The Laurels & Pine Lodge, Poole, Dorset
The Laurels & Pine Lodge, Poole, Dorset
The Laurels & Pine Lodge, Poole, Dorset

The Laurels and Pine Lodge consists of lovingly restored cottages, making for a stylish setting in which adults with care needs can source expert assistance while enjoying a comfortable retirement.

Located in picturesque Oakdale, lying within the coastal town of Poole in Dorset, The Laurels and Pine Lodge is well presented with secluded, manicured and easy access gardens and a spacious front-facing patio from which residents can enjoy get-togethers or simply watch the world go by.

A fully trained, compassionate and caring team has created an exceptional care home equipped with 54 en-suite bedrooms in total, 32 in The Laurels and 22 in Pine Lodge, a specialist dementia care unit. In addition the home offers ample spaces inside and out, so residents are free to enjoy both companionship and privacy.

The Laurels and Pine Lodge is a family home created with three underlying values at its core. These are care, comfort and companionship.

Group: Hartford Care Ltd

Person in charge: Lisa Sellens (Acting Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 54 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on The Laurels & Pine Lodge: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.6 (9.635)

The user 'Review Score' (9.6 for The Laurels & Pine Lodge) is based on 42 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

The Laurels & Pine Lodge

I am enjoying my stay here. I join in the activities. I like chatting to the other residents. The food is wonderful and the staff are kind and look after me well.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Laurels & Pine Lodge

My mother is very well cared for, she has a lovely room which is always very clean. There are plenty of things going on to entertain the residents, some which include the whole family, open days, fetes and family days etc. The best thing for me is that I see the same staff every time I visit. They are very friendly so you get to know them. The food is good.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Laurels & Pine Lodge

I am very happy at the Laurel. I am very well looked after by everyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Laurels & Pine Lodge

I am really happy knowing my mother is being very well looked after. All the staff are excellent so caring. They are very welcoming to myself and family when we visit. As a daughter it was very hard for me to have my mother put in a care home after caring for her myself. I now know it was the right decision. I can enjoy her now knowing she is having the best care 24 hours a day.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Laurels & Pine Lodge

Very happy with the service being provided for my mum. My mum had a fall and the staff were excellent and caring and prompt to call us. They give compassionate care at all times. We are all happy and my mum is very happy for the placement at The Laurels.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Laurels & Pine Lodge

I was only a resident for two weeks mainly for convalescing after a stay in hospital. I was welcomed by very friendly and helpful staff given a very pleasant en-suite room/toilet and wash basin. Allowed my family photographs a comfortable bed and television. All the residents were very friendly and we enjoyed scrabble once a week and an excellent entertainment. Lunch was served in the conservatory and the food was good, with a glass of sherry on Sundays. I liked the arrangement of two homes one being reserved for dementia residents.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Laurels & Pine Lodge

The Laurels is a very friendly and comfortable home. The care given is excellent and dad tells me the food is fantastic. The entertainment is very good. All the staff are lovely and do a fantastic job.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Laurels & Pine Lodge

Respite Care
Mum stayed at The Laurels for two weeks during which time she enjoyed a pretty, warm and comfortable room, excellent food and kind and caring assistance with her daily needs. I would not hesitate to recommend The Laurels to anyone who needs good quality, friendly homely care. Thank you , particularly to the managers who run a lovely home.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The Laurels & Pine Lodge

A Care Home With a Family Feel
As an only child living 70 miles away from my mother, I supported her in her own as much as I could and for as long as possible. As we have a very close relationship I didn't find it easy to more her into residential care. The manager and deputy at that time could not have been more patient and reassuring with me, and mum eased into the Laurels well. When a move became necessary to Pine Lodge I was concerned but she adjusted well. When I visit each week I tend to stay for most of the day so I see how caring the staff are and how hard they work to ensure all needs are met. They always welcome me warmly, make me tea and have become like friends and family to me.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Laurels & Pine Lodge

A caring home.
When my wife came to The Laurels in 2011 she was very disturbed. With the care she has had and the tranquillity of the establishment she has settled down. The Laurels, especially my wife's room is always neat and tidy with temperature she asks for. On visiting The Laurels I am always made welcome by the staff and the other residents. I visit my wife every afternoon from 14:00 to 16:15, this I believe helps her memories of the past at our home. I help and take part in all activities and enjoy the very good entertainment arranged for the residents. The food is good and sustaining and one seldom hears the saying 'it's not like home cooking', for which we must thank the very good kitchen staff and facilities.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Laurels & Pine Lodge

