The Laurels & Pine Lodge

33/37 Foxholes Road, Oakdale, Poole BH15 3NA

The Laurels & Pine Lodge, Poole, Dorset
The Laurels & Pine Lodge, Poole, Dorset
The Laurels & Pine Lodge, Poole, Dorset

The Laurels and Pine Lodge consists of lovingly restored cottages, making for a stylish setting in which adults with care needs can source expert assistance while enjoying a comfortable retirement.

Located in picturesque Oakdale, lying within the coastal town of Poole in Dorset, The Laurels and Pine Lodge is well presented with secluded, manicured and easy access gardens and a spacious front-facing patio from which residents can enjoy get-togethers or simply watch the world go by.

A fully trained, compassionate and caring team has created an exceptional care home equipped with 54 en-suite bedrooms in total, 32 in The Laurels and 22 in Pine Lodge, a specialist dementia care unit. In addition the home offers ample spaces inside and out, so residents are free to enjoy both companionship and privacy.

The Laurels and Pine Lodge is a family home created with three underlying values at its core. These are care, comfort and companionship.

Group: Hartford Care Ltd

Person in charge: Ian Finnie (General Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 54 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on The Laurels & Pine Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 11 Aug 2016

Single rooms with en-suite

Current Reviews

9.5 The Laurels & Pine Lodge has a Review Score of 9.5 (9.470)

The Review Score of 9.5 (maximum of 10) for The Laurels & Pine Lodge is based on 31 Review/Recommendations in the last 2 years. This Review Score of 9.470 is made up of a Quality Score of 4.47 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.470 for The Laurels & Pine Lodge is based on 31 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.47 for The Laurels & Pine Lodge is calculated as follows: ( (199 Excellents x 5) + (143 Goods x 4) + (26 Satisfactorys x 3) ) ÷ 368 Ratings = 4.47

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for The Laurels & Pine Lodge is calculated as follows:

      1. 31 Positive Reviews = 3

      2. 0.1 x 31 Positive Reviews = 3.100 (maximum score = 1)

      3. (31 Positive Reviews ÷ 54 Registered Beds) x 2 = 1.148 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend The Laurels & Pine Lodge?

  • Extremely LIKELY
    16
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Laurels & Pine Lodge

  • Daughter of Resident/Service User
    13
  • Resident / Service User
    7
  • Granddaughter of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

The Overall Average of all the Ratings in the following 

14 Reviews* is 4.3 out of 5

*The Average Rating only uses ratings from the 14 reviews. Ratings from the 17 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Warm and friendly atmosphere there. Homely and comfortable. All the staff are very helpful and kind to residents. Very good entertainment organiser.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been a resident for about 6 months now and we are very pleased with her care. All the staff are extremely helpful and caring and it is a relief to us that she is safe and being well looked after.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

The staff are friendly and I know my nan is safe there. I would welcome the facilities for visitors to make their own refreshments. General refurbishment would be nice as some things seem a little dated.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Living away in the Channel Islands and therefore unable to visit as often as i would have liked. I felt confident that my uncle was in good hands and cared for.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My uncle spent the last few years of his life at The Laurels and was very well looked after. The staff were very caring. When my uncle arrived at The Laurels he was very underweight but within a matter of months he gained weight and looked much healthier and happier. It was a comfort to me that my uncle was in such capable hands.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very clean - NO SMELLS. friendly staff - residents well cared for.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

I enjoy living at The Laurels and the care I receive is very good. All the staff are very kind and considerate. The food is excellent. I wouldn't want to live anywhere else. I enjoy the entertainment. I am very comfortable here.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very clean no smells. Friendly staff, residents well cared for.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have lived here since September. It suits me, its comfortable and clean. The staff are really lovely and friendly and helpful.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

All the staff are all very caring and lovely. I have no concerns over the care my granddad is receiving. They always make sure he is ok and if having a bad day will go out of their way to help him feel better. Just want to say 'Thank You' to all the staff for making us all feel so welcome.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

It wasn't an easy decision moving mum into a care home but all of the lovely staff here have definitely made it easier. They are all so kind and friendly and knowing mum is so well cared for has definitely made it happier for both of us.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lovely homely care home with happy dedicated carers who encourage my mum and help her with music therapy crafts, dance, singsongs, outings and helping mum live with dementia. I would recommend.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The home is satisfactory, would like to see the patients getting out more.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

