Katherine House

Cote House Lane, Westbury-on-Trym, Bristol BS9 3UW

Katherine House, Bristol, Bristol
Katherine House, Bristol, Bristol
Katherine House, Bristol, Bristol

Katherine House is a purpose-built residential home designed to maximise views, natural light and a sense of well-being for each resident.

Fully qualified and experienced staff provide ‘24-hour’ round-the-clock care as well as respite care for those with low-level needs. The residents' individual needs are constantly monitored and their care is reviewed and updated on a regular basis.

The design of the home ensures all areas are easy to navigate and are relaxing places for the residents. The home offers spacious en-suite bedrooms equipped with an electric bed, flat-screen television, telephone and comfortable, modern furniture. Residents are also encouraged to personalise their rooms to create a ‘homely’ environment.

There are opportunities for residents to stimulate interests and participate in activities which includes in-house entertainment as well as local trips into the community.

Group: The Cote Charity

Person in charge: Vivienne Withers (Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 41 residents

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 41

Weekly Charges Guide: Personal Care Single £721 – £752

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From within Bristol: Katherine House is situated off Cote Road at the top of Parry’s Lane/B4054. The nearest major road is Westbury Road/A4018 (White Tree roundabout).

By car, stay on Cote Road as it bears left on to Cote House Lane – Katherine House is situated at the very bottom of the road.

Bus routes include the numbers 1, 41 and 54, all of which have stops near the White Tree roundabout.

On foot, take first turning on right off Cote Road into Cote Drive (signposted Private Road)and follow the road to Cote House at the end of the drive directly in front of you. Follow the tarmac path across The Cote Charity garden to Katherine House.

Visiting:

Visiting can be at any time but please try to avoid meal times, which are 12.30 for lunch and 5.30 for supper.

Parking:

Car parking available

Latest CQC* Report on Katherine House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.6 Katherine House has a Review Score of 9.6 (9.592)

The Review Score of 9.6 (maximum of 10) for Katherine House is based on 16 Review/Recommendations in the last 2 years. This Review Score of 9.592 is made up of a Quality Score of 4.813 Points (maximum of 5) relating to the rating and a Quantity Score of 4.78 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.592 for Katherine House is based on 16 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.813 for Katherine House is calculated as follows: ( (146 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 176 Ratings = 4.813

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.78 for Katherine House is calculated as follows:

      1. 16 Positive Reviews = 3

      2. 0.1 x 16 Positive Reviews = 1.600 (maximum score = 1)

      3. (16 Positive Reviews ÷ 41 Registered Beds) x 2 = 0.780

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Katherine House?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Katherine House

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    1
  • Resident / Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

4 Reviews* is 4.9 out of 5

*The Average Rating only uses ratings from the 4 reviews. Ratings from the 12 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My mother is so happy and content at Katherine House. The staff look after her really well- chatting to her and cheering her up. I visit mum 2/3 times a week. I am free to visit anytime and this is indicative of what a well run, clean, lovely place it is. I have never smelt that awful smell often associated with old people's homes. The staff take a pride in keeping the home and residents clean and looked after. During the week there are plenty of activities to stimulate and interest the residents. I would thoroughly recommend Katherine House to anyone who wants a well run, caring home for their loved ones when they are unable to maintain and run their own home.

How likely would you be to recommend Katherine House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mama has been in Katherine house for nearly two years. I live overseas and am at ease every time I leave as the staff are all so caring and helpful.
I sometimes have lunch or tea here which is well presented and quite tasty. Only one time recently the expected fish fingers turned out to be a rather difficult to cut fish cake.... But mama enjoys her food and her weight has kept steady.

Christmas was very well done, with lovely decorations and the staff were really in the spirit. Well done all of you!

In the springtime and summer the outside terrace is lovely for the residents to get fresh air. Mama's favourite place. The surroundings are really lovely with all the trees in the background.

Well done also for the Daily activities, quite a variety although Mama loves her siesta !

Keep up the good work !

How likely would you be to recommend Katherine House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is a lovely modern care home, set in a nice peaceful position, the staff are wonderful and the rooms are well appointed, this was Grans second stay at Katherine House, making our choice of home more easy, as we knew she would be well cared for by the very attentive staff.