The Laurels provided very good care for my mother when in for respite care. Atmosphere is very friendly and carers cheerful and compassionate.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The Laurels & Pine Lodge

Caring staff
Parents were in The Laurels and Pine Lodge Care home for respite care. Staff were very caring to them, also gave me lots of support at a very difficult time. Living 120 miles away from Poole, I felt happy my parents were in safe hands.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Laurels & Pine Lodge

On visiting my Aunt at The Laurels, having recently retired from Care Management of Older people in Hampshire, I was not only visiting but also assessing her care. I was not only impressed with the staff welcome to me, as an unannounced visitor but I was pleased to see how well and happy my Aunt was. She couldn't wait to tell me about the lovely food she was having. This was born out in her, very necessary, obvious weight gain. She was pleased with her care, her room, activities in the building, she had made friendships despite being a comparatively 'new girl'. She had endured loneliness, living alone also the consequences of falls, resulting in hospitalisation. She was experiencing what she had been told, that memories are in people, not properties. She remembered many things I had forgotten, as we reminisced, no doubt stimulated by the company and feeling so much better. Other residents I spoke to were also happy and appreciative of their care. The Laurels is homely, not posh. If you are looking for a home for a loved one, don't be influenced by the ambiance of the building, look at the care respect, and dignity given, and shown to the residents. When I was care managing, my criterion was, would I put my Mother in here? Now as I am a 'Senior Citizen' Would I be happy to go into the The Laurels when the time comes? Yes I would.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Laurels & Pine Lodge

The home has given my mum a new focus, she is meeting ladies and gents her own age, is engaging in activities and enjoys the company, whilst still remaining independent. The staff and management are very friendly and approachable.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Laurels & Pine Lodge

I have been here for 4 months now and it is 100%. My mum lived here about 25 years ago and I always said I want to go in there if I have to.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Laurels & Pine Lodge

My elderly Uncle is a resident at The Laurels & Pine Lodge and is very well looked after. His room is comfortable, clean and warm and he enjoys the meals provided, having put on much-needed weight since his arrival there over a year ago. He tells me the staff are very good and they are very welcoming to me when I visit him. There always appears to be a lovely atmosphere at The Laurels.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Laurels & Pine Lodge

My friend is so happy and content in this home, She speaks so highly of the staff, and enjoys the company of the residents and staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Laurels & Pine Lodge

My mother spent the last 3 years of her life in Pine Lodge the specialist dementia unit Having to take your relative from their home and place them in a residential setting is probably the hardest decision you will ever have to make. My only advice is to look at the staff first not the facilities. The Laurels and Pine Lodge is not the most plush of homes there are many out there that are smarter but the staff are amazing and for me that is the most important consideration. In Pine lodge the staff are well trained with a very good understanding of the care needs of patients with dementia. They are very kind and respectful and they allow each person to express their individuality. They understand their residents and will go out of their way to ensure that they can be the best that they can be within the constraints of their illness. The staff are obviously happy at work and this is reflected in the fact that the vast majority have been employed for many years. This means the patients have consistency in their care and that they are nursed by staff who are familiar to them. The atmosphere at the home is always calm and relaxed and simple entertainment is always provided. This is very important in a dementia care setting as residents respond better to routine and a non hurried pace. Finally the staff have great knowledge and understanding of end of life care. Their loving kindness and compassion is exemplary

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

The Laurels & Pine Lodge

I am most impressed by the care and attention given to the residents.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Laurels & Pine Lodge

I appreciate the personal care to each resident. It is lovely that I am welcomed every time I arrive. There are good entertainments arranged for the residents. As an adapted older house, it would be good if the en-suite arrangements in some of the rooms took more account of the need to get in, out and turn around with a zimmer.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Laurels & Pine Lodge

My mother has resided at The Laurels for over 4 years but was moved to Pine Lodge (dementia unit) last august due to her needs for more support, which she certainly receives. I would have no hesitation to recommend the home as all staff are fantastic with the residents.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Laurels & Pine Lodge

