Menwinnion Country House Care Home

Menwinnion Country House, Lamorna Valley, Penzance TR19 6BJ

Menwinnion Country House Care Home, Penzance, Cornwall
Menwinnion Country House Care Home, Penzance, Cornwall
Menwinnion Country House Care Home, Penzance, Cornwall

Menwinnion Country House Care Home is located in scenic grounds and provides a care service based upon a vision for fine retirement, alongside in-depth care expertise ideal for both short and long-term needs.

Convalescence and respite care is available, with all provision tailored to personal requirements and carried out with kindness, discretion and understanding.

The provider is committed to high standards of care, while adhering to an environmentally-friendly company philosophy.

Group: AbleCare Partnership

Person in charge: Gillian Payne (Registered Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 40 residents

Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Anorexia/Bulimia/Self Harming • Cancer Care • Hearing Impairment & Deafness • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 40

Rooms with ensuite WC: 39

Weekly Charges Guide: Personal Care Single £640 – £1250

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Menwinnion Care Home is located in Lamorna
Valley on the southwest tip of Cornwall, which
is 5 miles from Penzance.
On arrival in Penzance as you pass the British Rail
Station on the left follow the road along the seafront
towards Newlyn. At Newlyn continue along the
B3315 in the direction of Lamorna and Porthcurno,
travel through Sheffield before passing the turning
marked to Lamorna. At the top of the hill turn left at
sign for Menwinnion.

Visiting:

Menwinnion Country House Care Home has its own transport arrangements for regular local trips and transporting residents to
various clinics or medical appointments.

Parking:

Residents are welcome to bring their own transport.
Menwinnion Country House Care Home has plentiful visitors parking.

Latest CQC* Report on Menwinnion Country House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 19 Sep 2016

Free Taster Day!! Come along and join in with our activities, have lunch and then enjoy the afternoon entertainment, all for free!** There is no 'hard sell' or even a sales person. You will either like us and want to come back or not. Our Brand New Rooms are now available but selling fast and we are taking bookings late into 2016** We offer Care, Respite, Extended Respite, Holiday or give your Carer a break by staying with us for a few days or a few weeks. Advanced bookings taken.

Current Reviews

9.1 Menwinnion Country House Care Home has a Review Score of 9.1 (9.094)

The Review Score of 9.1 (maximum of 10) for Menwinnion Country House Care Home is based on 13 Review/Recommendations in the last 2 years. This Review Score of 9.094 is made up of a Quality Score of 4.494 Points (maximum of 5) relating to the rating and a Quantity Score of 4.6 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.094 for Menwinnion Country House Care Home is based on 13 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.494 for Menwinnion Country House Care Home is calculated as follows: ( (111 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 156 Ratings = 4.494

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.6 for Menwinnion Country House Care Home is calculated as follows:

      1. 12 Positive Reviews = 3

      2. 0.1 x 12 Positive Reviews = 1.200 (maximum score = 1)

      3. (12 Positive Reviews ÷ 40 Registered Beds) x 2 = 0.600

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Menwinnion Country House Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Menwinnion Country House Care Home

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    3
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

6 Reviews* is 4.3 out of 5

*The Average Rating only uses ratings from the 6 reviews. Ratings from the 7 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

The service and care is top class, meals are lovely and varied, caring nature of the carers is superb, rooms are lovely. Management are very kind, helpful and understanding. A really good home.

An extra toilet on the main floor might be helpful.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Understanding the elderly to fullfill their needs is top of the league.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It was the first time my father had been in a care home and his first stay was a great success. His taster day the month before allowed him too meet the staff and understand what his respite stay would be about. So on his arrival for his week stay things were familiar to him. All the staff were friendly, professional and very welcoming. When we picked him up at the end of the week he said how well he had been looked after, how lovely the food was and how comfortable he had been. It's a great reassurance to know that he was safe and so well cared for whilst we were away. He so enjoyed himself that he is already talking about what he will do when he stays again in June.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although I was glad and grateful to be given a room initially at Menwinnion. I find myself being totally unable to recommend them. There are good points: The food by one Chef in particular was SO amazing (I'll certainly miss this!), and the views are indeed beautiful and therapeutic. There are mostly, some lovely Carers here...both male and female with a range of ages and personalities. Some of them really do seem to love caring for others. Some Staff however don't seem as happy in their work. I also found some of those 'in charge' to be very judgmental, uncaring, and unprofessional, attitudes which I feel unfortunately have rubbed off on a few of the staff, lowering general morale. The current Manager (who is on holiday) I have to say has been EXCELLENT, so maybe when they return, things might improve! Thank you to those who did give me the respite care I needed, some very kind people working in difficult circumstances...but I feel totally relieved to be free of the chaotic management style.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Unlikely

Average Rating: 

 1.6 out of 5

Overall Standard: Very Poor

Facilities: Poor

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Good

Staff: Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Very Poor

Rooms: Satisfactory

Value for Money: Very Poor

David McInulty, Director at Menwinnion Country House Care Home responded to this review on 26 Jul 2016:

We listen to all our resident’s feedback and we are sorry to note some of the comments in your review on this occasion. However, we are pleased to see that there were still positive aspects to your review and that most importantly you have identified particular members of staff who are excellent and love caring for others. At Menwinnion we pride ourselves on our caring professional staff. We seek to ensure that we provide a happy environment for all our residents and that they receive high quality residential care tailored to their individual needs. We take all comments on board to enable us to make improvements where necessary which enables us to continue to maintain our excellent reputation. We thank you for taking the time to provide your feedback.

Very welcoming and friendly residents all seem very happy and very well cared for.

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is the fourth year of my parents residence at Menwinnion. I have been extremely impressed with the consistently high standard of care that they have, and continue to receive from compassionate and well-trained staff. Every care has been attended to, every effort is made to ensure that their dignity has been respected and every request that they have made, been listened to. The team are wonderful and treat everyone as members of a larger extended family. They have brought a new lease of life to my parents and I cannot rate them highly enough, by far the best service provider in the area

How likely would you be to recommend Menwinnion Country House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here for over three years. When I came here with a friend who I had lived and worked with for 64 years she was ill and died ten months later, I would recommend the care and compassion she was given. I had much love and understanding you could ever wish to have.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

the care provided is excellent. All the staff are hard working, so nice and really care. Such a lovely atmosphere - full of love, care and happiness.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father has been a resident at Menwinnion for just over a year after an urgent search by social services. It was just a fluke that the only available place was there. I am very pleased with the result. He was confused/upset/angry at first but has settled in tremendously well and is now exceptionally happy. The (majority of) staff are fabulous and he particularly loves the food. There have been a couple of incidents re other residents but staff dealt with these very well.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

I highly recommend Menwinnion Care Home they can't do enough for my dear Mother. The residents are treated like one big happy family and they are all treated with love and respect the way it should be. I know my Mother is in safe hands and in a very good place and I don't have to worry anymore. They all do a wonderful, marvelous job there. I can't thank them enough. They're all angels!

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home provides care above and beyond my hopes for my partner who has dementia and various physical problems. The staff include me in all decisions and give me great support.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Menwinnion is a very warm and welcoming home. It has such a happy atmosphere on walking in there. I cant fault the staff nothing is too much trouble for them no matter what time of day you visit. They are all very smiley and chatty.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Absolutely fabulous - light, airy, spotless and busy. A five star hotel with carers as staff. My dad was reluctant to go for respite but after 2 weeks he now wants to live there. Came out no longer looking frail and his speech was fluent. First time after a dense stroke in 2001. Can't praise Menwinnion enough. 10/10.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

June 2014

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Menwinnion Country House Care Home