Arcot House, Sidmouth, Devon
Arcot House, Sidmouth, Devon

Arcot House, in Sidmouth, Devon, is a twenty-three capacity care accommodation run by a dedicated team of carers, eager to provide effective care and lifestyle solutions for people with elderly care needs.

The service looks to maintain strong links throughout the local community and to empower residents in the pursuit of a satisfying retirement, with hobbies and entertainments encouraged.

Arcot House has its own stairlift and each room has both a telephone and a television point, making for good privacy though with every chance to socialise and get to know other residents and carers.

Group: Doveleigh Care Ltd

Person in charge: Samantha Evens (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 23 residents

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 23

Rooms with ensuite WC: 8

Facilities & Services: Own GP if required • Own Furniture if required • Minibus or other transport • Stairlift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Arcot House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.9 Arcot House has a Review Score of 9.9 (9.929)

The Review Score of 9.9 (maximum of 10) for Arcot House is based on 54 Review/Recommendations in the last 2 years. This Review Score of 9.929 is made up of a Quality Score of 4.929 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.929 for Arcot House is based on 54 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.929 for Arcot House is calculated as follows: ( (599 Excellents x 5) + (46 Goods x 4) ) ÷ 645 Ratings = 4.929

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Arcot House is calculated as follows:

      1. 54 Positive Reviews = 3

      2. 0.1 x 54 Positive Reviews = 5.400 (maximum score = 1)

      3. (54 Positive Reviews ÷ 23 Registered Beds) x 2 = 4.696 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Arcot House?

  • Extremely LIKELY
    49
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Arcot House

  • Resident / Service User
    25
  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    6
  • Husband of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

