Katherine House

Cote House Lane, Westbury-on-Trym, Bristol BS9 3UW

Katherine House, Bristol, Bristol
Katherine House, Bristol, Bristol
Katherine House, Bristol, Bristol

Katherine House is a purpose-built residential home designed to maximise views, natural light and a sense of well-being for each resident.

Fully qualified and experienced staff provide ‘24-hour’ round-the-clock care as well as respite care for those with low-level needs. The residents' individual needs are constantly monitored and their care is reviewed and updated on a regular basis.

The design of the home ensures all areas are easy to navigate and are relaxing places for the residents. The home offers spacious en-suite bedrooms equipped with an electric bed, flat-screen television, telephone and comfortable, modern furniture. Residents are also encouraged to personalise their rooms to create a ‘homely’ environment.

There are opportunities for residents to stimulate interests and participate in activities which includes in-house entertainment as well as local trips into the community.

Group: The Cote Charity

Person in charge: Vivienne Withers (Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 41 residents

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 41

Weekly Charges Guide: Personal Care Single £721 – £752

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From within Bristol: Katherine House is situated off Cote Road at the top of Parry’s Lane/B4054. The nearest major road is Westbury Road/A4018 (White Tree roundabout).

By car, stay on Cote Road as it bears left on to Cote House Lane – Katherine House is situated at the very bottom of the road.

Bus routes include the numbers 1, 41 and 54, all of which have stops near the White Tree roundabout.

On foot, take first turning on right off Cote Road into Cote Drive (signposted Private Road)and follow the road to Cote House at the end of the drive directly in front of you. Follow the tarmac path across The Cote Charity garden to Katherine House.

Visiting:

Visiting can be at any time but please try to avoid meal times, which are 12.30 for lunch and 5.30 for supper.

Parking:

Car parking available

Latest CQC* Report on Katherine House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Katherine House has a Review Score of 8.7 (8.727)

The Review Score of 8.7 (maximum of 10) for Katherine House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Katherine House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.861 for Katherine House is calculated as follows: ( (62 Excellents x 5) + (10 Goods x 4) ) ÷ 72 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.866 Points relating to the number of positive Reviews for Katherine House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8.2 positive Reviews (41 registered beds ÷ 5). 3 Reviews ÷ 8.2 Target = 0.366

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Katherine House?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Katherine House

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    1

My mother spent her last three years at Katherine House
We found the home to be very well run.
All staff showed genuine kindness and care, to the extent that several felt like friends.
There is as much activity as the resident desires and warm human contact so that I always felt confident that my mother was as happy and safe as possible.

How likely would you be to recommend Katherine House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been resident at Katherine House for 2 and a half years. She has her own room with TV and phone, ensuite shower room and some of her own furniture. She has also got family photos etc. hung on her walls. The home is very secure - only one entrance- and you have to sign in and out. The staff are marvellous and treat my Mum as if she was their own mother. For a residential home, they go beyond the care you would expect. Activities are every weekday as well as a hairdressing salon, visiting podiatrist and the local shops offer a service too and newspapers are delivered. Food is good and served in their room or dining room.

How likely would you be to recommend Katherine House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is so happy and content at Katherine House. The staff look after her really well- chatting to her and cheering her up. I visit mum 2/3 times a week. I am free to visit anytime and this is indicative of what a well run, clean, lovely place it is. I have never smelt that awful smell often associated with old people's homes. The staff take a pride in keeping the home and residents clean and looked after. During the week there are plenty of activities to stimulate and interest the residents. I would thoroughly recommend Katherine House to anyone who wants a well run, caring home for their loved ones when they are unable to maintain and run their own home.

How likely would you be to recommend Katherine House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mama has been in Katherine house for nearly two years. I live overseas and am at ease every time I leave as the staff are all so caring and helpful.
I sometimes have lunch or tea here which is well presented and quite tasty. Only one time recently the expected fish fingers turned out to be a rather difficult to cut fish cake.... But mama enjoys her food and her weight has kept steady.

Christmas was very well done, with lovely decorations and the staff were really in the spirit. Well done all of you!

In the springtime and summer the outside terrace is lovely for the residents to get fresh air. Mama's favourite place. The surroundings are really lovely with all the trees in the background.

Well done also for the Daily activities, quite a variety although Mama loves her siesta !

Keep up the good work !

How likely would you be to recommend Katherine House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is a lovely modern care home, set in a nice peaceful position, the staff are wonderful and the rooms are well appointed, this was Grans second stay at Katherine House, making our choice of home more easy, as we knew she would be well cared for by the very attentive staff.

How likely would you be to recommend Katherine House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Father resided at Katherine House from October 2012 until his death in July 2015 and my Mother was there from July 2013 until her death in February 2014. Both were looked after superbly. I cannot fault the care they received or the kindness of the staff.
From the manager down all the staff carried out their duties to a high standard.
The cleanliness of the home, the catering and facilities are second to none.
I am so pleased and grateful that we chose Katherine House for my Parents final years as I know they were happy and felt safe.

How likely would you be to recommend Katherine House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Katherine House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Katherine House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Katherine House