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Queensmead, Christchurch, Dorset
Queensmead
Queensmead

Tel: 01202 485176

Queensmead is a friendly and homely residential and dementia care home in the heart of Christchurch, offering compassionate care in a home-from-home atmosphere.

Queenmead has 40 single bedrooms over three floors and plenty of communal areas for residents to relax or socialise in, including two lounges, a conservatory and a large, colourful garden.

The experienced and well trained team at Queenmead provides care for those who can no longer live independently and makes sure they get the most out of life, whether they are physically frail or living with dementia.

All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.

Group: Care South

Person in charge: Janine May (Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 40 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Polish, Portuguese

Single Rooms: 40

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £570 – £710

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents

Latest CQC* Report on Queensmead: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Queensmead

Please Contact Us for Latest Vacancies

Awards / Recognitions

November 2013

Current Recommendations

Recommendation Score: 9 (9.046)

The user 'Recommendation Score' ( 9 for Queensmead) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Queensmead

Queensmead is excellent - the staff help to create a very friendly atmosphere. It is well managed. The staff are approachable about any problems you may have. It is a very caring place and the staff have worked hard to sort out the difficulties that my relative had. She alway looks well and cared for and is treated with dignity and respect. I couldn't recommend this home more highly.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Nicola Cornish (Relative of Resident/Service User) on Wednesday 12 November 2014.

Review of Queensmead

Had no problem recommending above care home. Residents are well looked after in a friendly and caring manner. Staff always willing to talk to us and discuss our mother's needs.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Brenda B (Daughter of a Resident) on Monday 11 August 2014.

Review of Queensmead

I would recommend "Queensmead" Christchurch to anyone. I cannot fault the way my mother has been cared for with kindness and compassion. All staff are happy and there to please and having their resident's interest at hear. also very supportive to near family, always ready with drinks as soon as you arrive. Also keep you informed of your relative's welfare. Well done "Queensmead".

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Barbara W (Daughter to Resident) on Monday 11 August 2014.

Review of Queensmead

My aunty has been at Queensmead for 4 years. She has good care and feels very safe and happy. Cleanliness are a top priority with a good menu and food everyday. Her care needs have now increased and the home make her feel comfortable. She feels she is with a big family. Excellent care and a well managed home.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Dawn Soper (Niece of Service User) on Monday 21 October 2013.

Review of Queensmead

My mother was in need of care and had spent time in respite at the home before it was decided she would become a full resident.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submitted by Margaret S (Mother of Resident) on Monday 16 September 2013.

Review of Queensmead

My mother suffered from dementia but the staff at the home treated her with great dignity considering that she could be very repetitive and something slightly annoying. She also loved the social side of life at the home something which for the last couple of years in her own home was almost non existent. They all (staff) always found time to take and smile with her.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Yvonne M (Daughter of Resident) on Friday 13 September 2013.

Review of Queensmead

I have found Queensmead to be a very good home for my mother. She is warm, clean, and comfortable, fed well, and treated with dignity, as are all the residents. There are numerous activities led by an extremely capable Activities Organizer. All the staff are kind and compassionate and treat all residents with respect and gentleness. My mother has been at Queensmead for over 4 years, she is now 93, and I have witnessed that she is very content in her surroundings.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Ruth B (Daughter of resident) on Wednesday 11 September 2013.

Review of Queensmead

My mother resided at Queensmead for 8 years. In all that time we had constant contact with the staff who were friendly, informative, and helpful at all times. My mother received kindness and good care from them all. I cannot praise the staff and manager - Jasmine - enough for their continued assistance, good humour, and guidance, in all matters i.e medical advice, social events etc.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Susan Anderson (Daughter of resident) on Thursday 5 September 2013.

Review of Queensmead

My Mother has been a resident at Queensmead for some 5 months. She is well cared for and the staff are friendly and professional as required. There are no restrictions on visiting and I am always struck by how welcoming the staff are to any visitors.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submitted by David Hillery (Son of Resident) on Wednesday 4 September 2013.

Review of Queensmead

My mother was a resident for 3 years at Queensmead. She was a very proud lady and the staff treated her with dignity and respect, even when her dementia was very challenging. The staff always kept me informed and updated, and the door was always open for visiting. There was always a warm welcome. Sadly my mother passed away last year but the end of life care she received was faultless. The staff truly cared for her and I cannot praise them enough. Fantastic management team.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Submitted by Sue S (Daughter of resident) on Wednesday 4 September 2013.

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