Group: Langton Care Ltd
Person in charge: Jan Southey (Manager)
Local Authority / Social Services: Devon County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , 24 residents
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 24
Rooms with ensuite WC: 23
Weekly Charges Guide: Personal Care Single from £650
Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Croft Lodge: click here
*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Recommendation Score: 7.9 (7.850)
The user 'Recommendation Score' (7.9 for Croft Lodge) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.
Submitted by Cassandra Pirelli (Daughter of Resident/Service User) on Saturday 7 June 2014.
I was what is probably a typical first time user of a care home - I had a pretty low view of what a care home was: smelly, dank, and where unloved people go to die. I didn't want someone I loved going into one. But well into her 90's, and with the onset of Alzheimer's, incontinence, and several falls leaving her close to immobile her quality of life at home was depreciating fast. Her own home simply couldn't offer her the care she needed. I visited a lot of places, unannounced and with a hundred questions. I looked at the residents, I smelt the place. I was looking for somewhere where the residents hadn't given up, where nobody was dribbling and ignored. I left a lot of places feeling like my heart might break. Then I found Croft Lodge. Jan the manager is a strong lady, she has high standards, knows her stuff, and never accepts second best. She clearly takes time to choose her staff, as they all are innately caring and patient. Once my godmother went in (on a temporary basis) she didn't want to leave. I visit her daily, again unannounced, and I've never seen or heard anything that makes me feel concerned. The place is homely, clean, fresh smelling, and happy. I like visiting, and I leave feeling at ease. The food is tasty, the kitchen is open 24/7, and each resident's nutrition is closely monitored. If my godmother ever gets ill, even just a niggle, the staff notice it and call a very good local doctor. There are activities, a bright dining room, and wifi in the rooms. Residents can even bring there pets to live with them. I personally think Croft Lodge is the best care home I have ever seen. I wouldn't let my godmother stay anywhere less than top notch. It's pricey, but they all are and for the peace of mind each night that she is happy and well looked after it is completely worth it. I would recommend Croft Lodge to everyone, and frequently do.
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Good
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Croft Lodge