How likely would you be to recommend Katherine House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father resided at Katherine House for 2 years from aged 99 until he died peacefully there at the age of 101yrs. He really regarded the place as home, loved the staff as they did him and was exceptionally well cared for in his final days including nursing care which was highly professional and delivered in a very respectful and loving way. The management staff were also really helpful throughout his stay, the food was good and the kitchen staff lovely and the building and grounds superb - we enjoyed some beautiful times set in the gardens. The home never felt or smelt like a residential home.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The home is clean, staff are friendly and caring, residents dignity is maintained, rooms are spacious and bright. Activities are held regularly and fun for residents. The kitchen provide as variable menu as practical and the food is good. Residents feel safe and they're respected.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at this home are really good, caring, compassionate and friendly. The food is good residents preferences and whims are catered for, it is very clean and there is a lovely atmosphere. Our relative was there for more than two and a half years and was content to be there. We wholeheartedly recommend the home.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father resided at Katherine House from October 2012 until his death in July 2015 and my Mother was there from July 2013 until her death in February 2014. Both were looked after superbly. I cannot fault the care they received or the kindness of the staff.
From the manager down all the staff carried out their duties to a high standard.
The cleanliness of the home, the catering and facilities are second to none.
I am so pleased and grateful that we chose Katherine House for my Parents final years as I know they were happy and felt safe.

How likely would you be to recommend Katherine House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Katherine House is set in very pleasant environment in a nice part of the city. The individual rooms are spacious and well maintained as are the common rooms. The staff are outstanding. My father is well cared for and his individual needs are well catered for.

How likely would you be to recommend Katherine House? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As circumstances at home had not allowed a holiday for 6 years I chose this peaceful, pleasant 'rural' setting to recover from surgery and pretended I was on holiday. I enjoyed watching the birds, foxes and squirrels in the surrounding area.

No Average Rating is available*

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We feel that our father and our family were lucky to find him a place at Katherine House. There he found a home from home in a lovely location. The facilities are excellent especially the grand balcony. Visits by family and friends are welcomed and there is a consistent caring, safe and supportive environment. Staff are skilled, friendly and helpful and there is a relaxed and positive social environment. The end of life care in the last days and weeks was exceptional and exemplary and a great consolation to our family. Thank you Katherine House for everything.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at Katherine House for over 3 years, until she needed to move to receive nursing care. I cannot speak highly enough about all aspects of Katherine House. My mother was extremely well cared for by the manager and staff who treated my mother with warmth, friendliness and respect. My mother became bedbound and was unable to take part in the activities provided; nonetheless, staff would regularly pop in with a cup of tea and to say hello to her. I also appreciated the friendliness of the ancillary staff, who brought my mum's food to her. I always felt very welcome, and there was always someone to talk to about any concerns I had about my mother. A lovely place, and I highly recommend it.

How likely would you be to recommend Katherine House? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a first care home following my mothers loss of sight, it was important to choose very carefully.

No Average Rating is available*

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Katherine House staff are simply the best! A good management team and truly caring care staff helped make my mother's transition from being mostly independent to requiring supported care as easy as possible in what is a difficult time for both resident and their families.
Mum was made as comfortable as possible in a beautiful en suite room which she personalised with possessions from home, and on sunny days, open her French doors for a walk along the veranda.
A full programme of activities provided Mum with opportunities to take a role in play reading, listening to a classical violinist and her favourite poetry sessions, to name just a few. Punctuating the year, some fabulous parties took place, which was a privilege to attend.
As a family we were encouraged to be actively involved and regularly informed of events and news.
The atmosphere was cheerful, safe, clean, and very caring, and Mum felt valued, respected and loved by all. I wouldn't hesitate to recommend this wonderful home.

How likely would you be to recommend Katherine House? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Such a caring, but not patronising, staff who take the residents' wishes into consideration. The atmosphere is bright and welcoming and there are always friendly staff to lend a hand. The best we saw...by a long shot.

How likely would you be to recommend Katherine House? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Prior to my mother's decease she was happy and contented living at Katherine House and felt that the staff really cared for her as a person.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was very happy here. The staff were all helpful, considerate and caring.

No Average Rating is available*

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Submit a Review for Katherine House

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Katherine House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Katherine House