First impressions everyone seemed very friendly and we have got to know some of the assistants as we visit regularly. Nothing seems to be too much trouble and any problems or worries are sorted as soon as possible. My father is encouraged to join in activities although it's quite a challenge to get him to do this. We do feel relieved that we know he is being looked after, although there is nothing like your own home.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been here since March. The place is very homely and I feel that she is in good hands.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife has been attending Laurels and Pine for day care for a few months now, I always get a smile, staff are great and my wife enjoys her visits very much.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am still getting used to staying in a care home, but would rather be at home. I am only here for respite care but do find the home friendly and comfortable. I find the staff caring and helpful, but if I needed to come into care permanently I would like to look at other homes before I choosing one. I wouldn't rule out The Laurels and Pine Lodge.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I am on respite stay at present and I am really enjoying my stay. The staff are kind and helpful. The food is lovely. I am looking forward to my trip tot he aquarium this week.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nanny was living in her own home until about seven months ago when regular falls and hospital stays meant she needed 24 hour care. Although it would not have been her choice to leave her home it was inevitable. As a family we live locally and someone visits everyday. My nanny regularly tells us how lovely the staff are to her and how she couldn't be looked after any better. Nothing is ever too much trouble. There is always something going on for the residents and nanny is now rested and her quality of life is important.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am enjoying my stay here. I join in the activities. I like chatting to the other residents. The food is wonderful and the staff are kind and look after me well.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother is very well cared for, she has a lovely room which is always very clean. There are plenty of things going on to entertain the residents, some which include the whole family, open days, fetes and family days etc. The best thing for me is that I see the same staff every time I visit. They are very friendly so you get to know them. The food is good.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy at the Laurel. I am very well looked after by everyone.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am really happy knowing my mother is being very well looked after. All the staff are excellent so caring. They are very welcoming to myself and family when we visit. As a daughter it was very hard for me to have my mother put in a care home after caring for her myself. I now know it was the right decision. I can enjoy her now knowing she is having the best care 24 hours a day.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy with the service being provided for my mum. My mum had a fall and the staff were excellent and caring and prompt to call us. They give compassionate care at all times. We are all happy and my mum is very happy for the placement at The Laurels.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was only a resident for two weeks mainly for convalescing after a stay in hospital. I was welcomed by very friendly and helpful staff given a very pleasant en-suite room/toilet and wash basin. Allowed my family photographs a comfortable bed and television. All the residents were very friendly and we enjoyed scrabble once a week and an excellent entertainment. Lunch was served in the conservatory and the food was good, with a glass of sherry on Sundays. I liked the arrangement of two homes one being reserved for dementia residents.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Laurels is a very friendly and comfortable home. The care given is excellent and dad tells me the food is fantastic. The entertainment is very good. All the staff are lovely and do a fantastic job.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Respite Care

Mum stayed at The Laurels for two weeks during which time she enjoyed a pretty, warm and comfortable room, excellent food and kind and caring assistance with her daily needs. I would not hesitate to recommend The Laurels to anyone who needs good quality, friendly homely care. Thank you , particularly to the managers who run a lovely home.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

A Care Home With a Family Feel

As an only child living 70 miles away from my mother, I supported her in her own as much as I could and for as long as possible. As we have a very close relationship I didn't find it easy to more her into residential care. The manager and deputy at that time could not have been more patient and reassuring with me, and mum eased into the Laurels well. When a move became necessary to Pine Lodge I was concerned but she adjusted well. When I visit each week I tend to stay for most of the day so I see how caring the staff are and how hard they work to ensure all needs are met. They always welcome me warmly, make me tea and have become like friends and family to me.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A caring home.

When my wife came to The Laurels in 2011 she was very disturbed. With the care she has had and the tranquillity of the establishment she has settled down. The Laurels, especially my wife's room is always neat and tidy with temperature she asks for. On visiting The Laurels I am always made welcome by the staff and the other residents. I visit my wife every afternoon from 14:00 to 16:15, this I believe helps her memories of the past at our home. I help and take part in all activities and enjoy the very good entertainment arranged for the residents. The food is good and sustaining and one seldom hears the saying 'it's not like home cooking', for which we must thank the very good kitchen staff and facilities.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Laurels provided very good care for my mother when in for respite care. Atmosphere is very friendly and carers cheerful and compassionate.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Caring staff

Parents were in The Laurels and Pine Lodge Care home for respite care. Staff were very caring to them, also gave me lots of support at a very difficult time.

Living 120 miles away from Poole, I felt happy my parents were in safe hands.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for The Laurels & Pine Lodge

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

Debbie

Debbie Rickman

Job Title: Home Manager

Joined: 2015

Description:

The day to day registered manager is Ian Finnie. Ian has over 30 year management experience, 10 of which have been in the care sector.

Ian first job within the care industry was with Charitable Trust, who needed a multi-site, multi business Manager to open and commission a property Retirement Village in Nottingham. He then moved on to run a large home for people with Mental Health issues in Norwich, before returning to Nottingham to run a Residential and Dementia home in Radcliffe-on-Trent.

Ian recently re-located 200 miles to Poole, with his Fiancé and her youngest son, to come and work with a quality-driven, resident-centered organisation - Hartford Care, here at The Laurels & Pine Lodge.

Rebecca

Rebecca Davis

Job Title: Head of Care

Joined: 2015

Description:

Rebecca was appointed Head of Care at The Laurels & Pine Lodge in November 2015.

Rebecca has been working in the care sector for over 4 years and started her career at The Laurels and Pine Lodge in 2013 as a Care Assistant.

Rebecca is very passionate about ensuring that all of their residents feel comfortable, happy, safe and cared for. She also holds her NVQ Level 3 and is very willing to enhance her knowledge and skills.

Krzysztof

Krzysztof Kowlaski

Job Title: Head of Care

Joined: 2016

Description:

Kris Kowalski joined the The Laurels and Pine Lodge team as Head of Care in January 2016. He has been working in Care Sector since 2009, starting his journey as a Domiciliary Care Assistant. After a year and a half he moved to Residential Care, where he continued to progress his career.

Kris holds his Diploma in Health and Social Care level 3 and his Level 3 Leadership and Management NCC Qualification. He is also studying towards achieving his Level 5 Diploma in Health and Social Care.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Laurels & Pine Lodge