period town house has the personality of a superior private residence. The Carlton has been tastefully converted and extended to provide hotel like accommodation for up to 24 ladies or gentlemen requiring dementia care, in mainly en-suite rooms.

The rooms in this delightful residence are for single occupancy (most are en-suite), although two of the rooms are large enough for sharing.

Carlton Mansions is superbly appointed with fine furnishings and decor, with a large reception and dining room.

A wide range of expertly presented food is served with meals being based on traditional cooking using fresh produce. Special diets are catered for and daily choices are available.

Meals are served to suit the convenience of residents, and can be served in the privacy of bedrooms or at the table in the dining room.

A hair stylist visits the home and a range of complementary therapies can be arranged. The recreation and activities team oversee everything from exercise sessions and reminiscence to music afternoons and painting. Activities are planned with input from residents and their families to make sure everyone has something to be getting involved with.

Group: brighterkind

Person in charge: Annette Prosser (Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 24 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 24

Rooms with ensuite WC: 23

Facilities & Services: Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Carlton Mansions Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Carlton Mansions Care Home has a Review Score of 9 (8.987)

The Review Score of 9 (maximum of 10) for Carlton Mansions Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Carlton Mansions Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.404 for Carlton Mansions Care Home is calculated as follows: ( (22 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 47 Ratings = 4.404

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.583 Points relating to the number of positive Reviews for Carlton Mansions Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 4.8 positive Reviews (24 registered beds ÷ 5). 4 Reviews ÷ 4.8 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carlton Mansions Care Home?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carlton Mansions Care Home

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Wife of Resident/Service User
    1

The layout of the room has been improved with an open, more friendly atmosphere in the main sitting rooms where activities can be shared. There is a new management structure which has dynamic plans for making the home more dementia aware, since so many of the residents suffer from this. There is a new activities leader and although this is 'early days' there are plans to ensure there are varied, appropriate stimuli which are of vital importance to us. The daily care continues to be excellent. It would be nice to see more use of the outside space to ensure residents experience fresh air/sun.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My husband has been in the care home three months new and has taken some time to settle down. I must commend the staff for their patience with him, as he is very stubborn, and can be demanding. I am not sure how often I should visit as it seems to upset him wanting to come home though he can't remember where "home" is. The staff tell me he is alright when I am not there. I have been visiting twice a week. I live in another home and there is no provision for any residents who need care. (I am 90 years old)

How likely would you be to recommend Carlton Mansions Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mam has been on "end of life " care over the past week. At all times all the staff have shown great empathy with her considerable needs. We as a family have been kept informed at all times and it is a great comfort to us all that she is being so well cared for by all. Thank you!! Cannot comment on recent activities.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been a guest at Carlton Mansions for several years now and I purposely use the term guest, rather than resident, because Carlton has such a wonderful feel of an extended family home. I have always been delighted by the levels of care and thoughtfulness given by the whole team and the way they treat their guests as friends and family.
There is a great feeling of warmth and happiness when you visit (and you are not restricted to 'visiting times') and you are greeted by the team as an old friend.
I have seen the team (from management to care staff to admin staff) interacting with the guests and they are always treated with respect and dignity and encouraged (but not forced) to join in any activities (of which there are many) that might be taking place.
With some of the sad headlines you often see about poor care of the elderly and vulnerable, it is so reassuring to know my mother is at Carlton and is given the highest levels of care. I cannot speak highly enough of the team.

How likely would you be to recommend Carlton Mansions Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Carlton Mansions Care Home

Job Vacancies

Staff Profiles

No image found

Dean Goodall

Job Title: Maintenance

Description:

Carlton Mansions has a fantastic and very friendly team.

I have worked at Carlton Mansions for the past 5 years and i just love the job i do. Residents are always able to speak to me and ask for me for any little jobs which need doing in their bedrooms. They are the most skilled and wonderful people and i get on with all of them and their relatives. It is a lovely feeling that you can help someone and they appreciate what you do for them. They feel so comfortable wityh me and ask me to make tea for them or just to sit and talk to them. One resident treats me as her son and she is always waiting for me in the morning to sit and chat to her. I make the gardens look nice so residents and relatives can sit out and enjoy the colourful flowers and water features. I get on well with our manager and all the team working at Carlton Mansions - they make me feel part of the family.
Specialisms

Maintenance

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Carlton Mansions Care Home