My aunt was looked after and cared for in a professional and compassionate way. The team is always cheerful and welcoming.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Laurels & Pine Lodge

The staff take a real interest in the residents' care and do their best to provide a warm friendly atmosphere for them. They treat each one as an individual and go out of their way to provide a safe and caring environment. I have always found them welcoming when I have visited.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The Laurels & Pine Lodge

My father received really good care by a dedicated team who really seem to have understood his needs. We were always made welcome when we visited and felt really involved with all of the decisions required for his care. I would not hesitate to recommend Pine Lodge to anyone having similar care requirements for a family member and have already done so on several occasions.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Laurels & Pine Lodge

Moreen was a relative recluse before going into The Laurels, since, she has become more outgoing.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Laurels & Pine Lodge

My sister is happy at The Laurels and is quite content with all aspects.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Laurels & Pine Lodge

All the staff are sweet and kind.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Laurels & Pine Lodge

The care is very good.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Laurels & Pine Lodge

I love The Laurels because it is homely and caring (not posh). My mother is very happy there. They have lots of activities and fund raising events. A very happy care home.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Laurels & Pine Lodge

My Mum has been a resident in the Pines for over a year now. She has had a variety of health problems which have been dealt with by the staff in a very caring and competant way. The staff are always cheerful, greeting visitors with an offer of drinks and biscuits, and have time to chat about Mum's health and what can be done to help her. The day rooms are always clean and warm and patients are kept clean and tidy. There are always a number of staff on duty to maximise comfort and safety. Eating and drinking is encouraged, help given where necessary, and some entertainments are laid on to help reduce the monotony for the residents. It is sad to see Mum in decline, but it is a relief that she well cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Laurels & Pine Lodge

The Laurels and Pine Lodge was recommended to me and certainly exceeded my expectations for kindness, care and understanding for my mom in the later stages of Alzheimer's Disease. As well as thoughtful and prompt communication with me, their skill and professionalism enabled me to be confident that my mom was being well looked after, with compassion & kindness, a very important aspect for me as I live abroad and could not visit regularly.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Laurels & Pine Lodge

When my mother suffered a series of falls at home, the Laurels was top of our list as we heard many good things about the home. Several of mum's friends were already present. The local Management Team made every effort to accommodate my mother in a very short period of time. Over the last 3 months my mother has settled into the "family" of residents and staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The Laurels & Pine Lodge

The staff and management always treat the residents with kindness, consideration and never talk down to them. While the building is not as new as some other homes it is kept very clean and in a good state of repair.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Laurels & Pine Lodge

I know I speak for all my family when I say how very fortunate we were in being able to get my Father into the Laurels after he suffered a heart attack. He went originally for respite care until he got on his feet again but 4 months later he decided he would like to stay! He spent the final 2 years of his life there and was extremely happy with the care and the compassion that he was given. He would always say "Oh yes - you can't fault it!" whenever he was asked if he was happy there. As his family (I was living abroad when he became ill) it was absolutely essential that we had peace of mind that he was in the right place. For me I needed to know he would have the best care in my absence. When I returned home - I could see he had everything he needed, including wonderful activities that he could join in with when he felt so inclined. After contracting lung cancer, we knew his days were numbered and the Laurels assured us they would be able to look after him till the end - while liaising with the MacMillan nurses. Consequently, my Dad was kept as comfortable as possible and even managed to retain his sense of humour, as well as his dignity, while facing his final challenge. I am grateful every day that this was because of Shona and the Staff at the Laurels.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The Laurels & Pine Lodge

Mum was generally very well looked after and it was only in the last few months that certain issues arose with Mum's health and behaviour as she declined further into her total dementia stage. This was owing to behavioural symptoms with the drugs that Mum was taking that had been somewhat alien to what most of the management and staff had witnessed previously in other residents. It was with the loving care and attention that Mum received from the staff in general that the overall situation was made much easier for myself and family and most importantly for Mum before she sadly passed away. It was certainly a learning curve for the care staff and management which should serve them well in future.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Laurels & Pine Lodge

The staff are friendly, helpful, and have helped my father to regain his confidence in walking again, so he is now able to go back to his own home. I would definitely recommend the Laurels and Pine Lodge to other people and would not hesitate to place my father back into their care if the need arose.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Laurels & Pine Lodge

