Stokeleigh, Bristol, Bristol
Stokeleigh, Bristol, Bristol
Stokeleigh, Bristol, Bristol

Stokeleigh is located in the peaceful suburb of Stoke Bishop and is situated within easy reach of all local amenities, as well as the popular local beauty spot, Durdham Down.

The home has a rich history, starting off as a Victorian town house that has since been respectfully extended and refurbished to create a combination of traditional style with modern accessibility and practicality.

Stokeleigh has plenty of communal space, including: lounges, dining rooms and a stylish and spacious conservatory. Elegant and impressive yet superbly warm and inviting, the expansive living space has been designed to incorporate the home's original features whilst providing a safe, pleasing and comfortable home for residents.

The home boasts a committed and fully-trained, compassionate and caring team that delivers the very best residential and dementia specialist care in Bristol.

The home is well known locally for its conscientious and considerate dementia care and is also staring to build an excellent reputation for its day care, which allows residents an opportunity to create and enjoy new friendships and engage in new activities. It also gives family carers a great opportunity to have their loved ones supported in a positive and engaging environment.

Stokeleigh is a family home created with three underlying values at its core. These are care, comfort and companionship.

Group: Hartford Care Ltd

Person in charge: Tracy Bird (Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 28 residents

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 28

Rooms with ensuite WC: 28

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Family and Friends are welcome to visit at any time of the day that is appropriate for their loved ones. At Stokeleigh we encourage the whole family to really make themselves at home and enjoy special time with our residents.

Parking:

There is plenty of on-site Parking

Latest CQC* Report on Stokeleigh: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 07 Sep 2016

En-suite bedroom, garden view.

Current Reviews

9.3 Stokeleigh has a Review Score of 9.3 (9.251)

The Review Score of 9.3 (maximum of 10) for Stokeleigh is based on 12 Review/Recommendations in the last 2 years. This Review Score of 9.251 is made up of a Quality Score of 4.394 Points (maximum of 5) relating to the rating and a Quantity Score of 4.857 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.251 for Stokeleigh is based on 12 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.394 for Stokeleigh is calculated as follows: ( (66 Excellents x 5) + (66 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 142 Ratings = 4.394

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.857 for Stokeleigh is calculated as follows:

      1. 12 Positive Reviews = 3

      2. 0.1 x 12 Positive Reviews = 1.200 (maximum score = 1)

      3. (12 Positive Reviews ÷ 28 Registered Beds) x 2 = 0.857

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Stokeleigh?

  • Extremely LIKELY
    2
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Stokeleigh

  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

7 Reviews* is 4.2 out of 5

*The Average Rating only uses ratings from the 7 reviews. Ratings from the 5 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

I visit my old friend frequently, usually once a week. Her eldest son is a friend mine. I am most impressed with this care home where my friend is happy. When I visit there are several members of staff around. One in particular is always conducting quizzes, scrabble etc. There is frequent entertainment from outside people. My church visits twice monthly once for singing and once for Holy Communion. This is a well run, clean and happy home.

How likely would you be to recommend Stokeleigh? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All I can say is I am happy with my husbands treatment at the home and he seems happy to be there.

How likely would you be to recommend Stokeleigh? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent caring environment. My mother in law had a difficult, unsettled period when first going there. The staff made changes and suggestions to enable her to settle. The staff are well trained with an excellent manager. All are always pleasant and well informed. They seem to go the 'extra mile'. I would recommend Stokeleigh to anyone looking for a caring, well run residential environment. They are particularly knowledgeable and experienced in dementia care. They treat residents as individuals and utmost kindness. Also the home is a fantastic building in a great location.

How likely would you be to recommend Stokeleigh? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Stokeleigh has lost a number of staff earlier in the year which led to a general degradation of both cleanliness and care particularly at weekend. Has improved recently but available staff to carry out showering and ensuring cleanliness of residents continues to be a challenge. Biggest issue is gaining access visitors are kept waiting at the front door for unacceptable period.

How likely would you be to recommend Stokeleigh? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident for several years. Her care is excellent. The staff treat mum with respect and encourage her to join in the many activities. The manager is very efficient and know the residents and her needs very well. My sister and i have never doubted that mum truly "landed on her feet" when she moved in.

How likely would you be to recommend Stokeleigh? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A few problems when settling in - was moved and is now happier.

How likely would you be to recommend Stokeleigh? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I have found the care home to be caring and considerate in looking after my mother. My mother always appears content and well fed. The staff are always helpful and friendly.

How likely would you be to recommend Stokeleigh? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Well run care home. Staff look after residents well.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The environment in Stokeleigh is lovely, relaxed, friendly and warm. There is space in the various rooms for residents to find quiet with relatives when needed. My mother enjoys the food and the staff area all kind and supportive.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Very kindly staff who are well trained in dementia care. Always have time to talk/discuss any issues. Food is excellent and rooms warm and comfortable.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Aiming at a very high standard with a relatively young and very caring staff.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Small home with friendly atmosphere. All staff including housekeeper and chefs are caring to residents. pleasant rooms and lovely gardens.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2016

September 2013

Job Vacancies

Staff Profiles

Alex

Alex Mazur-Kruszynska

Job Title: Home Manager

Joined: 2007

Description:

Alex was promoted from Senior Carer to Deputy Manager at Stokeleigh in April 2011 and then to Home Manager in 2016.

Alex joined the team at Stokeleigh in January 2007 and has enjoyed a varied background in care, including experience of working with disabled children and older people. Alex has worked hard to gain a number of relevant qualifications including, her NVQ Level 3 in Health & Social Care and her Diploma Level 5 in Leadership.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Stokeleigh