Hillbrow House, Crediton, Devon
Hillbrow House, Crediton, Devon
Hillbrow House, Crediton, Devon

Hillbrow House is a happy home with an excellent reputation for delivering high quality, person-centred care within homely surroundings. The home specialises in encouraging each resident to remain as independent as possible within a safe environment.

All rooms are individually decorated and residents are encouraged to personalise their room by bringing pictures, photographs and small items of furniture.

The award-winning garden is peaceful and sheltered. Raised beds enable residents to tend their own vegetables and flowers.

The care team are trained to provide person-centred care that reflect the needs of each individual resident. Individual care plans are reviewed monthly, or more frequently if necessary, and any changes are assessed and passed on to the care team for immediate implementation.

Fees are based on the assessed care needs of each resident, allowing Hillbrow to provide a highly personalised service with fees that accurately reflect the dependency and needs of each individual.

For those who live alone in Crediton or the surrounding area Hillbrow House provide a 'Lunch Club' every day of the week. This provides a wonderful forum for discussion between visitors and residents who are thereby kept up to date with what is happening in the locality. Some decide to stay for the afternoon to join in activities or share interests with the residents.

Equally, residents invite their families and friends to join them for a meal. This gives everyone the feeling that they are in control and that they can talk directly to the kitchen and dining room staff.

Day Care is available for a limited number of clients who live in their own home. They join the home to socialise, have a bath and enjoy a meal in the dining room.

Owner: Hillbrow Residential Care Home Ltd

Person in charge: Sheila Gurr (Care Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 24 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Fees based on dependency and care needed. Monthly dependency reviews. Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Polish

Single Rooms: 22

Shared Rooms: 1

Rooms with ensuite WC: 5

Weekly Charges Guide: Personal Care Single £580 – £650 , Personal Care Shared (per person) £500 – £575

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Hillbrow House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.9 (8.892)

The user Review Score of 8.9 for Hillbrow House is based on 6 Review/Recommendations. This Review Score of 8.892 is made up of 4.792 Points relating to the ratings and 4.1 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My aunt has recently moved into Hillbrow. The Managers and the team couldn't have been more helpful. She needed some extra support during the move and they went that extra mile to make her feel at home. A true example of genuine person centred care. Many thanks.

How likely would you be to recommend Hillbrow House? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had a superb room - decorated freshly for her to move into. All the staff were kind, caring, friendly and fun. Elderly folk (95yrs) can be testing on patience font - but nothing was too much trouble. All my mothers requests were met with cheerfully on the day she died, she said she had been "very happy at Hillbrow House and to thank them all."

How likely would you be to recommend Hillbrow House? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother came to Hillbrow after a prolonged stay in hospital. She has mild dementia, mental health issues in the form of depression and mobility problems. Hillbrow was recommended by some acquaintances. During my mothers 14 months at Hillbrow she received dedicated care and although often non-communitive she was treated with kindness and concern. During the last 4 or 5 months of my mothers life she deteriorated drastically needing feeding and manually moving from bed to chair meaning increased care and dedication by staff. The atmosphere at Hillbrow is one of a happy, caring community. I was always made most welcome by staff members on visits to my mother.

How likely would you be to recommend Hillbrow House? Extremely LIKELY

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I had a very enjoyable stay, I had every care and attention I could ask for. All the staff where wonderful, and anything I needed was taken care off. My food was varied and of a high standard and they catered for my husband when he returned from hospital.

How likely would you be to recommend Hillbrow House? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On benhalf of myself and family I would like to say a big thank you to Hillbrow for the care and love shown given to mum during the 20 months when her home was at Hillbrow. She was always very appreciative of all the kindness she received and encouraging words when life was a struggle. When visiting Hillbrow I always felt part of the family and it became my second home. It is a great place to be and highly recommended for ones loved one's to spend their final golden years amongst friends (staff). I myself am truly grateful a room came available when mum needed 24 hour care.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum moved to Hillbrow residential care home in June 2013 she made good friends there enjoyed the activities provided. The staff encourage her take up past interests. The staff always treated her with care and dignity attending to her needs as she progressed with Alzheimer's. Great care and attention was given to mum right to the end of her life. They even fed my brother and myself when we spent mums last few days with her, A good home with a lovely garden,

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

September 2013

Crediton In Flower

Recipient: Hillbrow House

Date: Wednesday 18 Sep 2013

more details

Job Vacancies

SENIOR CARER REQUIRED FOR SUPERVISORY ROLE

Experience/Skills based (Care Home / Nursing Home • Full Time)
Crediton, Devon

Staff Profiles

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Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Hillbrow House