Puddavine Court, Totnes, Devon
Puddavine Court, Totnes, Devon
Puddavine Court, Totnes, Devon

Puddavine Court offers scenic and historic surroundings, within which clients with a wide range of personal needs can receive quality and tailored residential care.

All of the home's rooms are en-suite and the interior is designed to help individuals with mobility issues to get around and enjoy all the accommodation has to offer, including the grounds and the conservatory.

There are many outings and activities organised as part of the service, while the care provider is dedicated to the support of a nutritious diet and positive social atmosphere.

Group: Devon Care Group

Person in charge: Briony Callaghan (Acting Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 46 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 44

Shared Rooms: 1

Rooms with ensuite WC: 44

Weekly Charges Guide: Personal Care Single from £550 , Personal Care Shared (per person) from £550

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

There's no restrictions on visiting

Parking:

There is plenty of on site parking and it is all on the level

Latest CQC* Report on Puddavine Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Puddavine Court has a Review Score of 8.7 (8.737)

The Review Score of 8.7 (maximum of 10) for Puddavine Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Puddavine Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.194 for Puddavine Court is calculated as follows: ( (40 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 72 Ratings = 4.194

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.543 Points relating to the number of positive Reviews for Puddavine Court is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered beds ÷ 5). 5 Reviews ÷ 9.2 Target = 0.543

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Puddavine Court?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Puddavine Court

  • Daughter of Resident/Service User
    4
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

My Mother had terminal cancer which came on quickly and we could not cope with mum on steroids at home. We chose Puddavine as a stop gap before going into a nursing home to give us some time. However, my mum loved Puddavine so we kept her there. The staff could not have been better and more loving to my mother and it helped us greatly at the end of her life. There was nothing they could not do for us and I could not recommend them highly enough. In particularly the manager and one of the senior nurses were amazing but quite frankly all the staff were great from the cleaners to senior staff.

I can't say any home would be good enough for where you want your mum but Puddavine was spotless, the food good and the care fantastic and they made a horrible time of our lives much easier for us.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely home and staff, my mum enjoys her walks outside and the company of others, there's always choices available at each mealtime and looks forward to having her hair done weekly in the purpose built salon.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My aunt was a resident for 4 months this year. In general, her care was good and the staff were very caring. There are visiting entertainers but no activities coordinator so there were long periods when my aunt was left alone just watching things. Her dementia meant she was unlikely to initiate activities or conversations. This was also not helped by the fact her hearing aids were lost within a few days after her admission, for which the home accepted no liability. I feel this is a good home for people with no or very early dementia, but was probably not suited to my aunts level of dementia.

How likely would you be to recommend Puddavine Court? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum came in for respite care when I suddenly fell ill. Mum was always worried about leaving home and having residential care but has gradually come to feel comfortable here. The staff are friendly and willing to listen when she has difficulty expressing herself,or confused. There is a feeling of space and freedom
Which I feel she very much appreciates.
Visitors are greeted in a friendly way too and feel at home. The residents seem comfortable and happy. The environment is clean, comfortable and well organised and has no feeling of being institutional.
Mums room is light and pleasant and nice to retreat to when she fancies time on her own.
The staff have been very good about helping her to attend her religious meeting on Sundays.
Her stay is coming to a close as she will be returning home soon. I asked her if she would like to stay. Naturally home beckons, but she did say that if she ever needed residential care, she wouldn't look anywhere else.

How likely would you be to recommend Puddavine Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Disappointing.

A poor start to contract - no clear 'new resident' process or sense-check reference a new residents dentistry needs/or mental health assessment discussion.

No use of gardens or outside space with most residents. Car park overlaps garden and not enough staff to accompany residents - so no-one allowed out or given a key code to go out to the garden.
Use Cheshire ruling to overcome the issue - citing residents lack of mental capacity to not be given key code - and don't need next of kin's permission to do this.

No organised trips for residents in two years my father was there.

No evidence of intelligent solutions/strategies to combat dementia residents confusion or habits.

Found it difficult to help my father keep on top of personal grooming.
Didn't think to contact me even when weeks had gone by after the last shower given to my father.

A care home that provides very much the basics - but that is it.

How likely would you be to recommend Puddavine Court? Extremely Unlikely

Average Rating: 

 2.1 out of 5

Overall Standard: Very Poor

Facilities: Poor

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Very Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Nikki Rogers, Director at Puddavine Court responded to this review on 29 Sep 2016:

We take seriously any concerns raised about any care needs that a person has that others feel could be met better at this service.
We have worked on the issues raised in this review with the author before her father left the home.
In our defence, the author was very keen for her father to remain at the home and some of the additional concerns (such as the grounds, access in and out of the home, car parking) have only been raised after her father left following the termination of his contract.
The grounds of the home are used by many residents and those with limited mental capacity do enjoy them because they are safe and enclosed.
Many residents enjoy sitting in them as do their families and friends.
The car park does border the extensive flat grounds but no-one visiting arrives at any speed that would be of any concern to any resident utilising the grounds.
The mini bus trips were stopped because of the Equality Act 2010 as we recognised that all residents’ needed to be offered the availability of using the bus and this was not possible because the minibus did not accommodate wheelchairs.
Individual families are aware of this and arrange for their relatives to have trips out as did the author of the review.
We recognise our limits on the care we provide and state in our literature that we are not a specialist dementia home.
This can necessitate us having to address sensitive issues as dementia increasing to the point we feel that other specialist professionals such as the local mental health team should be involved so that the correct care can be provided.
We recognise that this can be a painful realisation for any relative who finds the ongoing progress of dementia distressing.
We do look to resolve issues in a timely and professional manner.
On occasions, for whatever reason, relationships with residents’ carers can sadly break down. We recognise that this is the very last thing we would want but when it occurs we need to be professional and honest about that and we feel in this case we were.
We are saddened that the author cannot recall the better times her father enjoyed whilst at the service but wish him well in his new placement.

This is a well run and happy home for my mother and I am very pleased with their care of her.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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