Donnington House Care Home

47 Atlantic Way, Westward Ho!, Bideford EX39 1JD

Donnington House Care Home, Bideford, Devon
Donnington House Care Home, Bideford, Devon
Donnington House Care Home, Bideford, Devon

Donnington House Care Home is one of a group of six Residential Care Homes owned and operated by the Stonehaven (Healthcare) Group in Devon and Cornwall. As with all homes in the group each Resident enjoys a very high standard of care in a 'home and family' focused environment.

Donnington House offers 25 bedrooms (mostly single) where elderly people, elderly people with physical disability and elderly people with dementia, are expertly cared for.

There is a dedicated and highly trained Care Team whose compassion and skill make Donnington House a real HOME where frequent recommendation and positive feedback are regularly enjoyed.

Carers understand that for many the prospect of a move to a Residential Home can be a daunting one. To help dispel any concerns, carers offer free a 'Familiarisation Day' to prospective residents (so long as capacity allows) - where a prospective resident may spend a day at the home with a family member or friend.

It is the desire to ensure that all who come into contact with Donnington House leave with an overwhelmingly positive impression of the home.

Come along and see for yourselves. You will always be most welcome.

Group: Stonehaven Care Group

Person in charge: Mary Horsfield (Registered Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 36 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 30

Shared Rooms: 3

Rooms with ensuite WC: 10

Weekly Charges Guide: Personal Care Single £450 – £750 , Personal Care Shared (per person) £325 – £425

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

From 10.30 am - 10.00pm

Parking:

Parking in front of house in car park

Latest CQC* Report on Donnington House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.2 (9.242)

The Review Score of 9.2 (maximum of 10) for Donnington House Care Home is based on 10 Review/Recommendations in the last 2 years. This Review Score of 9.242 is made up of a Quality Score of 4.686 Points (maximum of 5) relating to the rating and a Quantity Score of 4.556 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.242 for Donnington House Care Home is based on 10 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.686 for Donnington House Care Home is calculated as follows: ( (81 Excellents x 5) + (37 Goods x 4) ) ÷ 118 Ratings = 4.686

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.556 for Donnington House Care Home is calculated as follows:

      1. 10 Positive Reviews = 3

      2. 0.1 x 10 Positive Reviews = 1.000

      3. (10 Positive Reviews ÷ 36 Registered Beds) x 2 = 0.556

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Very friendly staff, homely environment. Staff very attentive very well run. Managed brilliantly, nothing is too much trouble. Regular activities and singers entertaining.

How likely would you be to recommend Donnington House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nathan Stone, Director at Donnington House Care Home responded to this review on 26 Jan 2016:

Hello Geoff. Many thanks for having taken the time to write and post this glowing review. We're all delighted that you rate Donnington House so highly - your comments clearly offer great praise to our care and management team. Very much appreciated.

Staff very helpful and caring. Meals are very good. Home is run efficiently. Happy and homely atmosphere.

How likely would you be to recommend Donnington House Care Home? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nathan Stone, Director at Donnington House Care Home responded to this review on 26 Jan 2016:

Hello Cedric. Many thanks for having taken the time to write and post this review. It's always great to receive good feedback and really nice for our care teams to receive this public recognition for their hard work. We're delighted that you and your wife are happy with the service being provided at Donnington House. Happy and homely atmospheres are what we're after.

Very friendly and tidy home with very good staff.

How likely would you be to recommend Donnington House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Donnington House Care Home responded to this review on 25 Jan 2016:

Hello Brian. Thank you for taking the time to write and submit this review in relation to your experiences at Donnington House. It's always nice to see so many 'Excellent' ratings - especially when they relate to our care team members.

I enjoy going to the home to see my dad. Everyone is very pleasant. It's not nice to see dad with dementia, but I do know he is being well cared for.

How likely would you be to recommend Donnington House Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Donnington House Care Home responded to this review on 25 Jan 2016:

Hello Jennifer. Many thanks for having taken the time to write and post this lovely review of your experiences with Donnington House. It's great to hear that you enjoy visiting your Dad at Donnington and that the care team are rated so highly by you.

The staff are extremely helpful and considerate. I would have no hesitation to put any relative of mine into Donnington.

How likely would you be to recommend Donnington House Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nathan Stone, Director at Donnington House Care Home responded to this review on 05 Nov 2015:

Hello Mary M. Thank you for having taken the time to submit a review for Donnington House. We're all really pleased that your experience of Donnington is of a positive enough nature to leave you feeling confident to recommend to a relative should they need the care services provided. It's always great for the care teams to receive such public recognition as this.

Without exception the staff are all friendly, helpful and polite. They are really genuinely kind. The decor includes interesting objects e.g amonite fossils, shells, model boats. There is a bird feeder in the garden and from the windows, beautiful views across Bideford Bay.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nathan Stone, Director at Donnington House Care Home responded to this review on 28 Jul 2015:

Hello Margaret Y - firstly our thanks to you for taking the time to put pen to paper and submit this feedback. We are all delighted that you have formed such a positive impression of our Donnington House Care home and recognise that this has been achieved largely through the great efforts of our care team members. It's always great to receive feedback such as yours to reflect and recognise this hard work.

I am very happy with the management of Donnington House and the staff as they have all made my mum feel at home and she has settled in lovely. I would recommend this residential home 100%

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has been there for 3 weeks and has settled in well. Staff are friendly and helpful. The care home is clean & well run.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Permanent staff no agency staffing, therefore continuity of caring, dedicated staff and management. Small enough to feel part of a family, convenient for the bus stop and car parking, near to shops and the beach. Homely, nicely presented happy atmosphere at all times of the day.

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are excellent and very friendly, they seem to cover most things with the hard work load they have.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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