54 Reviews is 4.9 out of 5

I would say 'very good'. I am happy to stay at Arcot House. I think it's perfect here and I am happy to stay here.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like it here and I like the food. They are very nice.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Really pleased. Happy excellent staff. Food, care etc, no worries as all my needs always met and more.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are extremely kind and helpful. My room is lovely with beautiful views. I enjoy having my hair done by the visiting hairdresser. The food is very good and its nice having my family to come and join me for meals. I like doing the crosswords and bingo with the others, also the flower arranging and cake decorating.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think it is all good here.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Would be happy to recommend to anybody to this home. I came here for a rest as was unwell. I was happy and felt in a safe place and everybody was friendly and the staff were wonderful to us.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have spent a considerable amount of time at Arcot House over the last few weeks as a family friend of a resident. The care and consideration shown not only to the family but also to me as an outsider has been exemplary. Nothing has been too much trouble for the staff and every suggestion we made was acted upon. I have very good experience of both nursing and care homes, having had both parents, elderly relatives and a former partner all die in one or the other. I thought they all got really good care, but that demonstrated at Arcot House by all the staff surpasses it by far. It's a place I would like to spend final years in.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the moment I rang to see if there was any room for my father until he died (7 weeks) Arcot House has been AMAZING. The management are super efficient. The staff treated dad like a grandfather even when he was being difficult!! We were kept informed of every development and change in dad's condition. We live a long way away (4.5 hours away) and felt totally confident to leave dad in their care for a few days. The family and friends visiting dad were treated with respect and consideration - teas/coffee/cake/meals. I cannot thank all at Arcot House enough for their care of dad in his last few weeks of life.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father came to Arcot House after a fall. He is 98 years old and has lived independently with minimum help until then. He has been treated with the utmost care and respect, and particular attention has been paid to his wishes. As his daughter,I and all the rest of the family have been made most welcome when we visit and we have been kept up to date with his condition. Sadly his heart is now failing. As his health deteriorates, Arcot House is managing his end of life care expertly and sympathetically. As a family, we are confident that he is in very good hands.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was a resident at Arcot house for over one year before she sadly passed away at a good age of 93, mum was very well looked after and cared for, mum was very happy with all the staff and everything they did for and so was her family.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father stayed at Arcot House while we took a holiday in May. He has now stayed a few times and really enjoys his time there. He loves the girls who all fuss over him and make him feel special. He always comments on the food being really good and how he enjoys trips out in the Dove Bug 2 with the activities organiser. Each time he comes home with stories of how he makes new friends which helps when we ask if he would like to return again. The answer will always be yes as it is like a second home to him now. Thank you to all of the staff for making dads time with you all so enjoyable.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law came here on a couple of occasions and he was well looked after by all the care staff. We would recommend to anyone.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found staff usually very friendly and helpful and a good atmosphere was created of course. The food was very tasty and clean plates were achieved easily by one and all. For myself I was not put off staying again if needed.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have now stayed at Arcot House a few times for respite care and each time I have noticed improvements. The home is looking really nice, clean and has a lovely homely atmosphere. It has been refurbished to a very high standard in the last few months, which I like. The staff are so welcoming and friendly, I think of them as extended family. I now look forward to my stays here and meeting everyone during activities provided by the home. I look at it here as my second home now. I would really recommend a visit.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A happy environment and the staff were very attentive.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was wonderful food and the staff were lovely. It's been a lovely holiday.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very understanding and extremely helpful in every aspect of dads care and comfort not only towards dad but immediate family.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very friendly and caring. Entertainment good. Well looked after. Food good.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience of Arcot House is a pleasant one, i have all the facilities i need and i enjoy engaging with staff, my daughter suggested Arcot as it was the best.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my mother-in-law at least once a week and find the staff friendly. The home is very well presented and kept very clean, I can't imagine a better care home anywhere.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are wonderful - extremely caring and considerate. They certainly try and attend to all the needs of everyone living at Arcot. I am so pleased that my mother was fortunate enough to get into Arcot. I live in Canada to it is a huge relief to know that my mother is being well cared for in Sidmouth.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has only been at Arcot House for two weeks but is already feeling very much at home. From the minute she arrived she and we were made to feel very welcome and nothing was too much trouble for the staff, who have all been very kind and friendly. My mum loves her room, is being very well looked after and is enjoying the tasty meals. She was understandably very apprehensive about moving to a care home, but it has been a very positive experience for both her and us and we are very grateful to everyone at Arcot.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Food and staff are excellent. They are all so nice to me.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are lovely, and food is good. I enjoy my snacks and ice cream. The nights are quiet. I have been here around six years and I'm content.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here for a few months. I have a ground floor room. I can get in and out quickly. I like the food and going out and about in the car.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm very happy here, the staff are all attentive and kind. There is a great range of lovely food on offer. The rooms are comfortable and the home is to be recommended.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel very comfortable. My mother is looked after very well and the staff are very approachable.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like all the carers. I enjoy going in the dove bug for a ride.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found the staff extremely helpful, and in my experience and my partner and other siblings always seen the staff (all staff) to be 100% with all residents and mother could not be in a better care home.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am as happy as I can be considering I am not in my own home. The staff are very helpful.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend it to anyone. I am content and enjoy going out in the car for drives. We went to Dartmoor and it was very good.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As the main relative of a resident in Arcot House I can honestly say that every aspect of the home has impressed me. The patience, love and care exhibited by managers and staff is exemplary. The furnishings are tasteful and comfortable. Outings are many, varied and interesting and each resident is treated as an individual and the staff bend over backwards to meet their special requests and requirement. I would be very happy to live here myself.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at Arcot House since May 2014. I have nothing but praise for the staff. Mum is treated with care and kindness at all times. Everyone is so friendly towards us her family as well as to the residents in their care. I can think of no nicer place to live if 'home' is no longer
an option. It is a wonderful caring, friendly environment and knowing that mum is receiving such a high level of care helps to give us some peace of mind. We are extremely grateful that mum is being cared for in such a lovely place with such caring staff. I would be happy to recommend Arcot House to anyone.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is such a warm, caring environment where the staff try and go the extra mile for all of their residents. Always a cheerful happy place where nothing is too much trouble. Always a welcome and smile at the door, residents seem content and as happy as they can be. Entertainment and involvement encouraged at all times. Reassurance by staff and time given when needed to all.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have my own basic bedroom furniture (except for bed - sing).
The friendliness of all staff is encouraged by the pictures allowed in my room.
Freedom of movement is allowed to some degree as I'm not allowed to "travel on my own".
The d├ęcor of the home whilst I have been in residence has all be attended to in a grand manner.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent quiet, secure and comfortable home where mum feels safe and she can be cared for all day and night. She has always been happy when we visit and she is clean and tidy. She seems very comfortable with the carers and responds to them all well. It is great to know that she is being looked after so well, each and every day. Thank you all so much.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Attention and care are all first class - Thank you.

How likely would you be to recommend Arcot House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All in all, the staff are very pleasant and helpful, and the home itself is nice. There have been times due to staff shortage, where I have had to make Nan's bed, and empty sanitary bins. The atmosphere is generally a nice one, though there is always room for improvement. Nan's personal care could be better, but that depends more on Nan allowing them to help her. There are some outstanding members of staff who go the extra mile to be kind, considerate and helpful.

How likely would you be to recommend Arcot House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Keith Mills, Director at Arcot House responded to this review on 11 Dec 2015:

There has been no occasion since Doveleigh Care Ltd bought Arcot House in February this year that the home has been understaffed. As part of our quality assurance service, our staffing levels are regularly reviewed using a dependency score system.

