Avonwood Manor

31/33 Nelson Road, Branksome, Poole BH12 1ES

Avonwood Manor, Poole, Dorset
Avonwood Manor, Poole, Dorset
Avonwood Manor, Poole, Dorset

Avonwood Manor Nursing Home is warm and welcoming, situated in a leafy residential road close to the picturesque Dorset countryside and the beautiful town of Poole.

The home offers a friendly environment and a compassionate approach to the personal care and attention of older people and people with dementia, giving them real quality of life in a homely caring atmosphere.

Avonwood Manor is part of Beritaz Care, a family owned group with extensive experience and a reputation for providing the high level of care and support that they would want for their own relatives. Residents can be assured that this is a home for life, there will be no need to move if care needs increase.

All the team undertake regular on-going continuing professional development to ensure the highest possible standards are maintained.

Group: Beritaz Care

Person in charge: Karen McGavin (Registered Home Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 49 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Asperger Syndrome • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 49

Rooms with ensuite WC: 35

Weekly Charges Guide: Personal Care Single £650 – £850

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

Large car park

Latest CQC* Report on Avonwood Manor: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 3 hours ago

We have two rooms available in this residential care home which specialises in providing quality care to older people in a warm and friendly environment. You may visit at any time, although if you would like to meet the manager we suggest you contact us in advance (01202 763183)

Current Reviews

9 Avonwood Manor has a Review Score of 9 (8.969)

The Review Score of 9 (maximum of 10) for Avonwood Manor is based on 14 Review/Recommendations in the last 2 years. This Review Score of 8.969 is made up of a Quality Score of 4.398 Points (maximum of 5) relating to the rating and a Quantity Score of 4.571 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.969 for Avonwood Manor is based on 14 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.398 for Avonwood Manor is calculated as follows: ( (76 Excellents x 5) + (80 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 166 Ratings = 4.398

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.571 for Avonwood Manor is calculated as follows:

      1. 14 Positive Reviews = 3

      2. 0.1 x 14 Positive Reviews = 1.400 (maximum score = 1)

      3. (14 Positive Reviews ÷ 49 Registered Beds) x 2 = 0.571

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Avonwood Manor?

  • Extremely LIKELY
    10
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avonwood Manor

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    4
  • Wife of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

14 Reviews is 4.4 out of 5

I feel resident of the home is well looked after, as ticked below.

How likely would you be to recommend Avonwood Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

I cannot praise Avonwood Manor enough for everything they have done for my father in his transition from his own home to the care home. He is happy, well cared for and always looks clean and tidy. I am also kept informed of any changes immediately.

How likely would you be to recommend Avonwood Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot thank the staff enough for the patience and kindness they show to my husband. He looks well kempt and clean shaven. He appears content, although now he sometimes does not know who I am. The staff were very kind and thoughtful to us on our recent 72nd wedding anniversary and gave us a cake and cards. I am always made very welcome when I visit.

How likely would you be to recommend Avonwood Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very good, I find they are very caring and always will do their best to help my husband. Although I will say that the staffing level at weekends is very poor.
On the whole, the care delivered is very good but sometimes there can be a wait to help my husband because of a shortage of staff!

How likely would you be to recommend Avonwood Manor? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I find this Nursing Home is very good mostly! If you have a worry you can always ask any of the staff. Also, the home is really good and the staff are kind to my husband. That, in turn, makes me happy when I go home. The food they give to the residents is excellent and fair portions. Cleaning is very good every day or more the sheets are changed nad I know that my husband is ok there. No worries really, my only concern is that my husband can't tell me if he's hurting or not. We as a family, daughter and three sons are reasonably happy with the home.

How likely would you be to recommend Avonwood Manor? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My mother is in Avonwood after a prolonged stay in hospital with problems all due to severe dementia. I am pleased she is here as the staff seem to be very kind, and are always happy to help. Nothing seems to be too much trouble, it seems to be a happy place. Mum seems to have settled in here well. Nice place, nice location, nice people.

How likely would you be to recommend Avonwood Manor? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Avonwood Manor is a beautiful and caring nursing and dementia home. My dad has been here a year now following a stroke he had in hospital! I knew from the moment I set "foot" in this home, myself and my family had made the right decision for him to stay here. My dad has had numerous medical problems since being here and his dementia is the cause of these but the staff go "out of their way" to keep us informed and they explain everything to us whenever we go to visit dad! My family visit regularly, we are always asked if "we would like a cuppa" and they have regular family meetings where we discuss any problems. I cannot praise this home enough I know my dad is being looked after.

How likely would you be to recommend Avonwood Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I regularly take my father out of the home for lunch. I always ask staff before the day if my father could be clean shaved and smartly dressed which they do most of the time, but for some reason his hair is always messy and greasy. I just wish they would wash his hair twice a week.

How likely would you be to recommend Avonwood Manor? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nothing really to say it's all good.

How likely would you be to recommend Avonwood Manor? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

It's a pretty good place. I haven't heard a bad word said about it here. Can't think of anything bad.

How likely would you be to recommend Avonwood Manor? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nothing to say apart from its very good. Staff are very understanding and very caring.

How likely would you be to recommend Avonwood Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Dad has been here nearly 2 years he is very settled and loves all of the staff who are so kind to him. The manager is always helpful and available. Would recommend this home.

How likely would you be to recommend Avonwood Manor? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I'm very pleased to be here.

How likely would you be to recommend Avonwood Manor? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law moved to Avonwood Manor at Easter. We have been very happy with all aspects of her care. All the staff are wonderful, understanding and helpful. If we have had any questions they have been dealt with promptly. The home has a lovely friendly atmosphere and the residents are encouraged to join in the activities that are arranged for them throughout the week. Mum's health has improved since she moved in and she has settled well.

Mum moved to Avomwood after it was recommended by the family of another resident. We visited several homes but felt Avonwood would be the best for Mum.

How likely would you be to recommend Avonwood Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Avonwood Manor

Job Vacancies

Staff Profiles

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Karen McGavin

Job Title: Manager

Description:

Karen leads a skilled and professional team delivering consistently high quality care. Avonwood Manor Nursing Home, part of Beritaz Care is a forward thinking and dynamic company offering real career opportunities for anyone for a passion for Care.
We're always pleased to hear from outstanding and warm individuals wishing to join our team. There is a good range of benefit as well as support to develop your career. See our jobs page for more information.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Avonwood Manor