Owner: Acorn Luxury Care Ltd

Person in charge: Rachel Keyworth (Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 13 residents

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 9

Shared Rooms: 2

Rooms with ensuite WC: 2

Weekly Charges Guide: Personal Care Single from £600 , Personal Care Shared (per person) from £600

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Acorn Luxury Care Ltd: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8 (8.004)

The user Review Score of 8 for Acorn Luxury Care Ltd is based on 1 Review/Recommendations. This Review Score of 8.004 is made up of 4.75 Points relating to the ratings and 3.254 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity). All reviews are moderated before publication and as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe it to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

I cannot speak highly enough of Kate Hickson and her team at Acorn Luxury Care. We needed emergency support for Grandad John until we could get him back to Cardiff closer to the family. His dementia had escalated meaning he could no longer care for himself. I met Kate when she came to visit Grandad John after being recommended by his GP. Kate connected immediately with Grandad John - no mean feat! Leaving G.John at Acorn was one of the hardest things we have done but we needn't have worried. The staff were so lovely with him and took care of him over the next 10 days. We could not believe the difference in him after just a few days in their care and how they took the time to get to know all about him. They looked after him as an individual. Kate and her team also looked after us, me in particular! Living in S Wales it has been a difficult time but Kate replied to my daily text messages and often messaged me first. She also gave us a lot of advice to help us find our way through this awful process - priceless!
We cannot thank Kate and her team enough. Thank you from the Kitsons and the Packers.

How likely would you be to recommend Acorn Luxury Care Ltd? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • All reviews are moderated before publication and the care provider may opt for the comment and ratings of a review not to be displayed (the ratings of the Review will still count towards the overall Review Score).

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

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Job Vacancies

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Staff Profiles

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Care Home Idol 2015

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