My mother has been a resident for over three years. Much of this time was spent in the Laurels, which suited her needs initially. Earlier this year my sister and I were invited to review mum's ongoing needs with a care supervisor. We reluctantly agreed that her dementia had deteriorated to the point where she was not best suited to the Laurels and spent too much time in her room. Since moving to Pine Lodge she has had a new lease of life. She spends most of each day in the communal lounge and enjoys group entertainment. The staff are courteous and immensely caring. They deserve all the good reviews. We are so pleased that mum is in the right place.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Laurels & Pine Lodge

THE LAURELS IS A WARM CARING HOME A PLACE A FAMILY CAN TRUST TO CARE FOR A LOVED ONE PROVIDING RESPECT AND COMFORT FOR THOSE THAT CANNOT MANAGE ON THERE OWN MY FATHER LIVED HERE FOR FIVE YEARS AND I WAS CONFIDENT THAT HE WAS HAPPY AND WELL TAKEN CARE OF I LIVE IN THE U.S.A. EVERY TIME I VISITED THE HOME WAS TOP NOTCH

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Laurels & Pine Lodge

My Mother was diagnosed with vascular dementia two years ago and I reluctantly had to put her into a Carehome for her own safety and well being. I was not aware of how people become with this illness and had to watch her gradually change from my Mum to another person. Throughout this time the care workers and all the staff at Pine Lodge have supported me and given me time and lots of hugs and cups of tea when I have been upset. They have always done all they possibly can to improve Mums quality of life and make her last days as dignified and comfortable as possible. This has not always been easy as she has a very strong will and is fiercely independent. However, they always greet me with a smile and we always find something to laugh about. The food is freshly cooked and always smells lovely as I walk in past the kitchen. They are very adaptable giving Mum extra snacks and different mealtimes if necessary. I know I couldn't do for Mum what they do 24 hours a day and not only that but they enjoy doing it. They really go that bit beyond what is essential and genuinely care for all their residents. It is just one big family. Although the building is not modern there is a good feeling when you go into it. I cant thank them enough for what they do for my Mum.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Laurels & Pine Lodge

My Mum's stay at The Laurels was excellent, and the last few months of her life were spent in Pine Lodge where the care was second to non, especially the last week of her life. Also her family was treated with such respect, and was informed at every stage of her final days. Cannot recommend the Laurels and Pine Lodge enough and their staff and Management.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Laurels & Pine Lodge

Mum stayed until she died, she was looked after with great care and love. Room was clean, and the staff very kind, went into the dementia area for the last few months, and again she was treated with care and love. Also I had a cup of tea each time I visited.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Laurels & Pine Lodge

My mum was a resident at The Laurels and Pine Lodge. She passed away on 12 October. The care was wonderful while she was in The Laurels. She had to move to Pine Lodge in the last few weeks of her life. The care that she received was wonderful. In her last few days if we as a family were not able to be with her the staff stayed with mum, and they did that right until the end. We could not have asked for a more lovely way for our mum to reach the end of her life. The staff supported us when we were upset, and did not hurry us to leave or clear mum's room. We will always regard the staff at The Laurels and Pine Lodge with a great deal of love and affection, for what they did for us. You have wonderful care staff there, God bless you all.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Job Vacancies

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Staff Profiles

Debbie

Debbie Rickman

Job Title: Home Manager

Joined: 2014

Description:

The day to day registered manager is Debbie Rickman. Debbie has worked in care since 1992, in both the public and private sector.

In that time Debbie has gained a wealth of knowledge and experience working within the care sector and has previously managed a 72 bedded care home.

Debbie also holds her NVQ Level 2 & 3 in Health & Social Care and is working towards her level 5.

Sinead

Sinead Bedrijczuk

Job Title: Head of Care

Joined: 2014

Description:

Sinead was appointed Head of Care at The Laurels & Pine Lodge in November 2014.

Sinead has worked in the care sector since 2002 and started working for Hartford Care at Stokeleigh as a Care Assistant in 2012.

Sinead holds her NVQ Level 2 & 3 in Health and Social Care and is currently working towards her NVQ Level 5

Care Home Idol 2015

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