My father moved into Arcot house in June this year. From the start of his stay the level of care from all members of staff has been excellent. The home is well managed and we are always kept informed of any issues. The quality of furniture and room decoration is very good and the food provided is of good
quality.
I was always concerned about the quality of care that my father would have but Arcot has more than exceeded my expectations

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I am very happy to leave Arcot House after visiting my husband. The staff always are very welcome, pleased to see with a smile, making it a pleasurable visit. It is very reassuring to leave knowing he's in such good hands. He is very well cared for socially with a library and lounge with first class easy choices with a multiplicity of games, an excellent fish tank with a very pleasing selection of tropical fish. There is a Stannah chair lift easy access to individual rooms. The dining room is a show piece with staff in attendance, it is a pleasure to dine.

How likely would you be to recommend Arcot House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel like heaven when I am home in Devon, to look out the window makes my cares go away. The girls are so kind they leave the rest behind. The girls are so nice - they're sugar and spice. The Manager is fair and she is always there to provide the love and care.

How likely would you be to recommend Arcot House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the staff at Arcot and the care my wife is receiving.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy indeed and well looked after. Enjoy my shopping trips and outings.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a lovely home and the staff are very kind and friendly.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I really like living here it's just like my home. The staff are all nice. I particularly enjoy the drives in the car. I have made a very good friend who I met here.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very nice home, the staff very nice and friendly. My bedroom is nice. The home let me have my cat stay with me. I enjoyed the stay and I feel a lot better.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cant fault it.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother has recently moved into Arcot House and is settling quickly. My Parents both received a very warm welcome by the Arcot Team with my Father being encouraged to visit whenever he wishes. Dad has lunch with Mum several times a week which has helped them both to accept the situation and it is good that Dad feels a little bit spoilt as well. We have been able to personalise Mum's room and bring in her own furniture and pictures making it feel more like a home from home. Since her admission Mum has had a few falls but the staff have responded to this by introducing measures to minimise the risk and by encouraging her to mobilise, which has helped her balance as well as strengthen her legs.
Arcot House is very clean, bright and fresh smelling. There is a good activities programme and Mum has been out to the local garden centre for coffee already. The food is well presented and there is a choice on the menu with different diets accommodated.
Mum has only lived at Arcot House for a short period but we are all very impressed with the home and staff and would recommend Arcot House to anyone who needs care and companionship.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff were excellent, very caring, helpful and friendly. The food was also very good and the staff assisted me as necessary at meal times. I was at Arcot House for nine days respite care and felt very "looked after" during my stay. Although wheelchair bound I still went out on two trips to the coast in their mini bus with the carer and enjoyed them. Thank you all.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

From the moment that my aunt became a resident at Arcot House she has been looked after extremely well. The staff are cheerful, efficient, welcoming and extremely thorough. The house is very clean and the staff make sure that all aspects of my aunt's well-being and needs are catered for. Nothing is too much trouble for the staff who make it a point of really knowing their clients. The staff under the excellent management have made life at Arcot for my aunt extremely happy.
Considering she lived in her previous home for 93 years swearing that she would never move this is an extremely commendable achievement and speaks volumes for the dedication of all involved. It has been a great relief for our family to see my aunt being looked after so well and in such a clean and healthy environment. I am really grateful for all that the manager and her staff have done for my aunt and am full of admiration for the manner in which they carry out such arduous work in what is always a cheerful and welcoming way. The house not only provides an excellent service within the home but also take the clients out for trips around the area - something which adds much to my aunt's enjoyment and well-being. Thank you everyone

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Arcot Care home for over ten years and has seen many changes in all this time her care has been to a very high standard. The home itself has now been updated and all rooms and communal rooms have been brought up to a very high standard. Carer are full time which means residents get to know them all and build up a good rapport with them and the carers get to know each residents needs. I understand many residents are taken out regularly to various local attractions and have entertainment in the home. Unfortunately my mothers health does not allow her to join in these activities but enjoys her many games of scrabble with a member of staff in her room. As much as possible I feel Arcot is now a "Home from Home".

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found the staff to be kind, caring and considerate. The home is clean and tidy and the rooms are bright and airy.

How likely would you be to recommend Arcot House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

All staff are very friendly, caring, helpful and supporting both to mum and her family. The premises are always clean and smell clean too! The food looks and smells very good also. All in all I couldn't wish for a better care home for mum. Mum has been at Arcot House for over a year now and we know she is safe and cared for. In fact they feel like family.

How likely would you be to recommend Arcot House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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