Queensmead, Christchurch, Dorset
Queensmead, Christchurch, Dorset
Queensmead, Christchurch, Dorset

Queensmead is a friendly and homely residential and dementia care home in the heart of Christchurch, offering compassionate care in a home-from-home atmosphere.

Queenmead has 40 single bedrooms over three floors and plenty of communal areas for residents to relax or socialise in, including two lounges, a conservatory and a large, colourful garden.

The experienced and well trained team at Queenmead provides care for those who can no longer live independently and makes sure they get the most out of life, whether they are physically frail or living with dementia.

All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.

Group: Care South

Person in charge: Emma Cotton (Home Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 40 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Polish, Portuguese

Single Rooms: 40

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents

Latest CQC* Report on Queensmead: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.3 (8.279)

The user Review Score of 8.3 for Queensmead is based on 3 Review/Recommendations. This Review Score of 8.279 is made up of 4.829 Points relating to the ratings and 3.45 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Queensmead is excellent - the staff help to create a very friendly atmosphere. It is well managed. The staff are approachable about any problems you may have. It is a very caring place and the staff have worked hard to sort out the difficulties that my relative had. She alway looks well and cared for and is treated with dignity and respect. I couldn't recommend this home more highly.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Had no problem recommending above care home. Residents are well looked after in a friendly and caring manner. Staff always willing to talk to us and discuss our mother's needs.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would recommend "Queensmead" Christchurch to anyone. I cannot fault the way my mother has been cared for with kindness and compassion. All staff are happy and there to please and having their resident's interest at hear. also very supportive to near family, always ready with drinks as soon as you arrive. Also keep you informed of your relative's welfare. Well done "Queensmead".

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Queensmead

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

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Awards / Recognitions

June 2015

Best Dining Experience

Recipient: Queensmead

Date: Thursday 04 Jun 2015

more details

Manager of the Year

Recipient: Queensmead

Date: Thursday 04 Jun 2015

more details

November 2013

Care Home Registered Manager award

Recipient: Queensmead

Date: Friday 15 Nov 2013

more details

Job Vacancies

There are no jobs posted yet for Queensmead

Staff Profiles

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Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Queensmead